HaloITSM Trial Guides
24 guides
Actions
AI Article Creation
AI Report Builder
AI Sentiment Analysis & Emotion Detection
AI Surveys
Approvals
Asset Management
The asset management feature in HaloITSM enables the storage and organization of unlimited asset and CI records by groups and types. Users can define fields for each asset type and manage them with key fields and custom ordering. Asset groups and types help categorize assets, with customizable settings like icons and field lists. Asset fields function similarly to ticket fields, allowing customization and reordering. Assets can be entered manually or imported in bulk via XLS files and integrations. Configuration Items also include detailed relationship mapping and change history.
Asset Management and Alerting Integrations
Dashboards
Departments, Teams
End-users
Existing Reports
Major Incident Console Overview
The article details the features of the HaloITSM major incident console, enhancing incident management through interactive elements, customizable clocks, and task management. Key tools include timezone clocks for global coordination, progress visualization for status updates, and MS Teams integration for real-time communication. Additional functionalities cover impacted configuration items, communication bridges, and a scratch pad for agent notes. Features like action buttons streamline workflow, enabling tasks like raising problems or managing communications directly from the console. These tools aim to improve efficiency and coordination in major incident resolution.
Notifications
Reporting Query Builder
Roles
Self Service Portal
Service Catalogue
Service Level Agreements (SLA) and Priorities
Streamlining Major Incident Management with HaloITSM
HaloITSM enhances major incident management by providing a streamlined, efficient process that includes intuitive interfaces and automated workflows. Incidents can be logged through various methods like email or directly through the platform. The system ensures quick assignment, real-time collaboration, and provides dashboards for monitoring progress. It features automated notifications, escalation protocols, and a comprehensive audit trail. Post-incident reviews are supported to refine processes and prevent future issues, ensuring business continuity and efficient IT service management.
Ticket Areas
Ticket Fields & Forms
Ticket Views
Workflows
Workflows in HaloITSM are designed to manage the sequence of actions required to resolve a ticket. They limit the available actions at each step and can be viewed, edited, or created under Configuration > Tickets > Workflows. Existing ITIL-aligned workflows can be modified using the visual flow chart, which displays steps and actions connected in sequence. Users can add or modify steps and actions, allowing flexibility in workflow management. Automations and timers enhance efficiency by controlling action availability within workflows, ensuring operations are restricted to working hours.