2.254
Bug fix — something was broken and now works
Fixed an issue with invoice Sales Order currency conversion rate inheritance
2.254.12.250.612.236.132#1479721
Bug fix — something was broken and now works
Fixed an issue with searching tickets for IP addresses
2.254.12.253.12.250.33#1477510
Bug fix — something was broken and now works
Fixed an error occuring on forecasting when entering too many characters
2.254.12.253.12.250.41#1489269
Bug fix — something was broken and now works
Fixed an issue with the details screen display mode not applying to assets
2.254.12.253.12.250.41#1489265
Bug fix — something was broken and now works
Fixed an issue with invoices not showing on the 'My approvals' area
2.254.12.253.12.250.41#1489170
Bug fix — something was broken and now works
Fixed an issue with searching terms that contain apostrophes
2.254.12.253.12.250.41#1488201
Bug fix — something was broken and now works
Fixed an issue with deleting asset and site fields
2.254.12.253.12.250.41#1487612
Bug fix — something was broken and now works
Fixed an issue with updating schedules in the schedule service
2.254.12.253.12.250.41#1487342
Bug fix — something was broken and now works
Resolved an issue caused by Appointments for an Agent failing to be deleted when deleting the Agent
2.254.12.253.12.250.412.236.131#1487223
Improvement — an existing feature extended, adjusted or polished
A small fix was added so that you can now Ctrl+Select multiple Forecasts and delete them
2.254.12.253.12.250.41#1487210
Bug fix — something was broken and now works
Fixed an issue where Xero Webhooks could update Invoice Date incorrectly
2.254.12.253.12.250.41#1486210
Bug fix — something was broken and now works
Fixed an issue with assets not mapping to the correct customer when importing from N-Central
2.254.12.253.12.250.41#1485912
Bug fix — something was broken and now works
Fixed an issue with configuration change tracking
2.254.12.253.12.250.41#1485688
Bug fix — something was broken and now works
Fixed a minor UI issue with the Override Mailbox field on Ticket Types
2.254.12.253.12.250.41#1485658
Bug fix — something was broken and now works
Fixed an issue with Warn if Empty functionality for Attachment Custom Fields
2.254.12.253.12.250.41#1485575
Bug fix — something was broken and now works
Fixed an issue with filtering invoice date when using a custom column profile
2.254.12.253.12.250.41#1485374
Bug fix — something was broken and now works
Resolved an issue with CSP Consumption data failing to reimport if deleted from the Microsoft CSP integration configuration
2.254.12.253.12.250.412.236.131#1485262
Improvement — an existing feature extended, adjusted or polished
Improvements to bulk re-assigning tickets
2.254.12.253.12.250.412.236.131#1485235
Bug fix — something was broken and now works
Fixed an issue with using Asset Fields in the conditions of the Query Builder
2.254.12.253.12.250.41#1484367
Bug fix — something was broken and now works
Fixed a rare issue when deleting a Column Profile
2.254.12.253.12.250.41#1484348
Bug fix — something was broken and now works
Fixed an issue with workflow history not being delete when permenantly deleting ticket records
2.254.12.253.12.250.41#1484322
Bug fix — something was broken and now works
Fixed an issue with changing the type of an asset
2.254.12.253.12.250.41#1483986
Bug fix — something was broken and now works
Fixed an issue with editing visibility conditions on optional services
2.254.12.253.12.250.41#1483572
Bug fix — something was broken and now works
Resolved an issue with the end date on a recurring invoice line failing to function as expected when the date is the same as the start of the invoice period
2.254.12.253.12.250.412.236.131#1483440
Bug fix — something was broken and now works
Fixed a typo on the error 404 screen
2.254.12.253.12.250.41#1483409
Bug fix — something was broken and now works
Fixed an issue where managing licences in Halo may not get pushed to Azure.
