2.252
Internal or maintenance work with no directly usable change2.252.1#1479698
Bug fix — something was broken and now works
Fixed an issue calling the task scheduler from the DB integrator for hosted customers
2.252.12.250.322.236.122#1479490
Bug fix — something was broken and now works
Fixed an issue with unborn project children failing to create in rare cases
2.252.12.250.31#1478515
Bug fix — something was broken and now works
Fixed an issue with opening a searched article in a new tab
2.252.12.250.31#1478433
Bug fix — something was broken and now works
Fixed an issue with the contract reference showing on the invoice list in the Self Service Portal
2.252.12.250.31#1478277
Internal or maintenance work with no directly usable change
Added additional internal tracing for Prepay recalculation
2.252.12.250.31#1478147
Bug fix — something was broken and now works
Fixed a typo within a language pack
2.252.12.250.31#1478089
Bug fix — something was broken and now works
Fixed an issue with the downstream relationship total not showing on the top asset in the diagram
2.252.12.250.31#1477658
Bug fix — something was broken and now works
Fixed a minor issue when cloning Asset Types
2.252.12.250.31#1477605
Bug fix — something was broken and now works
Fixed an issue with initially using ticket filter groups
2.252.12.250.31#1477511
Bug fix — something was broken and now works
Fixed an issue with replying to user actions
2.252.12.250.31#1477489
Bug fix — something was broken and now works
Fixed an issue with the button to edit events for forecasts
2.252.12.250.31#1477486
Bug fix — something was broken and now works
Fixed a rare issue with right-clicking to download attachments on a ticket
2.252.12.250.31#1477473
Improvement — an existing feature extended, adjusted or polished
Various minor language pack improvements
2.252.12.250.31#1477457
Bug fix — something was broken and now works
Fixed an issue with filter profiles changing unexpectedly when viewing a ticket
2.252.12.250.31#1477425
Bug fix — something was broken and now works
Fixed an issue with importing users via Microsoft Entra ID
2.252.12.250.31#1477301
Bug fix — something was broken and now works
Fixed a minor UI issue with Child Ticket Creation Rules
2.252.12.250.31#1477116
Bug fix — something was broken and now works
Fixed an issue with Dashboard filters
2.252.12.250.31#1477087
Bug fix — something was broken and now works
Fixed an issue with user matching on new tickets using a phone number
2.252.12.250.31#1477054
Bug fix — something was broken and now works
Fixed an issue with the New Clustering Run button in the AI configuration
2.252.12.250.31#1476977
Bug fix — something was broken and now works
Fixed an issue with optional services failing to create when they use criteria
2.252.12.250.31#1476952
Bug fix — something was broken and now works
Fixed an issue with loading dashboard widgets with custom refresh rates
2.252.12.250.31#1476384
Bug fix — something was broken and now works
Fixed an issue with clearing cache
2.252.12.250.31#1476358
Bug fix — something was broken and now works
Fixed an issue retrieving Services on the Service Status page on the End-User Portal
2.252.12.250.31#1476301
Bug fix — something was broken and now works
Fixed an issue with edit permissions not applying correctly to the related assets tab on tickets
2.252.12.250.312.236.131#1476248
Bug fix — something was broken and now works
Fixed an issue where the asset warranty fields would not show
2.252.12.250.31#1476190
Bug fix — something was broken and now works
Fixed an issue updating the default Service Statuses
2.252.12.250.31#1476041
Bug fix — something was broken and now works
Fixed an issue with article suggestions not updating when changing field values
2.252.12.250.31#1476026
New feature — a capability that did not exist before
SQL import OpenEdge ODBC driver support
2.252.12.250.31#1475963
Bug fix — something was broken and now works
Fixed an issue with notification conditions
2.252.12.250.31#1475806
Bug fix — something was broken and now works
Fixed an issue with inaccessible tickets showing to agents in AI matched tickets
Security
2.252.12.250.31#1475770
Bug fix — something was broken and now works
Fixed a language issue within the Change Management settings page
2.252.12.250.31#1474699
Bug fix — something was broken and now works
Fixed an issue where User Department filters could error when retrieving Tickets
2.252.12.250.312.236.131#1474658
Bug fix — something was broken and now works
Fixed a rare issue when saving an Asset
2.252.12.250.31#1474642
Bug fix — something was broken and now works
Fixed a minor UI issue with the Team field on Ticket Rule configuration
2.252.12.250.31#1474641
Bug fix — something was broken and now works
Resolved an issue with Twilio SMS updates failing to trigger "Ticket updated by user" events
2.252.12.250.31#1474490
Bug fix — something was broken and now works
Resolved an issue with the incorrect stock movement records being added when selecting existing Assets as part of process purchase orders that are delivered directly to the user
