Distributing Tickets
5 guides
Contents of Distributing Tickets guides
This guide explains various methods for distributing tickets within the Halo platform, emphasizing Intelligent Routing, Load Balancing, Round Robin, and Qualification Matching. It details configuration options for assigning tickets by default, global ticket settings, and agent statuses. The document covers the setup of load balances based on factors like ticket type, agent, and team, and discusses the importance of qualification criteria. It also includes settings for intelligent routing, ensuring the most suitable agent is matched based on past interactions.
Intelligent Routing
Load Balancing
Qualification Matching
Round Robin