2.258
New feature — a capability that did not exist before2.258.1#1268413
Bug fix — something was broken and now works
Resolved an issue with being unable to edit/save Quickbooks Online item links when using the multi-tenanted functionality
2.258.12.250.52#1522815
Bug fix — something was broken and now works
Resolved an issue with the period start and period end dates showing incorrectly on lines that have a next creation date of a daylight savings day
2.258.12.250.52#1522497
Bug fix — something was broken and now works
Fixed a performance issue when loading projects
Performance
2.258.12.250.53#1523015
Bug fix — something was broken and now works
Fixed an issue that could prevent config changes from syncing between instances when config sprints are enabled
2.258.12.250.61#1520329
Fixed an issue with the primary service not always being set correctly
2.258.22.250.62#1542268
Fixed an issue with sending knowledge base articles with next action
2.258.22.250.62#1541749
Fixed an issue where the token endpoint could return invalid_scope
2.258.22.250.62#1540446
Fixed canned text loading on rich text ticket fields
2.258.22.250.62#1538248
Fixed an issue with webhook request headers showing the incorrect signing algorithm when using 'Sign request body with secret key'
2.258.22.250.62#1536407
A setting has been added to control whether to use the Halo System ID or the Generated Type ID when pushing invoice Document Number to Quickbooks Online
2.258.22.250.63#1542896
Resolved an issue with being unable to open the year part of a date/time picker when showing seconds on the time taken field in a new action
2.258.22.250.64#1543910
Fixed an issue when creating a new site
2.258.22.250.71#1544199
Improved the performance of prepay periodic history and balance calculations
2.258.22.250.71#1541136
Fixed an issue where, after a period of inactivity, selecting a list or agent in the ticket tree would revert to the previously selected list
2.258.22.250.71#1536562
Resolved an issue with custom fields showing no select options when used in anonymous portal actions
2.258.22.250.71#1534608
Bug fix — something was broken and now works
Fixed a minor UI issue with Site Contacts
2.258.12.250.71#1522851
2.258.22.250.71#1522724
Bug fix — something was broken and now works
Fixed a rare issue when editing ticket types
2.258.12.250.71#1522398
Bug fix — something was broken and now works
Fixed a UI issue with the problem matching box
2.258.12.250.71#1522245
Bug fix — something was broken and now works
Fixed issue with API cache not refreshing when Powershell module was enabled/disabled
2.258.12.250.71#1520864
Bug fix — something was broken and now works
Fixed an issue with translations of Knowledge base articles on the portal
2.258.12.250.71#1520360
Bug fix — something was broken and now works
Fixed a null reference error on incoming Datto webhooks
2.258.12.250.71#1519978
Fixed a slowness issue when posting an action
2.258.22.250.71#1519913
Improvement — an existing feature extended, adjusted or polished
The Followers field on portal actions now shows the same user details as on new tickets
2.258.12.250.71#1519901
Bug fix — something was broken and now works
Fixed an issue with canned text not showing when changing ticket type
2.258.12.250.71#1519811
Bug fix — something was broken and now works
Fixed an issue with multiple sets of tabs sometimes showing after searching
2.258.12.250.71#1519728
Bug fix — something was broken and now works
Fixed an issue related to posting an empty string on a ticket
2.258.12.250.71#1509562
Bug fix — something was broken and now works
Fixed an issue related to automations
2.258.12.250.71#1509449
Bug fix — something was broken and now works
Fixed a rare issue where all Agent Administrator accounts could be made inactive
Security
2.258.12.250.71#1509220
Bug fix — something was broken and now works
Fixed a UI issue when searching Assets
2.258.12.250.71#1508972
Bug fix — something was broken and now works
Fixed a minor issue when cloning Services
2.258.12.250.71#1508743
Bug fix — something was broken and now works
Fixed an issue where you couldn't generate composite reports if changes made to config tracked entities is disabled
2.258.12.250.71#1508711
Bug fix — something was broken and now works
Fixed an issue where creating Users from Unknown emails could error
2.258.12.250.71#1508690
Bug fix — something was broken and now works
Fixed an issue viewing the Audit tab on Tickets
2.258.12.250.71#1508600
Bug fix — something was broken and now works
Fixed an issue with adding site contacts
2.258.12.250.71#1508554
Bug fix — something was broken and now works
Fixed an issue when favouriting a Canned Text
2.258.12.250.71#1508497
Bug fix — something was broken and now works
Resolved an issue with the creation of invoices stopping after around 50% have been created due to an issue with the background task tracking
