Action XLS template fields
Action XLS template fields
| Column Header | Halo Field name | Location in Halo |
| RequestID | Ticket ID | Mandatory field. Automatically set upon creation of a Ticket. |
| ActionDate | Date Done | Shown on the top right of an Action when completed. This can be a field on the Action, otherwise it is set automatically based on the current time and time taken. When left unset on the spreadsheet this will use today's date. |
| Note | Note | Mandatory field. Action Note. The main body of text on an Action. |
| ActionWho | Agent | The Agent performing the Action. |
| TimeTaken | Time Taken | This can be a field on the Action, otherwise it is set automatically based on the time spent on the Action. |