StableN/ASyncedN/A

Ninja Systray Icon

Updated Jun 8, 20262,093 viewsView on usehalo.com
  • Ninja
  • NinjaRMM
  • systray
  • tray icon
  • NinjaOne

In this guide we will cover:

  • Modifying Ninja Emails
  • Creating a Halo Email Rule

Related Guides:

If you are using the Systray Icon in NinjaOne that raises tickets, this can be modified so that tickets are created in Halo.

Modifying Ninja Emails

In Ninja, go to Configuration > Branding > Systray Icon and modify the email address it sends to. This needs to be set to a mailbox connected to Halo.

Creating a Halo Email Rule

Now that it is sending to Halo, you can create an email rule using the "NinjaOne System Tray Email" type. 

Typically the from address will be noreply@rmmservice.com.

The body of the email sent needs to contain the format below at the to of the matching area. This detail is then used to match to a specific user and device.

Fig 1. Creating an email rule.

For information on matching fields through email rules, please refer to this guide: Email Rules if using the end of line match type, the rule will continue to match until it finds a line break html tag "<br>" or \r\n