On-Prem Other
5 guides
Accessing your On-Prem Logs
The article provides a guide on locating on-premise Halo instance logs for troubleshooting. These logs are essential for issue resolution and are stored in the root directory of the IIS site under specific folders, typically organized by days.
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Providing your On-Prem Halo DB for Debugging
This article explains the process for providing a backup of your on-premise Halo database to the Halo development team for debugging, when requested. It involves generating a public key and receiving SFTP server credentials to upload the DB backup. Instructions include using SSMS to take the backup.
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Setting up the "Instances" area for On-Prem Halo Instances
The "Instances" area in On-Premise Halo requires a manual setup to replicate the automatic feature in Hosted Halo. This setup involves creating a JSON array with the names and connection strings of each Halo database and updating the appsettings.json file for each instance. Each Halo instance should be able to connect to the database of other instances, supporting environments like Production and UAT. The process involves defining linked instances, configuring the appropriate settings, and ensuring changes are saved and sites are restarted to apply the configuration.