Scratch Pad for Agent Notes
This article describes the Scratch Pad feature in HaloITSM, which provides agents with a personal space to store notes and observations during the Major Incident Management process. This helps agents keep track of their thoughts and ideas.
The Scratch Pad is centred in the middle and accessible from the bottom of the Major Incident Console.
To use it, simply click on the pencil icon on the top right, and a text box will appear where you can jot down your notes. These notes are private to the agent and are not visible to other team members. The Scratch Pad is ideal for recording quick thoughts, ideas, or reminders that may not yet be ready for formal documentation. You can refer back to these notes at any time during the Major Incident resolution process, ensuring that no valuable insights are lost.
