Access Restrictions
2 guides
Article Restrictions - Users
This guide explains how to manage article access restrictions in a knowledge base. It covers restricting FAQ lists and individual articles by user roles, customers, and geo-location. It also discusses how to view article access, manage agent permission levels, disable article editing for agents, and publish articles with unique links. Geo-location and role-based access configurations ensure content is available to specific users, while permissions can be customized per agent. The guide highlights the ability to create unique permalinks for articles, enhancing controlled sharing without requiring user login.
Restricting Agent's Access to Knowledge Base Articles
This article discusses the access control settings for FAQ lists within a knowledge base, starting from version 2.190.1. It explains the default access settings for pre-existing and new FAQ lists, where older lists default to 'Read Only' for all agents. The guide provides instructions on granting and configuring access controls by navigating to the Knowledge Base configuration settings. It describes varying access levels, including 'Read Only', 'Read and Modify', and 'Owner'. The article also covers how changes in access control affect the visibility of FAQ lists to different agents.