AI
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AI
This article provides a comprehensive guide on configuring AI features for ticket management, including setting up AI connections, embedding scores, and vector search databases. It outlines the process for enabling AI insights, ticket matching, and search functionalities using Azure or OpenAI connections. The article also covers configuring AI to generate knowledge base articles, perform sentiment analysis, detect thanks emails, and conduct user satisfaction surveys. It explains the use of AI for automatic ticket replies and virtual agent configurations, along with handling custom AI integrations and reviewing OpenAI and Azure AI logs.
AI Agents Settings
AI Feature Library Settings
AI General Settings
MCP Server Settings
Platform Intelligence