2.258.12.250.71#1508159
Fixed an issue with sorting ticket lists by status
2.258.22.250.71#1508137
Bug fix — something was broken and now works
Fixed a display issue with service catalogue items in the portal
2.258.12.250.71#1507557
Bug fix — something was broken and now works
Resolved an issue with Quotes failing to open after creation from an Opportunity
2.258.12.250.71#1507517
Bug fix — something was broken and now works
Resolved an issue with a primary key error thrown when creating Clients with Billing Templates defined
2.258.12.250.71#1507516
Bug fix — something was broken and now works
Fixed an issue with AI not returning enough tickets when searching
2.258.12.250.71#1506873
Bug fix — something was broken and now works
Fixed an issue with setting an Asset to inactive on creation
2.258.12.250.71#1506649
Bug fix — something was broken and now works
Fixed an issue where an error is shown while editing ticket type settings
2.258.12.250.71#1506358
Bug fix — something was broken and now works
Resolved an issue with multiple missing columns from column profiles with regards to Sales Orders/Invoices/Customers
2.258.12.250.71#1506284
Bug fix — something was broken and now works
Fixed modal actions such as Create Child Ticket, sometimes staying open after submitting
2.258.12.250.71#1506173
Bug fix — something was broken and now works
Fixed issues with template creation from the new ticket screen
2.258.12.250.71#1506069
Bug fix — something was broken and now works
Fixed an issue with the initial load of All Services on the End-User Portal
2.258.12.250.71#1505973
Bug fix — something was broken and now works
Fixed an occasional issue when opening a new Halo tab
2.258.12.250.71#1505942
Bug fix — something was broken and now works
Fixed an issue with some fields not showing on user actions.
2.258.12.250.71#1505905
Bug fix — something was broken and now works
Fixed an issue with the new ticket form details not expanding by default
2.258.12.250.71#1505883
Bug fix — something was broken and now works
Fixed a lookup-related issue
2.258.12.250.71#1505787
Bug fix — something was broken and now works
Fixed an issue where the back button was hidden on reports opened from a dashboard
2.258.12.250.71#1505730
Bug fix — something was broken and now works
Fixed services in the portal showing an empty form when a button's Ticket Type was set to 'Default'
2.258.12.250.71#1505563
Improvement — an existing feature extended, adjusted or polished
The date a ticket had it's resolution date manually adjusted will now be audited
2.258.12.250.71#1505376
Bug fix — something was broken and now works
Fixed an issue with fields not grouping correctly in ticket details
2.258.12.250.71#1505185
Bug fix — something was broken and now works
Fixed an issue with creating new rules when configuring a lookup
2.258.12.250.71#1505000
Bug fix — something was broken and now works
Fixed an issue where agents with permission to create or edit Qualifications, but without admin access, couldn't add criteria to a Qualification
2.258.12.250.71#1504917
Bug fix — something was broken and now works
Fixed an issue where new opportunities didn't take the Pipeline Stage from their workflow's start step
2.258.12.250.71#1504746
Bug fix — something was broken and now works
Fixed a UI issue with a Site's Main Contact's Web Access Levels
2.258.12.250.71#1504741
Bug fix — something was broken and now works
Fixed an issue with the approval threshold visibility on tickets
2.258.12.250.71#1504650
Bug fix — something was broken and now works
Fixed an issue with viewing Tickets on a Ticket Calendar on a Dashboard on the Portal
2.258.12.250.71#1504582
Bug fix — something was broken and now works
Fix notes not saving on 'Other Relationships' on assets
2.258.12.250.71#1504343
Bug fix — something was broken and now works
Fixed an issue with the distribution list members screen
2.258.12.250.71#1504014
Improvement — an existing feature extended, adjusted or polished
Adjusted the $-ALLFIELDSCARD variable to better handle Tables within Rich Custom Fields
2.258.12.250.71#1503935
Bug fix — something was broken and now works
Fixed a UI issue when installing Halo as a PWA
2.258.12.250.71#1503876
Bug fix — something was broken and now works
Fixed an issue with using ticket type group filters on ticket areas
2.258.12.250.71#1503859
Bug fix — something was broken and now works
Resolved an issue with the fields from a deleted database lookup showing on a newly created database lookup when the most recently created has been deleted
2.258.12.250.71#1503791
Bug fix — something was broken and now works
Fixed an issue with testing the Armis Integration
2.258.12.250.71#1503738
Bug fix — something was broken and now works
Fixed an issue with field groups in custom tabs displaying the name instead of the header
2.258.12.250.71#1503720
