General

Fair Use Policy

The Fair Use Policy outlines rules for using the Halo Web Application Software and Hosted Platform. It details what constitutes fair use, including factors such as purpose, nature, amount, and market effect. Users are limited to 500 API requests per 3 minutes, with excessive requests resulting in error messages. Prohibited uses include generating excessive requests, data scraping, and harmful activity. Enforcement may involve account suspension, restricted access, or charges. The policy also prohibits using the platform for illegal or disruptive activities and reserves the right to modify the terms.

Introduction to Halo Guides

This article serves as an introduction to the Halo documentation resources. It guides users on where to find information based on their role and needs, whether they are administrators configuring settings, or users wanting to learn about features and functionalities. It details available resources such as 'Administrator Guides' for settings, 'HaloPSA Academy' for setup and features, and 'Integrations' for external platform configurations. The documentation is structured to help users navigate their learning journey effectively.

Release Notes

This guide provides a comprehensive overview of navigating release notes for the Halo software. It covers how to find and search for release notes, understanding different versions and their significance, and the release cycle. Users can view specific mobile releases, distinguish between stable, candidate, and beta releases, and understand email notifications for upgrades. Version numbers are explained, indicating application updates, software releases, and patches for minor fixes. The guide also outlines the process of accessing release details and understanding version changes in the Halo web and mobile applications.

Terminology