AI Agents Settings
Configuration > AI > AI Agents
Conversational Agents
| Field | Type | Description |
Virtual Agents | Button | Click here to configure/view Virtual Agents. Virtual Agents converse with users to return information and carry out actions based on a user's input. For more information on virtual agents checkout our guide here. |
| Operations Agents | Button | Click here to configure/view Virtual Agents. Virtual Agents converse with users to return information and carry out actions based on a user's input. For more information on virtual agents checkout our guide here. |
| Chat Profiles | Button | Click here to configure/view Chat profiles. Chat Profiles are plugged into the Chatbot to control the direction of the chat and return pre-defined responses and outcomes. Conversational AI agents can be plugged into Chat Profiles to allow agents/users to progress and action the chat using AI technology. |
Process Agents
| Field | Type | Description |
Process Agents | Button | Click here to configure/view Process Agents. AI Agents use a custom set of instructions sent to an AI model to generate a response and perform certain tasks, including executing requests in your own instance via the API. For more information on Process Agents checkout our guide here. |
| Integration Runbooks | Button | Click here to configure/view Integration Runbooks. Integration Runbooks are used to trigger Process Agents and make additional requests based on the response of an Agent. For more information on Process Agents checkout our guide here. |
External MCP Servers
| Field | Type | Description |
External MCP Servers | Table | Here you can connect external MCP servers to your Halo instance. For more information on connecting external MCP servers see our guide here. |