Fields, Database Lookups and Categories
5 guides
Database Lookup Example - Attaching the User's Role to a Ticket.
Dynamic Field/Value Visibility
Restricting Field Access & Visibility
Ticket Categories
This guide outlines the use and management of Ticket Categories, which help categorize tickets to improve efficiency through rules and reports. It covers creating and configuring categories, assigning them to ticket types, and utilizing them in actions, restrictions, and reports. Administrators can set default values, restrict categories by various criteria, and incorporate them into billing and ticket rules. The guide also details dynamic field visibility based on category values. Multiple categories allow for diverse applications across the system.
Ticket Category Defaults and Overrides