Customising and Branding Halo
4 guides
Customising the Agent Application
This article covers the customization of the Agent Application to enhance user experience with the new UI and various configurations like ticket types, SLA settings, dashboards, and more. The new UI includes features such as customizing the ticket icon, hiding ticket IDs, adding widgets, and changing sidebar content. Additionally, users can manage agent and dashboard configurations by adjusting widget appearances, asset lists, and sidebar controls. Advanced settings offer options to personalize the tree view and navigation menu colors, and enable branding ticket areas with images, enhancing both functionality and appearance.
Customising the Navigation Menu in Halo
This guide provides a comprehensive overview of customizing the navigation menu in Halo. It covers how to configure ticket/navigation areas, adjust the layout of the navigation menu, create navigation profiles for different entities, and override screen layouts per agent. Additionally, it explains how to create a custom URL navigation module and set it in the list, including an option to open links in new tabs. The guide emphasizes the importance of customizing navigation to suit organizational needs, providing detailed steps for managing ticket categories, permissions, and configuration settings.
Halo Tab Customisation
This article provides a guide to customizing Halo tab functionality, detailing how to enable and use multiple tabs within the Halo interface. It includes instructions on necessary prerequisites such as using the 2025 UI and configuring browser settings. The guide explains how to set preferences for opening items in new tabs and how to manage tabs, including opening, closing, and duplicating them. It emphasizes seamless navigation without cluttering the browser and provides visual figures for better understanding of the settings and processes involved.
Progressive Web Application