Remote Support General Settings

Configuration > Remote Support > General Settings

Field	Type	Description
Default User	Single Select	Remote Sessions that do not have a valid User will be saved against this User.
Allow Agents to invite Users to Remote Sessions for other Agents	Checkbox	When checked, Agents will be able to invite Users to remote sessions that are not necessarily their own. This can be done on behalf of another Agent, for example.
Allow Agents to send quick Remote Session invites from the Ticket screen	Checkbox	When checked, should a Remote Support integration be enabled, then Agents can send a Remote Session invite via the '...' menu at the top right of the ticket view.
$REMOTEINVITE	Button	This will open up the menu to customise a Canned Text for Remote Session invitiations ($REMOTEINVITE). This can be used in Email Templates and on the new action screen.
Email Invitation Template	Button	This will open up the menu for configuring the Email Template to use to invite Users to a Remote Session. This will be used when inviting Users to a Remote Session from within a Ticket.
Live Chat Invitation	Button	This will open up the menu for modifying the Canned Text used for the Live Chat Invitation. HTML can be used here.