Runbook: Update the Estimated Time Based on the Category Chosen
- category
- time management
- categorisation
- runbook
Credits to - Connor Fagan (Video) and Robbie Emerson (Author of the Guide) from Renada.
This Below video goes over the use case of this runbook and a high level overview of the set up.
The purpose of this runbook is to update the estimated time field of a ticket, based off of the category chosen for the ticket. Meaning that you can see how well your technicians are performing relative to the average resolve time (estimated time) that you have set against each category.
Contact support if you wish for assistance to set this up.