Interactive Elements and Hover Feature
This article showcases the interactive elements and hover features in HaloITSM, which are designed to provide agents with instant insights into incident details without needing to navigate away from the main screen. These features help in making informed decisions quickly by displaying critical information when agents hover over specific fields.
To make the most of the hover features in HaloITSM, simply move your cursor over any field or interactive elements - these are typically highlighted in your application colour. For example, hovering over the "Severity" or "Latest Update" fields will display additional information, such as what the last update was or the current severity level. This allows you to quickly assess the situation without leaving the main incident console.
