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2 guides
Ticket Area Breakdown
The article provides a detailed overview of the Halo Ticket screen, which is central to team operations in the platform. It explains various functions such as agent status, ticket sections, and filtering and searching capabilities. The article also covers ticket details like ID, type, and origin, as well as additional features including notifications, task lists, and activity feeds. Users can manage their accounts, create new tickets, and refresh ticket lists. Overall, it highlights how each element enhances efficiency and task management.
Ticket Views
This knowledge base article details the various ways to view and organize tickets within a service desk platform. It covers default views, ticket viewing options by team, type, and status, and customizing views for child tickets with Gantt and Kanban options. The article also explains how to configure column profiles, which dictate the information shown in ticket tables, and discusses advanced options like multi-ticket filtering. Additionally, it includes instructions on mentioning agents directly from the ticket list and setting up views for sales processes.