Email to SMS
This article provides a guide on setting up and using Email to SMS services within HaloPSA. It covers selecting compatible Email to SMS providers, configuring SMS settings, and creating actions to send SMS messages. Key steps include entering the provider's email address, enabling the 'Send SMS To End-User' option, and setting up phone number entry on ticket actions. The process involves sending an email in the format of {phonenumber}@{SMSProviderDomain}, which the provider converts into an SMS. Also, users can send SMS to service users or subscribers.