Automatic Ticket Updates via Email
This article provides a guide on setting up automatic ticket updates via email. It explains the benefits, such as providing quick updates to account managers without accessing the self-service portal. The setup process involves enabling the feature in the email settings, creating a customizable email template with specific ticket information, and configuring an email rule to trigger these updates. The summary also highlights the importance of user access permissions to ensure only authorized users receive these updates, accompanied by guidelines on managing agent permissions for ticket information access.