2.254.12.253.12.250.41#1483315
Bug fix — something was broken and now works
Alerts sent to Halo from Tanium no longer fail when the alert carries no additional attributes
2.254.12.253.12.250.41#1482925
Bug fix — something was broken and now works
Fixed an issue with setting the 'Reply to Address' on a Mail Campaign as different from the From Address
2.254.12.253.12.250.41#1482613
Bug fix — something was broken and now works
Resolved an issue opening Tickets/Sites for any Site that is not linked to Business Central when there are multiple Business Central integration records with no connected company
2.254.12.253.12.250.412.236.131#1482360
Bug fix — something was broken and now works
Fixed an issue surrounding groups on lines causing entities to fail to sync to Intacct after initial sync in some cases
2.254.12.253.12.250.41#1482038
Improvement — an existing feature extended, adjusted or polished
Improved how ticket type restrictions are stored when saving an agent or agent role
2.254.12.253.12.250.41#1482032
Bug fix — something was broken and now works
Dialogs on configuration screens now close when you navigate away from the page that opened them
2.254.12.253.12.250.41#1481833
Bug fix — something was broken and now works
Fixed an issue with configuring access control on service categories
2.254.12.253.12.250.41#1481777
Bug fix — something was broken and now works
Fixed an error that would occur after a user resets their password via a secondary portal URL
2.254.12.253.12.250.41#1481653
Improvement — an existing feature extended, adjusted or polished
The Splunk On Call fields on a Ticket Type now only offer the configuration options that apply to them
2.254.12.253.12.250.41#1481624
Bug fix — something was broken and now works
Fixed an issue with updating client/organisation restrictions on agent roles.
2.254.12.253.12.250.412.236.131#1481582
Bug fix — something was broken and now works
Fixed an issue with $-ACTIONRATE
2.254.12.253.12.250.41#1481461
Bug fix — something was broken and now works
Fixed an issue where Ingram Micro Reseller webhooks wouldn't update Purchase Order statuses correctly
2.254.12.253.12.250.41#1481041
Bug fix — something was broken and now works
Fixes issue with invalid Token being sent when the variable $-UNSUBSCRIBELINK is used directly from a Distribution List/Segment
2.254.12.253.12.250.41#1480976
Bug fix — something was broken and now works
Fixed an issue with using ticket workflow step in the query builder
2.254.12.253.12.250.41#1480955
Bug fix — something was broken and now works
Fix added such that Charge Type Restrictions against ticket types correctly apply when setting Default Charge Type on tickets
2.254.12.253.12.250.41#1480901
Bug fix — something was broken and now works
Fixed an HTML issue in chatbot
2.254.12.253.12.250.41#1480473
Bug fix — something was broken and now works
Fixed a rare issue with mailbox overrides not applying to actions
2.254.12.253.12.250.41#1480088
Improvement — an existing feature extended, adjusted or polished
A condition has been added to prevent the ticket types 'Default SLA' from being applied when changing a ticket to this ticket type, and 'Apply defaults when Tickets are changed to this Ticket Type' is disabled
2.254.12.253.12.250.41#1479720
Bug fix — something was broken and now works
Resolved an issue with Invoice lines syncing to Avalara even when "Do not sync" is selected on the Invoice for the Avalara tenant
2.254.12.253.12.250.41#1479710
Bug fix — something was broken and now works
Fixed an issue with access control not inheriting from groups to canned text
2.254.12.253.12.250.41#1479628
Bug fix — something was broken and now works
Fixed an issue with requesting approval from the approver's line manager if they launched the approval process
2.254.12.253.12.250.41#1479531
Improvement — an existing feature extended, adjusted or polished
Minor setting label improvement
