Chat
2 guides
Chat
The article provides a guide on configuring chat features within a system, focusing on user and agent settings. It details the setup of chat profiles for automated interactions and the activation of live chat for end-users. The agent settings include options for chat display, agent assignment, viewed content, and chat timing. Additional features such as canned messages, chat connection methods, and advanced settings like auto-ending and ticket logging are explained. The guide also covers options for attachments, chat styling, and handling abandoned chats.
Chat Profiles
This article covers the configuration of chat profiles in a system, focusing on parameters that define chat accessibility, authentication, and customization options. It details settings for access control, embed scripts, user matching with JWT tokens, theme selection, and personalization of chat interface through color choices and icon customization. The article also explains configuring Bot Flow, allowing for automated responses and user input handling. Additional settings include ticket creation on chat conclusion and feedback mechanisms. These features enable integration and management of chat services across different platforms and user types.