Bug fix — something was broken and now works
Resolved an issue stopping meter readings from being added to Assets
2.258.12.250.71#1503553
Improvement — an existing feature extended, adjusted or polished
Minor improvement to searching on an opening action
2.258.12.250.71#1503375
Bug fix — something was broken and now works
Fixed an issue with configuration change tracking for creating CABs from teams
2.258.12.250.71#1503366
Bug fix — something was broken and now works
Fixed an issue with SSO not redirecting correctly to the portal home page
2.258.12.250.71#1503107
Bug fix — something was broken and now works
Fixed a UI issue with System Fields on Articles
2.258.12.250.71#1503055
Bug fix — something was broken and now works
Fixed a UI issue when setting a recurring schedule
2.258.12.250.71#1502993
Bug fix — something was broken and now works
Fixed an issue where inactive runbook and webhook logs would show in the notification log
2.258.12.250.71#1502982
Bug fix — something was broken and now works
Making an agent inactive while removing their teams or roles now saves once both prompts are answered
2.258.12.250.71#1502961
Bug fix — something was broken and now works
Fixed a bug related to adding a new user to a ticket
2.258.12.250.71#1502799
Bug fix — something was broken and now works
Fixed an issue with Composite Tax not rounding correctly in some cases
2.258.12.250.71#1502784
Improvement — an existing feature extended, adjusted or polished
Additional error handling has been implemented for the background/integrator task for importing devices from Domotz
2.258.12.250.71#1502642
Bug fix — something was broken and now works
Resolved an issue with using the "Create as a new user" option on the Ticket details pane throwing an error
2.258.12.250.71#1502553
Internal or maintenance work with no directly usable change
Added transactions to clear database function
2.258.12.250.71#1502472
Bug fix — something was broken and now works
Fixed an issue where the "Microsoft last sign-in date" was not imported for users brought in through an Entra ID site mapping that uses an Azure Group
2.258.12.250.71#1502192
Bug fix — something was broken and now works
Resolved an issue with updating Users via the API that can cause a Site to lose its main contact value
2.258.12.250.71#1502185
Bug fix — something was broken and now works
Fixed an issue with nested column aggregations
2.258.12.250.71#1502132
Bug fix — something was broken and now works
Fixed a UI issue when viewing knowledge base articles on the self-service portal
2.258.12.250.71#1500902
Bug fix — something was broken and now works
Fixed a small issue where the Roles field was still available when adding users to a Subscription
2.258.12.250.71#1500817
Bug fix — something was broken and now works
Updated an issue with the SLA Breach Code functionality
2.258.12.250.71#1500740
Removed, retired or restricted going forward
Prevent payment processing fee invoice payments from syncing to accounts integrations (temporary)
Breaking change
2.258.12.250.71#1500689
Bug fix — something was broken and now works
Fixed an issue where event management ticket updates would unassign tickets
2.258.12.250.71#1500667
Improvement — an existing feature extended, adjusted or polished
The "Import Assets" button is now hidden if no organisation mapping exists
Needs configuration
2.258.12.250.71#1500661
Bug fix — something was broken and now works
Fixed an issue with checking the impacted assets when creating a new ticket
2.258.12.250.71#1500457
Bug fix — something was broken and now works
Fixed an issue related to access control on AI Abilities
2.258.12.250.71#1499273
Bug fix — something was broken and now works
Fixed an issue where extremely old webhooks could be processed when bulk updated in some integrations
2.258.12.250.71#1498528
Bug fix — something was broken and now works
Fixed chained lookups on read-only field updates
2.258.12.250.71#1498007
Bug fix — something was broken and now works2.258.12.250.71#1497844
Improvement — an existing feature extended, adjusted or polished
Added a hint to an email setting
2.258.12.250.71#1497711
Bug fix — something was broken and now works
Fixed an issue with action notes stored in S3 sometimes losing their styling
2.258.12.250.71#1497398
Bug fix — something was broken and now works
Fixed an issue with visibility conditions based on checkboxes
2.258.12.250.71#1497194
Bug fix — something was broken and now works
Resolved an issue with quote signature length enforcement clearing small parts of signatures
2.258.12.250.71#1497133
Bug fix — something was broken and now works
Fixed several fields from Intacct failing to save in some cases
2.258.12.250.71#1496631
Improvement — an existing feature extended, adjusted or polished
Added a delay before search fires when typing into the user selection lookup on the new ticket screen.
