Providing your On-Prem Halo DB for Debugging

This guide details how you can provide a backup of your On-Prem Halo database (DB) to the Halo development team for debugging purposes. Please only do this if requested by our development team.

To begin, you will need to follow the steps outlined in this guide: https://support.haloservicedesk.com/kb?id=1706 and then provide us with the public key that is generated.

Once you provide us with the public key, we will then provide you with credentials which will allow you to connect to our SFTP server, where you will be able to upload a backup of your Halo DB.

You can take a backup of your DB by opening SSMS, connecting to your server, right clicking on the database -> Tasks -> Backup...