RMM/Alerting Integrations Comparisons

Functionality	N Able N Central	NinjaOne	Datto RMM	Auvik	Cisco Meraki	N-Able N-Sight RMM	Atera RMM
Can import Customers/Clients	✓	✓	✓	✓	✓	✓	✓
Can import Assets/Devices	✓	✓	✓	✓	✓	✓	✓
Import data into Halo Asset fields	✓	✓	✓	✓	✓	✓	✓
User matching to Assets	✓	✓	✓	❌	❌	❌	❌
Supports processing of alerts using webhooks (instant)	✓	✓	✓	✓	✓	❌	❌
Supports processing of alerts using Halo integrator (on set schedule, usually every 5 minutes)	❌	✓	❌	❌	❌	❌	✓
Supports processing of alerts using email	✓	✓	✓	✓	✓	✓	✓
Resolving alert in integration resolves alert in Halo	✓	✓	✓	✓	✓	✓	✓
Integration is multi-tenanted	✓	❌	❌	❌	❌	❌	❌
Adds shortcut in Halo to open the device in integrated tool	✓	✓	✓	❌	❌	✓	❌
Adds shortcut against Asset in Halo to remote into the device	✓	✓	✓	❌	❌	✓	❌
Customer/User alert matching	✓	✓	✓	✓	✓	✓	✓
Asset alert matching	✓	✓	✓	✓	✓	✓	✓

Terminology Key:

Import = Entities can be manually pulled in from the tool into Halo. Some integrations may support performing automatic imports on a scheduled basis.

User matching to Assets = The process of an asset in Halo being assigned to user in Halo based on data from the integrated tool, such as the person who last logged into the device. This allows for the automatic assignment of assets based on information from the integrated tool.

Multi-tenanted = A multi-tenanted integration supports multiple instances (tenants) of the tool being connected to a single Halo instance.

Asset alert matching = The ticket logged in Halo from the alert can be matched (and assigned) to the asset that the alert originates from. This will need to be configured against the alert sent from the RMM tool using variables.

Customer/User alert matching = The ticket logged in Halo from the alert can be matched (and assigned) to the user or customer that is assigned the asset that the alert originates from. This will need to be configured against the alert sent from the RMM tool using variables.

For more information on each of these accounting integrations, their functionality and how to set these up, see their dedicated article: