2.260
Fixed a minor UI issue when switching Ticket views on the End-User Portal
2.260.12.250.81#1558116
Fixed a minor UI issue with the search bar on the End-User Portal
2.260.12.250.81#1558108
Fixed a duplicate field in the asset list criteria options
2.260.12.250.81#1557765
Extra "key" property added to Custom Integration method for "Edit Custom Table Data" example/sample JSON
2.260.12.250.81#1557730
Fixed an issue with dynamic field value visibility for Radio fields
2.260.12.250.81#1557704
Resolved an issue with the timeline view appearing with hours in the header when it should be hidden
2.260.12.250.81#1557622
Resolved an issue with changing the Client/User on a Quote failing to also change the Site to a Site at the correct Client
2.260.12.250.81#1557582
Resolved an issue with group lines being added to recurring invoices twice when adding sales order lines
2.260.12.250.81#1557252
Fixed an issue with full screen mode for rich text fields on Dashboards
2.260.12.250.81#1557239
Fixed an issue where $-INVOICEXMLLINES wouldn't populate on XML documents
2.260.12.250.81#1556814
Minor UI improvements to inline Suggested Articles on the End-User Portal
2.260.12.250.81#1556804
Fixed an issue with bulk editing Custom Tables
2.260.12.250.81#1556725
Fixed an issue with opening an Attachment via the Link column
2.260.12.250.81#1556626
Fixed an issue with role permissions
2.260.12.250.81#1546380
Fixed an issue with tile view on projects
2.260.12.250.81#1546202
Fixed an issue with the preview on a Ticket Summary column being cut off
2.260.12.250.81#1545880
Fixed an issue with clearing templates on the new ticket screen
2.260.12.250.81#1545836
Fixed a minor UI issue with the Tickets tab on Assets
2.260.12.250.81#1545781
Fixed a quantity issue with meter blling recurring invoices
2.260.12.250.81#1545734
Fixed an issue with dollar variables when resolving a ticket
2.260.12.250.81#1545582
Fixed an issue with the asset status not being set when using the asset import spreadsheet
2.260.12.250.81#1545549
Fixed an issue where the list page size preference was not applied after switching list views
2.260.12.250.81#1545538
Fixed a minor UI issue with the timeline Calendar view
2.260.12.250.81#1544792
Improved readability of empty list text in dark mode
2.260.12.250.81#1544675
Fixed an issue with adding multiple users at once.
2.260.12.250.81#1544557
Resolved an issue with the layout of the ready for invoicing screen causing the progess bar to hide some created invoices
2.260.12.250.81#1544439
Fixed an issue where XLS imports only imported the first row when Validate was used before the import
2.260.12.250.81#1544353
When using “Use Reply-To address for Ticket Contact matching”, the ticket’s email recipient list now shows the Reply-To address, matching the end user, instead of the mailbox the email was sent from.
2.260.12.250.81#1544240
Improved Knowledge Base article performance on instances with a large number of custom fields
2.260.12.250.81#1543275
Fixed a slowness issue when posting actions with charge rates
2.260.12.250.81#1543167
Fixed an issue with the buttons to view AI logs getting incorrectly disabled
2.260.12.250.81#1542940
Fixed a UI error when the search API encounters an error
2.260.12.250.81#1542777
Improved AI prompt for fuzzy search
2.260.12.250.81#1542710
Fixed an issue with Intune overriding asset statuses when configured not to do so
2.260.12.250.81#1542701
Fixed issue with opening link to view the action an attachment was added on
2.260.12.250.81#1542668
Fixed an issue with Chat Message Received notifications sending too many times
2.260.12.250.81#1542295
Fixed an issue with $ variable suggestions causing duplicate variables to be inserted.
2.260.12.250.81#1542279
Fixed an issue with the Service preview screen for Services with a single incident detail
2.260.12.250.81#1542098
Fixed an issue with saving Style Profiles on new Articles
2.260.12.250.81#1542073
Skip collision detection between steps of a runbook processing.
