Notifications
3 guides
Notification Settings
The article provides a comprehensive guide to setting up notifications within the HaloPSA system. It explains how to configure various notification types, including agent, end-user, and fixed email notifications. Users can choose delivery methods such as email, SMS, or in-app popups and set trigger events for sending notifications. Additional settings include acknowledgment types for phone calls and criteria that must be met for a notification to be sent. The article also details subscription options for agents and roles, allowing users to manage notifications effectively.
Notification Template Settings
Notifications General Settings
This article provides details on configuring general notification settings in HaloPSA. It covers various options such as allowing multiple notifications per ticket, enabling notifications for ticket owners for linked actions, excluding API-only agents from notifications, and sending notifications outside of team permissions. Other settings include controlling follower emails, enabling agent mentions in notes, and managing notification completion statuses. An event log feature tracks notification attempts, while different methods for pop-up notification delivery are discussed, ensuring timely alerts via Heartbeat or Websocket methods.