Reporting

Adding a page break (page-break) in the HTML for PDF documents (IronPDF)

Configuring Custom Appearances in Reports (using HTML)

This article provides guidance on customizing the appearance of reports using HTML. It covers configuring report table headers, rows, grouping, and totals with HTML to enhance the display. It includes examples of inserting HTML blocks to modify appearance, such as adding hyperlinks to agent names via dynamic URLs, centering text, and changing text color in reports. The article also explains using SQL queries to expose necessary data for HTML customization and offers snippets for various HTML customizations.

Consignment PDFs

Creating a Report From an Action

Report filters in the URI parameters for report links

Reports and Scheduling

The article provides detailed guidance on how to effectively use the reporting and scheduling features within a service desk environment. It explains how to generate and customize ticket reports, utilize the side pane dashboard, and create reports using various tools such as SQL Query Builder. Users can schedule reports to be sent automatically to specified parties and configure reports to display viewer-specific information. The guide also offers tips on customizing report formats, managing report changes, and accessing an extensive online repository for pre-made reports.

Service Desk Incident Reports - Available Out of the Box