Department Settings

Configuration > Organisations > Configure Organisation > Departments

Related Guides:

• Departments

Top Bar#

Field	Type	Description
Edit	Button	Enables edit mode, and saves changes made.
Change Logo	Button	Opens up a menu for uploading an image to use as a Logo for the Organisation.

Departments (All Tabs) *When Editing A Created Department*#

Field	Type	Description
Department Name	Free Text	Name of department (HR, Service Delivery, Finance etc..)
Agent Department	Checkbox	When checked, this department will be added to your organisation chart, allowing for teams/agents to be added to this department. If unchecked, only end-users can be added to this department.
Organisation	Read-Only Text	Displays which Organisation this department is part of.
Department Manager	Read-Only Text	Displays the name of the department's Manager.
Mailbox Override	Single Select	Determines the mailbox to be used for outbound communications from this department.
Message Group	Single Select	Defines the set of email templates to be used when sending emails via this department.
Teams	Table	Displays a list of Teams that are part of the department. Agents that are part of those Teams also have basic membership to the Department. The Team Leader is also stated here.
Members	Table	Displays a list of End-Users that are part of the department. The user's name, as well as their Membership level will be detailed here. i.e. you can set the agent to be department manager or you can give them basic membership level. Multiple department managers can be added to the one department.
Other > Templates	Table	Displays a list of the Templates that are available to the Agents in that department.
Other > Canned Text	Table	Displays a list of Canned Texts that are available to the Agents in that department.