Incident Management
8 guides
Active Directory Integration (LDAP)
This article is a guide on integrating Active Directory with the Halo system using LDAP. It explains setting up a new LDAP connection, including configuration details for connecting to a domain controller, field and user/agent mappings, and synchronization using Halo integrators. Key components include necessary credentials, mapping associations between LDAP and Halo fields, and details for integrating child domains. The article also provides information on selecting integrators based on password exposure preferences and managing client ID access for on-premise integrations.
Azure Sentinel Integration
This article provides a comprehensive guide for integrating Azure Sentinel with Halo. The integration allows for a two-way sync of incidents, so incidents logged in Sentinel can automatically generate tickets in Halo, and vice versa. The setup includes creating a partner-managed Azure application, configuring client settings in Halo, and mapping fields and priorities between the systems. It discusses importing incidents using Halo Integrator or webhooks and explains how to sync comments and closures. Detailed steps for configuring actions, syncing comments, closures, and creating incidents in Sentinel from Halo are also included.
Jira Service Management Integration
This article provides a comprehensive guide on integrating Jira Service Management with Halo. It covers enabling the integration module, setting up credentials, configuring mappings for requests, and syncing updates between Halo and Jira. The integration facilitates the exchange of requests and updates between the two systems, including actions and notes. It also details how to configure webhooks for automatic updates and provides guidance for handling customers and suppliers in the context of the integration.
PagerDuty Integration
This article provides a guide on integrating PagerDuty with Halo instances for incident synchronization. The integration facilitates two-way updates between the platforms, ensuring changes in one reflect in the other. The deprecated NHServer method is replaced with webhooks for setup. The setup involves enabling the PagerDuty module in Halo, generating an API key in PagerDuty, and configuring webhooks for various incident and ticket events. Additionally, service mappings and email settings are required for successful syncing. Testing involves verifying incident and ticket creation and updates between the two platforms.
Process Street Integration
ServiceNow Integration
ServiceNow Webhooks
Splunk On Call Integration