Performance
2.258.12.250.71#1495502
Bug fix — something was broken and now works
Fixed AI Ability / Process Agent input variables not appearing on runbook steps
2.258.12.250.71#1495466
Bug fix — something was broken and now works
Fixed an issue with Attachment Counts on Child Tickets
2.258.12.250.71#1493552
Bug fix — something was broken and now works
Fixed an issue with the 'Inherit from parent template' agent default on template child tickets.
2.258.12.250.71#1493041
Bug fix — something was broken and now works
Fix double status change actions on approval
2.258.12.250.71#1492818
Bug fix — something was broken and now works
Fixed an issue with Signature $-variable images expiring
2.258.12.250.71#1491983
Bug fix — something was broken and now works
Fixed a rare DST issue with recurring invoice period calculation
2.258.12.250.71#1490514
Improvement — an existing feature extended, adjusted or polished
DB Integrator performance improvements
Performance
2.258.12.250.71#1490414
Bug fix — something was broken and now works
Fixed an issue with quote variables
2.258.12.250.71#1490287
Bug fix — something was broken and now works
Fixed a small issue regarding the calculation of target hours for timesheet modal windows in different time zones
2.258.12.250.71#1489476
New feature — a capability that did not exist before2.258.12.250.71#1487497
Bug fix — something was broken and now works
Fixed an issue with the "must consign to invoice" setting not applying totals on issued items as intended
2.258.12.250.71#1484684
Bug fix — something was broken and now works
Fixed an issue with syncing config change to workdays with holidays between instances
2.258.12.250.71#1479238
Improvement — an existing feature extended, adjusted or polished
The global notification pop-up will now show in the global system colour or dark version of the system colour
2.258.12.250.71#1477047
Bug fix — something was broken and now works
Fixed an issue where devices were missing from the N-Central import
2.258.12.250.71#1476469
Bug fix — something was broken and now works
Fixed issue with anonymous attachments not uploading on attachment custom fields
2.258.12.250.71#1462459
Bug fix — something was broken and now works
Fixed an issue where 'Never send emails to this user' may not be observed
2.258.12.250.71#1441526
Internal or maintenance work with no directly usable change
Added extra logging to automation collisions
2.258.12.250.71#1432037
Bug fix — something was broken and now works
Fix an issue with rounding adjustments on tickets sometimes not saving correctly when emailing out on the latest action
2.258.12.250.71#1431461
Bug fix — something was broken and now works
Fixed an issue with validating asset field visibility conditions when saving
2.258.12.250.71#1431411
Bug fix — something was broken and now works
Fixed an issue with default exact online company not showing
2.258.12.250.71#1429749
Improvement — an existing feature extended, adjusted or polished
Improved the "Add an Ad hoc Approver" button visibility in dark mode
2.258.12.250.71#1390938
Bug fix — something was broken and now works
Fixed an issue with values not copying to child tickets when creating them in the self-service portal
2.258.12.250.71#1389165
Bug fix — something was broken and now works
Fixed an issue with dynamic field visibility and tree-type dynamic lookup fields
2.258.12.250.71#1324740
Bug fix — something was broken and now works
Fixed an issue with KB document processing
2.258.12.250.71#1273264
Bug fix — something was broken and now works
Fixed an issue that could cause lookups to run in a loop, preventing tickets from loading.
