How to Create New Request Buttons within a Service

The custom scribe iframe can be found for this within the lesson "The Service Catalogue - Advanced Configuration"

1. Add a new service request button.

2. Name the button, I have named this one 'Request Microsoft software'

3. Now choose the ticket type this button will log, I have chosen my 'Microsoft service request ticket type'

4. Now save the button.

5. I will add another button for this service request.

6. Name this button accordingly, I have named mine 'Request other software'.

7. Set the ticket type you would like the button to log, I have chosen my 'software request' ticket type.

8. If you would like a hint to appear for this button enter it in the field shown below.

9. Save this button.

10. Now save the whole service.

11. Now let's head into the portal to see how the buttons appear.

12. Select the service in the portal.

13. Here we can see there are two buttons to log a request for this service.

14. If we use the "Request Microsoft software" button

15. The user is prompted to complete the fields against the 'Microsoft request' ticket type.

16. When using the "Request Other software" button

17. The user is prompted to complete the fields against the 'Software request' ticket type. We can also see the hint against this button under the button label.