Remote Support
9 guides
Beyond Trust Integration
This guide provides detailed instructions for integrating Beyond Trust with Halo. It covers enabling the integration module, configuring remote support, connecting to Beyond Trust, setting up teams and agents, and managing remote session data through webhooks. The guide also explains how to send remote session invites via live chat or tickets, creating specific actions for invitations, and automatically sending invites when logging new tickets. Additionally, it includes linking sessions manually and creating a custom button to open devices automatically in Beyond Trust.
GoTo Resolve Integration
GoToAssist Remote Integration
ISL Online Integration
This article explains the ISL Online Integration, detailing how to enable the module, connect to ISL Online, and configure asset matching for attended access. It guides users through entering credentials, testing the connection, and selecting asset fields for alias matching. The integration allows remote access to devices, and users are shown how to open an asset in ISL Online, ensuring that the asset's matching field corresponds with its alias in ISL Online.
LogMeIn Rescue Integration
This guide explains the integration of LogMeIn Rescue with Halo for remote device access. Users can initiate sessions from the Self-Service Portal or through agent tickets. Configuration involves enabling the integration in Halo’s settings and setting up remote support options like session templates and agent IDs. It outlines sending remote session invites via live chat, tickets, or actions, and discusses how to link sessions manually if not automatically connected to tickets. The guide also covers using webhooks to send session data back to Halo, enhancing ticket resolution tracking.
N-Able Take Control Integration
ScreenConnect Integration (Formerly ConnectWise Control)
This article provides a detailed guide on integrating ConnectWise Control with Halo, explaining how to connect using the Halo Integration extension and configuring URL and API credentials. It covers the steps for generating client/site mappings, asset type mappings, and utilizing remote support features. The guide also discusses syncing assets with Halo Integrator, setting up email invites for remote sessions, and handling common issues. The integration facilitates seamless remote support and synchronization between ConnectWise and Halo.
Splashtop Integration
The article guides users on integrating Splashtop with Halo for remote support, both attended and unattended. It details the configuration process, including setting up email types, MAC addresses, and asset fields for unattended access. For attended access, authorization through agent profiles and sending remote session invites via ticket types or live chat is outlined. The guide emphasizes customization options for authorization and ticket actions, highlighting the need to ensure Splashtop Streamer is active for remote connections, and provides instructions for remote session invite setups and integrations.
TeamViewer Integration
This article explains the TeamViewer Integration, a feature that allows seamless remote support through Halo sites and assets by enabling TeamViewer codes. It covers steps for creating TeamViewer Fields, configuring a site and an asset, and utilizing the integration on a ticket. Users can add TeamViewer fields to sites or assets in Halo to generate a button for direct remote access via the TeamViewer API. Additionally, the article discusses the settings for upgrading to the new TeamViewer protocol and provides visual guides for each configuration step.