Performance
2.258.12.250.71#1272909
Bug fix — something was broken and now works
Fixed an issue where attachments on digitally signed emails received via Microsoft 365 mailboxes could be saved corrupted
2.258.12.250.71#1199285
Bug fix — something was broken and now works
Updating agents no longer propagates blank phone numbers to linked users when using auto linked user management
2.258.12.250.71#1060836
Bug fix — something was broken and now works
Fixed an issue with field mapping in integrations
2.258.12.250.71#1027015
Bug fix — something was broken and now works
Fixed a discrepancy with the 'User' column on assets
2.258.12.250.71#954411
Fixed an issue with asset details not working
2.258.1#1539495
Fixed an issue with the licencing server
2.258.1#1538776
Bug fix — something was broken and now works
Fixed an issue with the unsaved changes warning showing incorrectly in the document management module
2.258.1#1522734
Bug fix — something was broken and now works
Fixed an issue where config changes for an instance didn't load
2.258.1#1520445
New feature — a capability that did not exist before2.258.1#1520338
Improvement — an existing feature extended, adjusted or polished
Additional Xero rate limit checks have been implemented for daily limits on email sending via Xero
Performance
2.258.1#1509196
New feature — a capability that did not exist before
When creating credit notes from an invoice you can select which lines and how many of each of those lines should be credited
2.258.1#1509074
Improvement — an existing feature extended, adjusted or polished
Quotes will not be generated when sending or viewing on the self service portal if one has already been generated and no changes have been made since then
Performance
2.258.1#1509073
Bug fix — something was broken and now works
Resolved an issue with Gannt chart displaying two incorrect captions/labels
2.258.1#1509002
Bug fix — something was broken and now works
Resolved an issue with a timeout error in the API when linking licences/subscriptions to recurring invoice lines
Performance
2.258.1#1508612
Bug fix — something was broken and now works
Fixed an issue where Net Total and Net Total (Exc Tax) columns wouldn't display on Sales Orders
2.258.1#1508607
Bug fix — something was broken and now works
Fixed an issue where on-premise instances were incorrectly detected as hosted in some cases
2.258.1#1508532
Improvement — an existing feature extended, adjusted or polished
Minor changes to layout of Quote/Order/Invoice screen
2.258.1#1508499
Bug fix — something was broken and now works
Fixed a rounding issue when generating a PDF
2.258.1#1508276
Bug fix — something was broken and now works
Resolved an issue with Ticket Type defaults for Quote templates failing to be applied on the self service portal
2.258.1#1508242
New feature — a capability that did not exist before
Dynamics Business Central has been added to the list of system integrations that can be used by Custom Integrations/Runbooks
2.258.1#1507920
Improvement — an existing feature extended, adjusted or polished
Updated IronPDF to version 2026.10.1 to speed up generation of multi-page documents
Performance
2.258.1#1507903
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.258.1#1507541
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with report chart data values getting cut off
2.258.1#1507360
Bug fix — something was broken and now works
Fixed an issue with popup notes
2.258.1#1507201
Bug fix — something was broken and now works
Fixed an issue with the pre pay balance shown against tickets
2.258.1#1507045
Bug fix — something was broken and now works
Resolved an issue with user custom fields failing to work as expected on runbooks started from tickets (using the format <<ticket^user^customfields>>)
2.258.1#1507037
Improvement — an existing feature extended, adjusted or polished
Improved performance when creating child tickets from a template
Performance
2.258.1#1507027
Bug fix — something was broken and now works
Fixed a small issue when trying to edit a Pro-rata line on a recurring invoice line item before the line item is saved
2.258.1#1506985
Bug fix — something was broken and now works
Fixed an issue with pop-up notifications not using the chosen app colour
2.258.1#1506948
Bug fix — something was broken and now works
Fixed an issue where using the quote PDF customisation could overwrite the existing PDF template
2.258.1#1506793
Bug fix — something was broken and now works
Fixed an issue with default pro-rata behaviour not applying to some calculated quantity types
2.258.1#1506718
Improvement — an existing feature extended, adjusted or polished
The values <<ticket^user^azure_tenant_id>> and <<ticket^user^azure_tenant_domain>> are now exposed when using Custom Integrations for populating custom fields
2.258.1#1506236
Bug fix — something was broken and now works
Fixed a rare issue with multiple item links in QuickBooks Online failing to load items when enabled
2.258.1#1505962
Improvement — an existing feature extended, adjusted or polished
A configuration option has been added to the Giacom integration so that when using V1 and import subscriptions, the line items can be grouped or not grouped based on product, cost, reference and customer.