2.260.12.250.81#1541869
Fixed an issue with change history
2.260.12.250.81#1541722
Minor language improvements
2.260.12.250.81#1541581
Resolved an issue with cloning contracts copying over the existing Site and User properties
2.260.12.250.81#1541077
Fixed an issue where HTML data on an action could be lost
2.260.12.250.81#1540994
Fixed an issue with dynamic field value visibility not applying correctly on ticket details
2.260.12.250.81#1540651
Fixed an issue with asset database lookups using asset field $-variables
2.260.12.250.81#1540635
Fixed an issue where pushing config between on-prem instances could show the wrong instance's settings
2.260.12.250.81#1540625
Resolved an error causing Project Plans to be cleared when editing them directly on a project
2.260.12.250.81#1540604
Long running daily tasks will now end gracefully with a relavent warning message
2.260.12.250.81#1540603
Fixed an issue with dragging and dropping attachments on tickets
2.260.12.250.81#1540202
Resolved an issue with Invoice XML Attachments generating extra tax XML blocks
2.260.12.250.81#1538962
Fixed a UI issue with distribution lists
2.260.12.250.81#1538881
Fixed an issue with mapping to asset tag in the Intune integration
2.260.12.250.81#1538703
Fixed agents being able to change Priority/SLA despite role-based field restrictions
2.260.12.250.81#1538538
Fixed an issue with related tickets sometimes using the wrong site and client
2.260.12.250.81#1538148
Fixed an issue with leaving tickets when there is an open chat window
2.260.12.250.81#1538106
Quote PDF templates can no longer be deleted when they are in use
2.260.12.250.81#1538055
Fixed an issue with adding attachments to parent, child and related tickets.
2.260.12.250.81#1538041
Fixed an issue when using dollar variables in reports
2.260.12.250.81#1537940
Fixed an issue when using actions with email preview on tickets assigned via Round Robin
2.260.12.250.81#1537798
Fixed an issue preventing the same user from being added as a site contact of a different type
2.260.12.250.81#1537390
Fixed an issue where the timer would pause when switching tabs on a ticket
2.260.12.250.81#1537236
Resolved an issue with Invoices voided by a webhook sent from the Xero integration failing to roll back a recurring invoice or sales order lines
2.260.12.250.81#1537222
Fixed a minor issue with searching for custom field types
2.260.12.250.81#1537207
Fixed an issue with using KB $-variables in negative feedback tickets
2.260.12.250.81#1536922
Fixed an issue with ticket tabs switching unexpectedly when opening tickets
2.260.12.250.81#1536360
Fixed an issue with ticket rules not syncing between instances
2.260.12.250.81#1536327
Fixed an issue with configuring incident details within services
2.260.12.250.81#1536298
Resolved an issue with an updated component causing ticket to ticket drag and drop of attachments to fail
2.260.12.250.81#1536245
Fixed an issue with searching for sites when address line searching is turned on
2.260.12.250.81#1535492
Fixed an issue with linking tickets to Azure DevOps Work Items
2.260.12.250.81#1535363
Fixed an issue with the pre pay balance shown against tickets
2.260.12.250.81#1535324
Fixed incompatible functions being included in the hint displayed on Process Agents
2.260.12.250.81#1534950
Corrected a misleading hint on canned text access control
2.260.12.250.81#1534926
Fixed a render issue with prepay
2.260.12.250.81#1534644
Fixed a rare issue that could occur when no longer matching a ticket rule
2.260.12.250.81#1534427
Fixed a 500 error when loading ticket rule configuration
2.260.12.250.81#1534134
Fixed an issue with lookups not using the correct value when triggered by categories
2.260.12.250.81#1533898
Fixed an issue with VM Workspace One clearing statuses incorrectly
2.260.12.250.81#1533713
Improved error handling for failed on empty return data for custom fields with a lookup list populated by a SQL query
2.260.12.250.81#1533598
Fix a UTC issue with Xero PO sync.
2.260.12.250.81#1523449
Fixed an issue where the cookie consent pop up may not show on the self service portal.
