Workflows
2 guides
Emailing Users
The article explains how to configure and use the Email User action in a ticketing system. It covers creating custom actions to email users, setting email templates, and using workflow automations. There are instructions for sending standalone emails and replying to specific user actions within tickets. The guide provides details on configuring settings such as email subject limits, embedding images, and marking emails as high importance. Additionally, it covers handling failed email sends and using variables in email templates. The article suggests best practices for managing user email communications efficiently.
Modifying and Adding Workflows