General ChatBot Setup and Information
4 guides
Chat Bot and Chat Profiles
Halo PSA's chat bot functionality enables users and agents to interact and perform tasks via chat. The system requires a configurable chat profile to manage responses and procedures. Key features include user verification, starting live chats, and utilizing AI for translation and interaction. The chat bot can guide users through processes like ticket logging and handle translations with Azure. Customizable chat profiles dictate responses and start conditions, and chat auditing is available from version 2.208 onwards. The chat area consolidates chat management for agents.
Conversation Agent Functions
Execute Automation Runbooks from the Chatbot
Halo Chat Widget Properties and Examples