2.260.12.250.81#1523313
Resolved an issue whereby it is possible to delete lines from a Quote/Order/Invoice and the deletion is saved when the Create PDF button is used - even before the same button is used
2.260.12.250.81#1523287
Item SKU will not show for group headers of line items on quote lines
2.260.12.250.81#1523258
Fixed an issue with automations not being able tyo edit fields with read and write restrictions
2.260.12.250.81#1523231
Fixed an issue with searching in the self-service portal
2.260.12.250.81#1522934
Fixed an issue with read restrictions on custom table fields not applying correctly on the new ticket screen
2.260.12.250.81#1522870
Resolved an issue with recurring invoice minimums failing to be applied when merging multiple invoices
2.260.12.250.81#1522801
Fixed an issue using Halo Tabs
2.260.12.250.81#1522726
Fixed an issue related to bulk emails
2.260.12.250.81#1522599
Fixed an issue with using asset type restrictions on ticket types
2.260.12.250.81#1522564
Improved the User lookup performance when adding Users to a Department
2.260.12.250.81#1522536
Fixed an issue where QuickBooks Online income and expense accounts may not display correctly in read-mode after updating an item's group.
2.260.12.250.81#1522515
Fixed a rare issue with migrating incident details on services
2.260.12.250.81#1522383
Fixed an issue with not being able to edit large lists of portal buttons
2.260.12.250.81#1522135
Fixed Ticket Details opening collapsed when logging a new ticket
2.260.12.250.81#1522039
Fixed an issue with the Approval Status column in the Self-Service Portal
2.260.12.250.81#1520006
Resolved an issue with excessive invoice save/PDF creation times when using the Microsoft Business Central integration
2.260.12.250.81#1519866
Added support for V7 order links on inbound webhooks from Ingram Micro
2.260.12.250.81#1509537
Added token validation to service unsubscribe links
2.260.12.250.81#1509520
Optimisations to runbook variable processing
2.260.12.250.81#1509206
Suppliers can now see action attachments on the portal
2.260.12.250.81#1506801
Fixed token expiry being set in the past when using a Custom Integration that authorises using a manually specified private key
2.260.12.250.81#1506733
2.260.12.250.81#1506616
Fixed an issue with chatbot sequential date inputs
2.260.12.250.81#1506233
Fixed an issue with ticket date fields not saving on actions.
2.260.12.250.81#1505921
Fixed an issue with bulk emails
2.260.12.250.81#1505683
Fixed an issue where all change freezes showed as all day in the user portal
2.260.12.250.81#1504951
Fixed a time zone issue with the allocation of actions to billing plans using the 'Start time of time entry' setting.
2.260.12.250.81#1503251
Fixed an issue with values set during an approval not reflecting in the email to subsequent approvers
2.260.12.250.81#1502362
Fixed an issue with "No action for X days - Assigned to Recipient" notifications running at incorrect times
2.260.12.250.81#1499247
Resolved an issue with pro rata calculations relating to timezones that causes the dates to appear incorrectly when the end date for the period falls on a daylight savings date
2.260.12.250.81#1498548
Fixed an issue with agents adding schedules to reports
2.260.12.250.81#1497276
Fixed permissions issues with custom Client Areas
2.260.12.250.81#1494533
Fixed issues with the 'Send to Connected Halo Instance' field on actions.
2.260.12.250.81#1493372
When editing tickets in ticket lists the Agent and Status options will now filter down to the options available on the ticket
2.260.12.250.81#1487388
Stripe payment methods that are already saved will now be allowed even when they are not in the allowed payment method list
2.260.12.250.81#1486039
SPLA Licence records will now be imported with the correct quantity using the ALSO Integration
2.260.12.250.81#1480608
Fix change freeze calendar view time zone display issue
2.260.12.250.81#1480108
Fixed an issue with merging tickets losing HTML content when using s3 uploads
2.260.12.250.81#1476175
Fixed an issue with translated multi-select custom fields.
2.260.12.250.81#1443454
Fixed an issue with ServiceNow sync settings on actions
2.260.12.250.81#1425616
Fixed an issue related to area creation
2.260.12.250.81#1388785
Fixed an issue with Asset Fields not populating from an Item Stock import
2.260.12.250.81#1311364
Fixed an issue with the "Empty User access restriction lists do not restrict Service request details" setting.
2.260.12.250.81#1242084
Amended the monthly price calculation for StreamOne Ion
2.260.12.250.81#1169763
It is now possible to update the line level property for Date Received for Purchase Order lines
2.260.12.250.81#812939
Fixed an issue with filtering on date custom fields in lists
2.260.12.250.81#812415
Resolved an issue with token rejections occuring after updating roles assigned to an agent but no changes are made
2.260.12.258.12.250.81#1508979