Open AI Integration
This article provides a guide on integrating OpenAI with a system, focusing on connecting, configuring, and using the integration. It explains how OpenAI can be utilized in ticket responses, live chats, and improving agent replies. The guide outlines the steps for enabling OpenAI in the system, obtaining an API key, selecting an AI model, and configuring these settings in Halo. It also discusses the functionality of AI, like enhancing agent notes and chatbot interactions, with a focus on practical applications and limitations for effective use.