UserWay Integration

In this guide we will cover:#

• What is the UserWay Integration?
• Enabling UserWay on the Self Service Portal
• Enabling UserWay on the Agent Application 

What is the UserWay Intgration?#

UserWay is an accessibility tool which can be integrated with Halo on the Self Service Portal and the Agent Application. 

Enabling UserWay on the Self Service Portal#

In Configuration > Self service Portal, under the Miscellaneous Settings section you will find the "UserWay Data Account" field. 

Here you can fill in your "UserWay Data Account", which can be found within the embed code on UserWay. This will allow the UserWay widget to display in the portal. 

Fig 1. Enabling access to your UserWay Data Account in the Portal

To find your data account in Userway head to the "Embed Code" section in the side menu. Your embed code will show, containing is your data account surred by quote marks. Copy the data account and paste it into the field in Fig 1.

Fig 2.  Finding your UserWay Data Account

Enabling UserWay on the Agent Application#

In Configuration > Advanced Settings, you will find the option to add your "UserWay Data Account". Setting this will allow the Agent Application to display the UserWay widget. 

Fig 3. Enabling access to your UserWay Data Account in the Agent App

Fig 4. UserWay widget 

If you click into the widget you will see the Accessibility menu, options in the menu can be selected and applied to Halo to make the platform more accessible.

Fig 5. UserWay Accessibility menu  

The location of your Userway Widget can be changed in your Userway account. To do this click into your site, head to the "Customize" tab and set your button type and location.

Fig 6. Customising your UserWay Widget