Needs configuration
2.258.1#1505954
Bug fix — something was broken and now works
Resolved an issue with decimal places failing to be used on stock in/stock take forms used from the Item record
2.258.1#1505807
Improvement — an existing feature extended, adjusted or polished
An option has been introduced for allowing Invoices to be pushed to Quickbooks Online with the prices including tax - this is to allow the use of Items with prices already including tax
Needs configuration
2.258.1#1505735
Bug fix — something was broken and now works
Fixed an issue with adding criteria groups to ticket areas
2.258.1#1505562
Improvement — an existing feature extended, adjusted or polished2.258.1#1504723
Bug fix — something was broken and now works
Fixed an issue logging Tickets as an Anonymous user
2.258.1#1504705
Bug fix — something was broken and now works
Choosing an Item from the Etilize catalog will no longer override existing Item name/SKU properties
2.258.1#1503926
Improvement — an existing feature extended, adjusted or polished
Attachments with an Action_id specified and no Ticket_ID specified will be rejecetd by the API
Breaking change
2.258.1#1503815
Bug fix — something was broken and now works
The page count on configuration lists now reflects column filters
2.258.1#1503653
Improvement — an existing feature extended, adjusted or polished
Recurring, Is a meter and Auto Renew have been added to the Item audit
2.258.1#1503606
Bug fix — something was broken and now works
The ticket tab bar's scrollbar can now be dragged in Firefox when scrollbars are always shown
2.258.1#1503469
Bug fix — something was broken and now works
Fixed an issue where Dynamic SQL Multi-Select custom fields wouldn't filter lists correctly
2.258.1#1503398
Improvement — an existing feature extended, adjusted or polished
The invoice list for a recurring invoice will now only show the most recent 10 invoices by default
2.258.1#1502976
Bug fix — something was broken and now works
Resolved multiple spelling mistakes in the language pack defaults for English
2.258.1#1502465
Improvement — an existing feature extended, adjusted or polished
Card number redaction now only masks numbers that match a known card format
Security
2.258.1#1502366
Improvement — an existing feature extended, adjusted or polished
An option has been added to deferred revenue functionality relating to Sales Order lines so that the created invoice can be linked to a new or existing prepay contract and the time on the project can then (once configured) remove time from this contract
Needs configuration
2.258.1#1501296
New feature — a capability that did not exist before
A new field for "Contract Termination" has been added to Contracts so that a Contract can mantain it's start and end dates but allow for time allocation to stop before the expected end date.
2.258.1#1501160
Bug fix — something was broken and now works
Fixed an issue where pipeline stage would always sync outbound to HubSpot
2.258.1#1501016
Bug fix — something was broken and now works
Fixed an issue where Non-Admin Agents couldn't see custom fields on Assets
2.258.1#1500881
Bug fix — something was broken and now works
Several minor bug fixes relating to navigation of the configuration area
2.258.1#1500870
Bug fix — something was broken and now works
Fixed an issue with a language pack
2.258.1#1500837
Bug fix — something was broken and now works
Fixed issues related to the character limit on memos
2.258.1#1500727
Improvement — an existing feature extended, adjusted or polished
Right click menus on dashboard ticket lists now appear above other widgets
2.258.1#1500572
Improvement — an existing feature extended, adjusted or polished
The ticket that an action is moved or copied from will now show when editing an action
2.258.1#1500541
Bug fix — something was broken and now works
Fixed an issue where bulk-processing automations would fail to resume after retrying. Additionally, the bulk AI indexing run can now skip failed entities rather than cancelling upon error.
