Call Management
4 guides
8x8 Integration
Call Management
The article provides a comprehensive guide on managing calls using the Call Management module in Halo. Topics include logging calls manually, configuring and using call scripts, customizing caller information, and integrating with calling software like Microsoft Teams. The guide emphasizes customizing settings to streamline call logging and automating information gathering through scripts. It also covers how to set default call scripts, log tickets efficiently, and configure ticket responses. Additionally, it explains how to enhance call handling using identity verification and decision trees.
Call Scripts
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