An Introduction to HaloITSM
3 guides
Introduction to HaloITSM/ESM
This article provides an overview of HaloITSM, covering key components such as users, agents, clients, sites, tickets, and service level agreements. It explains the roles of users and agents in managing tickets and the functionalities available for customization, like user preferences and permissions. Additionally, it delves into the administration and configuration of clients, sites, and top-level structures within an organization. Topics such as custom fields, asset management, service catalog, items, reporting suite, and the self-service portal are also discussed to aid in efficient IT service management.
Navigating the Self-Service Portal (For End Users)
This guide provides an overview of navigating a self-service portal for end users, detailing various functionalities such as customizing user preferences, logging and viewing tickets, requesting services, and viewing quotations, contracts, invoices, assets, dashboards, and the knowledge base. It explains key features like the navigation bar, user profile settings, menu buttons for different sections, and the process of viewing and managing available resources. The guide is designed to assist users in effectively using the portal's out-of-the-box features but notes that configurations can vary.
Release Notes
This guide provides a comprehensive overview of navigating release notes for the Halo software. It covers how to find and search for release notes, understanding different versions and their significance, and the release cycle. Users can view specific mobile releases, distinguish between stable, candidate, and beta releases, and understand email notifications for upgrades. Version numbers are explained, indicating application updates, software releases, and patches for minor fixes. The guide also outlines the process of accessing release details and understanding version changes in the Halo web and mobile applications.