2.258.1#1499865
Bug fix — something was broken and now works
Fixed an issue where an error could be thrown when updating a tickets hold status
2.258.1#1499671
Improvement — an existing feature extended, adjusted or polished
Current stock quantity and Gross Margin % have been added to the Item picker column profile options
2.258.1#1499300
Bug fix — something was broken and now works
Fixed an issue where automatically responding to Tickets wouldn't update SLA state
2.258.1#1498641
Bug fix — something was broken and now works
Fixed an issue with mandatory field validation in the UI
2.258.1#1496952
Bug fix — something was broken and now works
Fixed an issue related to deleting API applications
2.258.1#1496586
Bug fix — something was broken and now works
Fixed an issue where Entra/Intune connection config gets overwritten during an integrator sync.
2.258.1#1495267
Bug fix — something was broken and now works
Column filters now clear when you switch between Users, Sites and Organizations
2.258.1#1494652
Improvement — an existing feature extended, adjusted or polished
Faster results when typing in a column filter
Performance
2.258.1#1494646
Improvement — an existing feature extended, adjusted or polished
The next and previous ticket arrows now open the ticket on the next or previous page of the list
2.258.1#1494591
Improvement — an existing feature extended, adjusted or polished2.258.1#1493246
Improvement — an existing feature extended, adjusted or polished
We have changed the name of the 'Crayon' integration to 'SoftwareOne/Crayon Integration (Cloud-iQ)', as requested
2.258.1#1492505
Bug fix — something was broken and now works
Fixed an issue where HubSpot to Halo field mappings could sync to HubSpot incorrectly
2.258.1#1492460
Bug fix — something was broken and now works
Fixed an issue where recurring invoice lines could not be changed to a meter
2.258.1#1490953
Bug fix — something was broken and now works
Fixed an error when pushing changes to a custom field that was created automatically by a custom table to a linked instance
2.258.1#1489968
Bug fix — something was broken and now works
Fixed an issue with asset fields duplicating when importing from Intune
2.258.1#1487381
Bug fix — something was broken and now works
Resolved a rare issue with custom buttons allow a double click to happen and then process custom integrations/runbooks twice
2.258.1#1483552
New feature — a capability that did not exist before
Added the ability to increase the minimum quantity of a recurring invoice line to the last calculated quantity on invoice creation
Needs configuration
2.258.1#1481734
Improvement — an existing feature extended, adjusted or polished
The warning shown when an Agent loses access to a Team now names what is being lost, and reflects whether they could be assigned in it
2.258.1#1481651
Improvement — an existing feature extended, adjusted or polished
Moved large line-level Dynamics Business Central line syncs to the background
Performance
2.258.1#1480876
Improvement — an existing feature extended, adjusted or polished2.258.1#1480593
Improvement — an existing feature extended, adjusted or polished
End User Portal buttons can now be shown to or hidden from specific suppliers using Visibility Restrictions
Needs configuration
2.258.1#1479409
Bug fix — something was broken and now works
Resolved an issue with Agents chat notifications continuing to ring/alert until they click the chat, even when another Agent has answered the chat
2.258.1#1479021
Bug fix — something was broken and now works
Fixed an issue with setting the default due date value on recurring invoices
2.258.1#1476169
New feature — a capability that did not exist before
Added a new action system use to launch a remote session in NinjaOne
2.258.1#1476055
Bug fix — something was broken and now works
Fixed a discrepancy in display formatting for pre-pay balance values
2.258.1#1462605
Improvement — an existing feature extended, adjusted or polished
Additional fields have been added to the NinjaOne integration (DeviceType, NodeRole and NodeClass)
2.258.1#1462153
Bug fix — something was broken and now works
Fixed an issue with using invoice email templates
2.258.1#1444548
Bug fix — something was broken and now works
Fixed an issue with Service Request Details that have no User access restrictions set
2.258.1#1444282
New feature — a capability that did not exist before
Added a new Ticket Settings option that lets you select what's included when forwarding an action from the ticket history: the whole email history, just the selected action, or the option to choose each time you forward
Needs configuration
2.258.1#1443629
New feature — a capability that did not exist before2.258.1#1443620
Improvement — an existing feature extended, adjusted or polished2.258.1#1441397
Bug fix — something was broken and now works
Fixed an issue with applying the start and expiry dates of charge rates
2.258.1#1441234
Bug fix — something was broken and now works
