Formatted Emails
- fields
- administrator
- matching
- auto fill
- population
- forms
Configuration > Email > Formatted Emails
Related Guides:
Mapping Setup
| Field | Type | Description |
| Customer | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Customer field. |
| Site | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Site field. |
| User | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the User field. |
| Email To | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Email To field. |
| Email CC | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Email CC field. |
| Date Created | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Date Created field. |
| Ticket Type | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Ticket Type field. |
| Ticket Template | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Ticket Template field. |
| Priority ID | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Priority ID field. |
| Subject | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Subject field |
| Details | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Details field. |
| Agent | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Agent field. |
| Team | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Team field. |
| Category | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Category field. |
| Resolution Code | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Resolution Code field. |
| Category 3 | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Category 3 field. |
| Category 4 | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Category 4 field. |
| Contact Name | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Contact Name field. |
| Company Name | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Company Name field. |
| Email Address | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Email Address field. |
| Phone Number | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Phone Number field. |
| Potential Value | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Potential Value field. |
| Country | Free Text | This will contain the data that is found in an email matching a Formatted Email rule that has been mapped to the Country field. |