RMM Integrations

Addigy Integration

This article provides a guide on integrating Addigy with Halo for asset management and alerting. It explains how to connect Halo to Addigy, set up asset imports on a schedule, and manage alerts. The integration can synchronize assets and generate alert tickets, with assets imported using the Halo integrator to ensure details are up-to-date. The guide covers the connection process, obtaining API credentials, and configuring asset mappings. It also includes instructions for either automatic asset import or alert processing using the Halo integrator or webhooks, depending on the API version used.

Atera RMM Integration

This article provides a guide on integrating Atera RMM with Halo for efficient management and synchronization of customer and device data. It details the steps for connecting the systems, importing customers and assets, and setting up automatic data syncing. The integration enables seamless management of alerts, creating tickets in Halo when an alert is triggered in Atera and resolving alerts and tickets across both platforms. Instructions on enabling the integration and configuring alert processing are also included for effective monitoring and management.

Auvik Integration

This article provides a comprehensive guide on integrating Auvik with Halo, detailing steps for generating an API key, configuring general settings, and mapping sites, networks, and devices between the two platforms. It covers the option to import and manage assets, enabling alert systems via webhooks, and specifying authentication methods such as Basic Authentication and OAuth 2.0. The article also includes instructions for setting up a webhook and associating alerts with notification channels in Auvik. Troubleshooting tips are provided for resolving common import errors.

Barracuda RMM

The article details the integration between Barracuda RMM and Halo to efficiently manage devices, customers, sites, and alerts. It covers the process of enabling and configuring the integration, mapping Barracuda sites and VAR domains to Halo sites and customers, and importing assets. The guide also instructs on setting up automatic syncing for assets and alerts and outlines the procedures for managing alerts from Barracuda within Halo, ensuring seamless operation between the two platforms.

ConnectWise Automate Integration

This article guides users through integrating ConnectWise Automate with Halo for remote device management. It covers user credentials, module configuration, client and asset imports, and alerting setup. Users need to configure an Integrator User to bypass MFA. The module is enabled through the configuration section in Halo, where users enter server URL and credentials. The process includes importing clients, sites, users, and mapping asset types. Alert configurations are also addressed, enabling email alerts and handling ticket updates from ConnectWise. Specific permissions for API-based alerting are required.

Connectwise RMM Integration Guide

This article provides a guide for integrating ConnectWise RMM with the Halo system. It covers the steps to connect Halo to ConnectWise, import sites and assets, configure alerting systems, and sync data between the two platforms. Users will learn how to set up authentication, manage asset and site imports, configure webhooks for alerting, and use API tokens for secure communications. The document also details how automatic scheduled syncing can be activated, ensuring continuous data updates between Halo and ConnectWise RMM.

Datadog Integration

This guide provides a comprehensive overview of integrating Datadog with Halo to manage alerts. It covers the steps to connect to Datadog, including setting up authorization applications and creating webhooks for both monitoring and security alerts. The article also details custom-configuring alert tickets in Halo by editing payloads to include various ticket types, users, and custom fields. Additional configurations for security alerts allow changing alert statuses directly from Halo. Overall, this integration aims to streamline alert management within a single platform.

Datto RMM Integration

This article provides a comprehensive guide on integrating Datto RMM with the Halo platform. The integration allows automatic import and synchronization of assets and sites from Datto into Halo, with options for remote access and alerting. Key steps include enabling API access in Datto, configuring customer and site imports, setting up asset field mappings, and defining asset types and matching criteria. The guide also covers setting up scheduled imports and alerting via email or webhooks, including necessary configurations and troubleshooting tips.

General Procedure for Integrating with an RMM

N-Able N-Central Integration

This article provides a comprehensive guide on integrating N-Able N-Central with Halo. The integration enables the import and sync of customer and asset information, alert management, and scheduled imports. The guide covers connecting to N-Central, setting up customer and asset mappings, importing from N-Central, and configuring alert management using webhooks. Miscellaneous settings and common error resolutions are also included to ensure successful integration and ongoing operations.

N-Able N-Sight RMM Integration

This article provides guidance on integrating N-Able N-Sight RMM with Halo. It covers key steps such as generating an API key, configuring the module, and importing customers, sites, and assets. The integration enables alerting functionalities and the use of the Halo Integrator for automatic syncing. Users are instructed on mapping fields between systems and configuring alerts to ensure communications and data exchanges are effective. The article emphasizes the importance of configuration checks to ensure seamless integration.

Ninja Systray Icon

NinjaOne Integration

The NinjaOne Integration guide explains how to integrate NinjaOne with Halo, enabling import and synchronization of customers, assets, and alerts. It includes steps for configuring the NinjaOne module, setting up authentication, importing organizations, locations, devices, and software, and managing alerts using the Halo integrator or webhooks. The guide also covers user matching, field mapping, and the use of Halo Integrator for scheduled imports. Additionally, it explains configuring webhooks in NinjaOne and how to enable automation policies in Halo.

PRTG Integration

SCOM Integration

The article provides a comprehensive guide on integrating SCOM with Halo for alert management. It outlines steps for enabling the integration by configuring both SCOM and Halo settings, such as adjusting SCOM alert templates and using the Halo interface for asset and alert configuration. Additionally, it details the process for resolving alerts automatically in SCOM through the Halo integrator application, offering guidance on authentication, deployment, and choosing between different integrators based on security needs. Recommendations and related settings for managing client access and scheduling imports are also included.

SolarWinds Orion Integration

The article provides a comprehensive guide on integrating SolarWinds Orion with Halo. It explains the prerequisites for integration, such as using SolarWinds Orion version 2020.2 or later, and details the configuration process to enable and set up the integration. The integration allows automatic creation and management of alert tickets within Halo, linking them to specific agents, teams, and assets. It discusses how to configure trigger and reset actions, receiving and updating alerts, and the use of Halo Integrator for communication with SolarWinds API. The guide also covers password storage options and client ID restrictions for enhanced security.

Splunk Integration

The article provides a comprehensive guide on integrating Splunk with Halo to automate the logging of alerts as tickets. It covers the setup process, including enabling the integration module, configuring webhook processing types, and authenticating webhooks. Users can create webhooks for Splunk alerts and view detailed alert results from Halo. Different processing methods are explained, with specific instructions for adding URLs to Splunk's webhook allow list. The guide aims to streamline alert management for technicians by synchronizing Splunk alerts within Halo.

Super Ops RMM Integration

Tanium Integration

Triggering Automation Policies in RMM via Halo