Fixed an issue where linking a call to an existing ticket would not trigger "Ticket Updated By Agent" events
2.258.1#1429790
Improvement — an existing feature extended, adjusted or polished
Using "Copy Action to Ticket" now brings the action's attachments across to the new ticket
2.258.1#1427493
Bug fix — something was broken and now works
Fixed an issue with 'No actions for x hours/days' notification types
2.258.1#1426992
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.258.1#1425897
Needs configuration
New feature — a capability that did not exist before
Added an "Open URL in" option to Services that use a Custom URL, allowing the link to open in a new tab or the same tab on the User Portal
Needs configuration
2.258.1#1423944
Improvement — an existing feature extended, adjusted or polished
Service Catalogue images now have fixed aspect ratios when displayed in search results
2.258.1#1423919
New feature — a capability that did not exist before
Added "Hide attendee list" option to Appointments when being created through Graph API for Exchange Calendars
2.258.1#1422848
New feature — a capability that did not exist beforeNeeds configuration2.258.1#1419789
Needs configuration
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.258.1#1415450
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where invoice PDFs would not regenerate after an accounts integration sync when approvals are required
2.258.1#1414301
Bug fix — something was broken and now works
Fixed an issue with syncing suppliers to MYOB
2.258.1#1402972
Improvement — an existing feature extended, adjusted or polished
Added an upgrader function to correct Pax8 URL's
2.258.1#1387150
New feature — a capability that did not exist before2.258.1#1369878
Improvement — an existing feature extended, adjusted or polished
Users attempting to log into the agent portal will now be redirected
2.258.1#1364349
New feature — a capability that did not exist before2.258.1#1356552
New feature — a capability that did not exist before
Added the ability to set site restrictions for custom fields
Needs configuration
2.258.1#1247499
New feature — a capability that did not exist before2.258.1#1241504
Improvement — an existing feature extended, adjusted or polished
Added a secondary signature field for validating Ingram Micro Reseller webhooks
Security
2.258.1#1208370
New feature — a capability that did not exist before
Added Site Level Account Manager overrides and a new Site Account Manager notification trigger
Needs configuration
2.258.1#1186194
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.258.1#1172944
Needs configuration
New feature — a capability that did not exist before2.258.1#1170109
Improvement — an existing feature extended, adjusted or polished
Runbook level variables can now be used in the Auth token field on Custom Integrations
2.258.1#1140042
Improvement — an existing feature extended, adjusted or polished
You can now put rich text into the Item Description field
2.258.1#1128412
Improvement — an existing feature extended, adjusted or polished
Added site and invoice address lines to site column profiles
2.258.1#1108537
New feature — a capability that did not exist before
Account Manager notifications now support three new triggers: "Client Updated", "Site Updated", and "User Updated"
2.258.1#1074617
Bug fix — something was broken and now works
Resolved an issue with merging of tickets causing parent/child recursion loop issues
2.258.1#1061043
New feature — a capability that did not exist before2.258.1#1038608
New feature — a capability that did not exist before
Added Custom Fields for Licences and Subscriptions
2.258.1#983656
New feature — a capability that did not exist before
New variables $-LASTREJECTEDBY and $-LASTREJECTEDNOTE, and rejection variables no longer number a single rejection
2.258.1#813113
New feature — a capability that did not exist before
A database column, idactualqty, has been added to InvoiceDetail to record the calculated current quantity of the related entities
2.258.1#659769
Bug fix — something was broken and now works
Filtering a configuration list now returns you to the first page of results
2.258.1#549791
Improvement — an existing feature extended, adjusted or polished
Name and Email Address are inherited and not editable when approving a Quote with a logged in account on the self service portal
2.258.1#513829
New feature — a capability that did not exist beforeNeeds configuration2.258.1#383844
Needs configuration
Improvement — an existing feature extended, adjusted or polished
When attempting to close a ticket returns incomplete appointment these will now be shown in a message with click through links
2.258.1#377984
Fixed a minor issue with agent resource booking links
2.258.2#1545540
Fixed issues with importing assets from Halo Asset Discovery
2.258.2#1544534
Resolved an issue with an incorrect header showing when the warning shows to close tickets with unconsigned items
2.258.2#1544259
Fixed issue with ticket notes not being searched correctly
2.258.2#1544088