Chat
5 guides
Execute Automation Runbooks from the Chatbot
Forethought AI Solve Integration
Halo Live Chat - Embedded on Other Sites
The article provides a guide on how to embed the Halo live chat on external websites, including configuring custom fields and chat behavior. It explains setting access to allow the chat to function without user login, and details the embedding process using JavaScript. Users can override chat properties based on webpage criteria, like starting steps and appearance. Custom field data can be populated via the Events API, and there's a method to avoid sending user info directly in JWTs. It also covers syncing chat data with ticket custom fields and progressing chats based on custom field values.
Internal Conversations In Halo
Live Chat in Halo
This article provides a detailed guide on implementing and using live chat in the Halo self-service portal. It covers starting live chat, configuring chat profiles, agent availability, and settings for managing live chats through tickets. Additionally, the guide discusses configuring a chat area for agents, using canned text, and integrating Azure Translator for language translation. It also addresses handling abandoned live chats, setting up virtual agents, and starting chats from tickets. The aim is to enhance service efficiency and communication between users and agents through real-time interaction.