Service Catalogue XLS template fields
Action XLS template fields
| Column Header | Halo Field name | Location in Halo |
| Name | Name | Mandatory field. Details tab of a Service. This is the name of the Service as it will show in the Agent Application, and the Portal (unless overridden by setting the Portal Display Name). |
| ServiceCategory | Service Category | Mandatory field. Details tab of a Service. This groups the Service into the chosen Category |
| ServiceTicketType | Choose to use a specific Ticket Type or Template when a Service Request is logged, or to open a Custom URL, or to select an item. | Configuration tab of a Service, when adding Service Request Details. This should only be set if neither ServiceTemplate, nor ServiceURL are set. This determines the Ticket Type logged when this Service is requested. |
| ServiceTemplate | Choose to use a specific Ticket Type or Template when a Service Request is logged, or to open a Custom URL, or to select an item. | Configuration tab of a Service, when adding Service Request Details. This should only be set if neither ServiceTicketType, nor ServiceURL are set. This determines the Ticket Template logged when this Service is requested. |
| ServiceURL | Choose to use a specific Ticket Type or Template when a Service Request is logged, or to open a Custom URL, or to select an item. | Configuration tab of a Service, when adding Service Request Details. This should only be set if neither ServiceTicketType, nor ServiceTemplate are set. This determines the URL to open when this Service is requested. |
| IncidentTicketType | Choose to use a specific Ticket Type or Template when a Service Request is logged, or to open a Custom URL, or to select an item. | Configuration tab of a Service, when adding Incident Details. This should only be set if neither IncidentTemplate, nor IncidentURL are set. This determines the Ticket Type logged when an Incident is logged against this Service. |
| IncidentTemplate | Choose to use a specific Ticket Type or Template when a Service Request is logged, or to open a Custom URL, or to select an item. | Configuration tab of a Service, when adding Incident Details. This should only be set if neither IncidentTicketType, nor IncidentURL are set. This determines the TicketTemplate logged when an Incident is logged against this Service. |
| IncidentURL | Choose to use a specific Ticket Type or Template when an Incident is logged, or to open a Custom URL, or to select an item. | Configuration tab of a Service, when adding Incident Details. This should only be set if neither IncidentTicketType, nor IncidentTemplate are set. This determines the URL to open when an Incident is logged against this Service. |