AI

AI Azure Translator

This article provides a guide on integrating and using Azure AI Translator in Halo. It explains how to enable and configure the module, highlighting the steps to obtain an API key and set region parameters. The guide includes instructions for translating notes in tickets and using translation features in the Self-Service Portal. It also covers auto-translating language packs and configuring action toggles for translation. The service allows for translations of user and agent notes into the viewer's language, with options for text or HTML translations and a monthly character limit.

AI Emotion Detection (Old functionality)

Best Practices for Claude Code in Halo

Nixtla TimeGPT Integration

The Nixtla TimeGPT Integration allows Halo users to forecast future ticket volumes based on historical data. To integrate, users must generate an API key in Nixtla TimeGPT and configure it within Halo's AI integration settings. Forecasting options are expanded with Nixtla TimeGPT models, which allow users to incorporate events that might impact ticket volumes, such as holidays or marketing campaigns. Users can create and run new forecasts, selecting models that best suit their forecasting needs and utilizing features like event integration for accuracy.