2.252.12.250.31#1474456
Bug fix — something was broken and now works
Fixed an issue with validating mandatory owning service fields on assets
2.252.12.250.31#1474428
Bug fix — something was broken and now works
Fixed a minor UI issue with the Assets table on KB articles
2.252.12.250.31#1474381
Internal or maintenance work with no directly usable change
Improved logging for the Tanium integration
2.252.12.250.31#1474130
Bug fix — something was broken and now works
Fixed an issue where inactive agents could be included in an approval when the approval board takes its members from a linked team
2.252.12.250.31#1464072
Bug fix — something was broken and now works
Fixed an issue where ticket type permissions could fail to save on an agent role
2.252.12.250.312.236.131#1464023
Bug fix — something was broken and now works
Fixed an issue with using dynamic multi-select custom fields for field value visibility conditions
2.252.12.250.31#1463991
Bug fix — something was broken and now works
Fixed a minor UI issue with the Target Uptime Service field
2.252.12.250.31#1463979
Bug fix — something was broken and now works
Fixed an issue with translations on the Gantt chart
2.252.12.250.31#1463972
Bug fix — something was broken and now works
Fixed an issue loading tickets from a ticket area that is using 'My Lists'
2.252.12.250.31#1463644
Bug fix — something was broken and now works
Fixed an issue with the portal taking a while to load when embedded
Performance
2.252.12.250.31#1463572
Bug fix — something was broken and now works
Fixed an issue with Attachment Custom Field labels not rendering as bold
2.252.12.250.31#1463315
Bug fix — something was broken and now works
Fixed an issue with filtering invoices by site name
2.252.12.250.31#1463183
Bug fix — something was broken and now works
Fixed an issue where Quote Countersignatures wouldn't populated when storing attachments via Amazon S3
2.252.12.250.31#1462777
Bug fix — something was broken and now works
Fixed an issue with the Supplier password field
2.252.12.250.31#1462657
Bug fix — something was broken and now works
Fixed an issue where choosing 'No' on the do not track stock confirmation would not update the field
2.252.12.250.31#1462625
Bug fix — something was broken and now works
Fixed an issue with emails from a sales mailbox not updating projects
2.252.12.250.31#1462231
Bug fix — something was broken and now works
Fixed a typo in the API
2.252.12.250.31#1462095
Bug fix — something was broken and now works
Fixed a rare issue with retrieving KB Articles
2.252.12.250.31#1462058
Bug fix — something was broken and now works
Fixed an issue with SFTP import validation
2.252.12.250.31#1462044
Bug fix — something was broken and now works
Fixed an issue with loading SFTP imports
2.252.12.250.31#1462037
Bug fix — something was broken and now works
Fixed the positioning of search results in the self-service portal
2.252.12.250.31#1451674
Bug fix — something was broken and now works
Fixed the AI User Satisfaction Survey setting not appearing when the default Halo AI connection is in use
2.252.12.250.31#1451617
Bug fix — something was broken and now works
Fixed a rare issue where PO Updated events would not trigger as expected
2.252.12.250.31#1451431
Bug fix — something was broken and now works
Fixed an issue where certain types of products wouldn't appear in the Ingram Micro Reseller catalog
2.252.12.250.31#1451252
Bug fix — something was broken and now works
Fixed an issue where ticket types could appear more than once in an agent role's ticket type restrictions
2.252.12.250.31#1451187
Bug fix — something was broken and now works
Fixed a UI issue with Asset Column Profiles
2.252.12.250.31#1449780
Removed, retired or restricted going forward
Hid the deprecated "Assistants API" option on Virtual Agents and Operations Agents
Breaking change
2.252.12.250.31#1448373
Bug fix — something was broken and now works
Fixed an issue where single select fields would not follow their default sort
2.252.12.250.31#1448269
Bug fix — something was broken and now works
Fixed an issue with deleting Pax8 customer mappings
2.252.12.250.31#1447632
Bug fix — something was broken and now works
Fixed an issue where the USEROTHER variables may not populate in some cases
2.252.12.250.312.236.131#1447500
Bug fix — something was broken and now works
Fixed a "cannot read properties of undefined" error that could occur when the UI refreshes notifications
2.252.12.250.31#1446791
Improvement — an existing feature extended, adjusted or polished
Custom fields now default to being agent-only and warn if content may be available anonymously.
SecurityNeeds configuration
2.252.12.250.312.236.131#1446291
Bug fix — something was broken and now works
Fixed issue with formatting on the User date of birth field
2.252.12.250.31#1442638
Bug fix — something was broken and now works
Fixed an issue where updating user roles could invalidate agent tokens.