2.254.12.253.12.250.41#1479478
Bug fix — something was broken and now works
Fixed an issue with using access control to grant access to knowledge base articles
2.254.12.253.12.250.41#1479472
Bug fix — something was broken and now works
Fixed issues with using attachment type custom fields
2.254.12.253.12.250.41#1479444
Bug fix — something was broken and now works
Fixed an issue with sending subscriber emails from assets linked to services
2.254.12.253.12.250.41#1479393
New feature — a capability that did not exist before
Milestones can now be reported on individually in the report query builder, with a row per milestone rather than a single value per ticket
2.254.12.253.12.250.41#1479232
Improvement — an existing feature extended, adjusted or polished
Bulk selection of assets can now be used when adding assets to contracts
2.254.12.253.12.250.412.236.131#1479118
Bug fix — something was broken and now works
Fixed language issue on the customer details page
2.254.12.253.12.250.41#1478963
New feature — a capability that did not exist before2.254.12.253.12.250.41#1478916
Bug fix — something was broken and now works
Fixed an issue with the character limit type field showing the wrong options for the select field type when creating a custom field
2.254.12.253.12.250.41#1478521
Bug fix — something was broken and now works
Fixed an issue with asset lookups on new assets
2.254.12.253.12.250.41#1478182
Improvement — an existing feature extended, adjusted or polished
Language pack improvements
2.254.12.253.12.250.41#1478135
Bug fix — something was broken and now works
Fixed a UI issue with the ServiceNow Integration configuration page for customers and suppliers
2.254.12.253.12.250.41#1478103
Bug fix — something was broken and now works
Fixed column header overrides not being applied when exporting to CSV
2.254.12.253.12.250.41#1477700
Bug fix — something was broken and now works
Fixed an issue where custom fields stored in FieldData couldn't be used in Ticket List date filters
2.254.12.253.12.250.41#1477487
Improvement — an existing feature extended, adjusted or polished
Improved performance when processing notifications
Performance
2.254.12.253.12.250.41#1477454
Improvement — an existing feature extended, adjusted or polished
Added hint to "Allow Users to start live chat from a Ticket" Ticket Type checkbox
2.254.12.253.12.250.41#1477320
Bug fix — something was broken and now works
Fixed an issue with authorising the Splashtop Integration
2.254.12.253.12.250.41#1476967
Bug fix — something was broken and now works
Fixed an issue with using the contributors field on an action
2.254.12.253.12.250.41#1476948
Bug fix — something was broken and now works
Fixed an issue with service status updates via API
2.254.12.253.12.250.412.236.131#1476850
Bug fix — something was broken and now works
Fixed an issue deleting todo list groups on tickets
2.254.12.253.12.250.41#1476476
Bug fix — something was broken and now works
Made a small fix to the Sage Intacct integration, so that when creating a new supplier, it goes into the default Entity under the Suppliers tab
2.254.12.253.12.250.41#1476456
New feature — a capability that did not exist before2.254.12.253.12.250.41#1476218
Bug fix — something was broken and now works
Fixed an issue with Minimum Stock Quantity input validation
2.254.12.253.12.250.41#1476163
Improvement — an existing feature extended, adjusted or polished
Clearer wording on the agent permission covering canned text
2.254.12.253.12.250.41#1476037
Bug fix — something was broken and now works
Fixed an issue with price increase of recurring invoices after first generated invoice is deleted
2.254.12.253.12.250.41#1474655
Bug fix — something was broken and now works
Fixed an issue with images rendering on PDF templates
2.254.12.253.12.250.41#1474325
Bug fix — something was broken and now works
Fixed an issue with project cost calculations when using agent cost history tracking.
