Email Templates
- administrator
- template
- auto fill
Configuration > Email > Email Templates
Related Guides:
Table View
| Field | Type | Description |
| Top Left Dropdown | Single Select | This dictates the Message Group to which the viewed Templates belong. |
| ID | Header | This is the ID of the template, which can be used via SQL or the API to identify the template. |
| Description | Header | This is the name of the Email Template, this will be how it appears in Lists throughout the system. |
| Subject | Header | This is the Subject of the Email Tempalte, this can be used to further highlight it's use at first glance from the table view. |
| Use | Header | A more detailed description of how / where the Template is supposed to be used. |
Template Configuration (Details)
| Field | Type | Description |
| Edit / Save | Button | Allows the configuration and saving of changes to the setup of this template. |
| Template Description | Free Text (Only available on creation) | This is the name of the Email Template, this will be how it appears in Lists throughout the system. |
| Email Subject | Free Text | This will be the Subject that is auto-populated on the resulting Email. Dollar Variables are often used here to make the Subject more ticket / client specific. |
| Email Body | Rich Text | This will be the Body that is auto-populated on the resulting Email. Dollar Variables are more than appropriate here, since this will allow scenario-specific information to be pre-set into the body. Please bear in mind the use-case of this Template when choosing Dollar Variables, as if they are irrelevant, they will just produce a blank value. |
| SMS Body | Text | Sets the text that will be sent in an SMS message if a Notification uses this email template with Twilio for SMS. |
| Call Text | Text | Sets the text that will be read out in an phone call if a Notification uses this email template with Twilio for SMS. |
Other Uses
| Field | Type | Description |
| Used in Approval Processes | Text (Read Only) | Shows what is set in the "Accepted Email Template", "Rejected Email Template", "Email template" and "Approver Reminder Template" fields on an approval process. |
Used in Approval Process Rules | Text (Read Only) | Shows what is set in the "Email Template" field on an approval process rule. |
Used in Email Rules | Text (Read Only) | Shows what is set in the "Template" field when using the "Apply Template" rule type |
Used in Mailboxes | Text (Read Only) | Shows what is set in the "Respond with email template" field on a mailbox if tickets are set not to create. |
Used in Notifications | Text (Read Only) | Shows what is set in the "Template for Email/SMS" field on a notification. |
Used in Actions | Text (Read Only) | Shows what is set in the "Email Template" field on an action. |
Used in Products | Text (Read Only) | Shows what is set in the "Release Emails" tab on a software release. |
Used in Statuses | Text (Read Only) | Shows what is set in the "Email Template" and "Email Template for User emails" fields on an action. |
Used in Suppliers | Text (Read Only) | Shows what is set in the "Email Template" field on a supplier. |
Used in Ticket Types | Text (Read Only) | Shows what is set in the "Acknowledgement Email Template" and "Email template to reply with" fields on a ticket type. |