2.252.12.250.312.236.131#1440504
New feature — a capability that did not exist before
Added a new setting to address an issue with Pro-Rata not being added with expiry or deleted licences
Needs configuration
2.252.12.250.31#1439716
Internal or maintenance work with no directly usable change
Improved Microsoft CSP logging
2.252.12.250.31#1436256
Bug fix — something was broken and now works
Fixed issue with chatmessage property missing from a chat webhook payloads
2.252.12.250.31#1433425
Bug fix — something was broken and now works
Fixed an issue with allowed decimal places when receiving stock on Purchase Orders
2.252.12.250.31#1429619
Bug fix — something was broken and now works
Fixed an error when processing emails containing reference attachments
2.252.12.250.312.236.131#1425114
Improvement — an existing feature extended, adjusted or polished
Improved performance of cloning tickets
Performance
2.252.12.250.31#1401950
Improvement — an existing feature extended, adjusted or polished
Improved SentinelOne integration performance by fetching alerts and threats from the past 30 days instead of the past year.
Performance
2.252.12.250.31#1382947
Bug fix — something was broken and now works
Fixed an issue with dynamic field visibility for user custom fields
2.252.12.250.31#1374421
Bug fix — something was broken and now works
Fixed an issue where trying to submit multiple feedbacks when only one feedback is allowed would not show the error correctly.
2.252.12.250.31#1373421
Bug fix — something was broken and now works
Fixed a rare issue with using timezone input for date fields
2.252.12.250.31#1352129
Bug fix — something was broken and now works
Fixed issue with chat typing indicator not always showing
2.252.12.250.31#1322496
Bug fix — something was broken and now works
Fixed an issue where the related services field may not get set when using linked asset-services
2.252.12.250.31#1322398
Bug fix — something was broken and now works2.252.12.250.31#1172951
Bug fix — something was broken and now works
Fixed an issue where live chat tickets could be created against the agent's user account instead of the actual chat end user
2.252.12.250.31#1117249
Fixed an issue with a kb drafts field failing to load in some cases
2.252.22.250.32#1479601
Fixed an issue where date validation was being applied to hidden fields
2.252.22.250.32#1417080
Fixed an issue with date custom field ticket filters
2.252.32.250.41#1478418
Internal or maintenance work with no directly usable change
Fixed a build issue
2.252.1#1479450
Removed, retired or restricted going forward
Licences and Subscriptions will no longer be imported for Tenant that are mapped to "Do not import" as part of the CSP integration
Breaking change
2.252.1#1477080
Bug fix — something was broken and now works
Resolved an issue with configuration for showing Ticket Type on timesheets failing to correctly apply to the time logging form shown on the timesheets
2.252.1#1476105
Improvement — an existing feature extended, adjusted or polished
The setting for composite tax calculations has been combined with the existing tax calculation method options
Breaking change
2.252.1#1475274
Bug fix — something was broken and now works
Fixed an issue where Milestone dates could update incorrectly
2.252.1#1463196
Improvement — an existing feature extended, adjusted or polished
An option has been added to the N-Central integration that lets you choose if Devices at all customers can be matched to incoming alerts
Needs configuration
2.252.1#1448591
Improvement — an existing feature extended, adjusted or polished
The setting to control stock syncronization with Quickbooks Online has been updated to a selection with options of "Never", "User quantity on hand" and "Use current stock totals"
Needs configuration
2.252.1#1447701
New feature — a capability that did not exist before
Added a setting to only import the latest update on forwarded user emails
Needs configuration
2.252.1#1436272
Improvement — an existing feature extended, adjusted or polished
HMAC/secure URL parameter functionality can now be used when configuring custom URLs for navigtation menu buttons
Security
2.252.1#1435423
Improvement — an existing feature extended, adjusted or polished
Added a warning in chat windows when audio is blocked by the browser
2.252.1#1429671
Improvement — an existing feature extended, adjusted or polished
An option has been added to Custom Integration authorization to allow a "User-Agent" value to be specified
Needs configuration
2.252.1#1421822
New feature — a capability that did not exist before2.252.1#1222580
Improvement — an existing feature extended, adjusted or polished
Reporting period filter options will now include datatype "Date" as well as "Datetime"
2.252.1#1099968
New feature — a capability that did not exist before
Added the ability to set column profiles on Items
2.252.1#969231
Bug fix — something was broken and now works
Fixed an issue where duplicate attachments could be generated when sending Quotations
2.252.1#502075
Fixed an issue with webhook processing for on-premise instances
2.252.3#1481275