Ticket Areas
2 guides
Ticket Area Breakdown
The article provides a detailed overview of the Halo Ticket screen, which is central to team operations in the platform. It explains various functions such as agent status, ticket sections, and filtering and searching capabilities. The article also covers ticket details like ID, type, and origin, as well as additional features including notifications, task lists, and activity feeds. Users can manage their accounts, create new tickets, and refresh ticket lists. Overall, it highlights how each element enhances efficiency and task management.
Ticket/Client Areas
This article provides a comprehensive guide on configuring and customizing Ticket Areas in the agent application. It explains the concept of Ticket Areas, how to configure them, and manage their navigation menu layout. The guide also details creating navigation profiles for various entities, overriding screen layouts for agents and customers, and setting up ticket tabs per customer level. Additionally, it covers options for pinning details tabs, adding translations, and branding Ticket Areas with images in the page header. It emphasizes using hosted images for customizable area headers.