Notifications
4 guides
Agent Notifications for Errors in the Halo Integrator/Email Processing
Notification Templates
Notifications
This comprehensive guide explains the setup and management of notifications within the system, covering various types and configurations. It details how to add agents, set up personal notifications, and manage access control. The guide also lists notification triggers, such as new ticket logs or priority escalations, and how notifications can be delivered via email, SMS, or other methods. Special features include Do Not Disturb mode, notification acknowledgments, and configurations for incomplete timesheet alerts.
System Notifications