Statuses
This guide provides an overview on managing ticket statuses, including configuration, SLA effects, email settings, and workflow restrictions. It covers adding and editing statuses, ensuring they are tracked without disrupting audit trails by inactivating instead of deleting. The guide explains how to configure status colors, settings for SLAs, ticket type restrictions, and email notifications using templates. It also discusses miscellaneous settings for hiding statuses in dropdowns, load balance restrictions, and workflow step limitations. Other advanced topics like sales orders and change requests are mentioned for separate areas.