Pax8 Integration Errors
- pax8
- integration errors
In this guide we will cover:
- Steps to Troubleshoot Pax8 Errors
Related Guides:
When configuring the Pax8 integration, you may sometimes see error messages when attempting to import or connect. This guide will cover how to troubleshoot the most common ones.
If you have any issues with Pax8 following this guide, please contact support for further assistance.
| Error (A-Z) | Relevant To | Solution |
| Done - System.Exception: Item group must be completed. | Importing subscriptions set to create products | Set the "Item Group for new items" field in the Pax8 integration module. |
Failed to process customer (X/X). Error - System.Exception: Name must be unique | Importing clients or subscriptions | Ensure no duplicate clients of the same name exist. |
| Failed to retrieve customers for subscriptions - System.Exception: Error Code: 1010. Message: Token refresh failed. Details: View logs for further information. | Importing subscriptions | Disconnect the integration, generate a new client secret in the same way as when the integration was first setup, then reconnect. |
| Failed to process subscription (X). Error - 403 Forbidden | Importing subscriptions when using a self-hosted Halo Integrator | Ensure the "Agent to log in as" for the Halo Integrator has access to all clients, and has permissions to view/create clients, software licences and invoices. |
| Invalid Return URL | Launching the Pax8 login page to connect | Clear cache and use an incognito browser to connect. If issues continue and the instance has an aliased URL, try connecting from both the original URL and the alias. |