2.254.12.253.12.250.412.236.131#1463291
Bug fix — something was broken and now works
Fixed the AI Suggestions table displaying Date Applied in UTC instead of local time
2.254.12.253.12.250.41#1462997
Bug fix — something was broken and now works
Fixed a rare issue with CABs linked to teams
2.254.12.253.12.250.41#1462787
Removed, retired or restricted going forward
Roles tab has been removed from the New Licence/Subscription screen, now only be set on a Licence once it has been created, and not on a Subscription at any point
Breaking change
2.254.12.253.12.250.41#1462314
Bug fix — something was broken and now works
Fixed a display issue with ticket source runbook criteria
2.254.12.253.12.250.41#1462002
Bug fix — something was broken and now works
Fixed an issue with the side menu loading when using Halo Tabs
2.254.12.253.12.250.41#1451673
Improvement — an existing feature extended, adjusted or polished
Improved performance when searching agents
Performance
2.254.12.253.12.250.41#1451642
Bug fix — something was broken and now works
Fixed a minor grammar issue with "Down payment" translations
2.254.12.253.12.250.41#1451301
Bug fix — something was broken and now works
Fixed a display issue with conditions on asset workflow automations
2.254.12.253.12.250.41#1450595
Bug fix — something was broken and now works
Fixed an issue with the Category field on a Call
2.254.12.253.12.250.41#1449505
Bug fix — something was broken and now works
Fixed an error when searching for sites on the new ticket screen
2.254.12.253.12.250.41#1449382
Bug fix — something was broken and now works
Fixed an issue when the organisation name contains special characters
2.254.12.253.12.250.412.236.132#1445990
Bug fix — something was broken and now works
Fixed an issue with YourOrderNumber when sending invoices to Fortnox
2.254.12.253.12.250.41#1444831
Bug fix — something was broken and now works
Fixed an issue regarding product line totals on tickets
2.254.12.253.12.250.41#1444135
Bug fix — something was broken and now works
Fixed an issue with syncing EntraID users with 1000+ EntraID group memberships
2.254.12.253.12.250.41#1443776
Bug fix — something was broken and now works
Fixed a display issue with searching for articles when an FAQ list filter is applied
2.254.12.253.12.250.41#1442896
Bug fix — something was broken and now works
Fixed an issue with using grouped approval steps
2.254.12.253.12.250.41#1441523
Bug fix — something was broken and now works
A date field with a default value no longer replaces the value already set on a ticket when the same field appears on an action
2.254.12.253.12.250.41#1436723
Improvement — an existing feature extended, adjusted or polished
Appointments created via quick action will now receive the ticket user as a default attendee
2.254.12.253.12.250.41#1436621
New feature — a capability that did not exist before
Added lastApplianceCheckinTime as an importable field from N-Central
2.254.12.253.12.250.41#1436520
Bug fix — something was broken and now works
Fixed an issue regarding downpayment invoices from sales orders
2.254.12.253.12.250.41#1435202
Improvement — an existing feature extended, adjusted or polished
Improved performance of 'Requires Ordering' Sales Order list
Performance
2.254.12.253.12.250.41#1432510
Bug fix — something was broken and now works
Fixed an issue where an error could be thrown when creating a ticket which has had a multiselect field set by a rule in the UI
2.254.12.253.12.250.41#1429683
Bug fix — something was broken and now works
Fixed an issue with syncing bills when using the custom cost endpoint with Dynamics Business Central
2.254.12.253.12.250.41#1428649
Bug fix — something was broken and now works
Fixed a rare issue with ticket rule email matching
2.254.12.253.12.250.41#1416852
Bug fix — something was broken and now works
Fixed an issue with the event trigger "service status changed"
2.254.12.253.12.250.41#1416589
Bug fix — something was broken and now works
Fixed an issue with load balance and round robin accuracy
2.254.12.253.12.250.41#1403516
Bug fix — something was broken and now works
Fixed an issue with token URLs in the Workspace ONE integration
2.254.12.253.12.250.41#1403478
Bug fix — something was broken and now works
Fixed a UI issue with the Snow integration
2.254.12.253.12.250.41#1388934
Bug fix — something was broken and now works
Fixed an issue where email actions could send to customer connected APIs without being set to do so.
Security
2.254.12.253.12.250.412.236.131#1375515
Bug fix — something was broken and now works
Resolved an issue with duplicate appointments being created in Halo after a new appointment is pushed to exchange and the resulting webhooks being processed before the appointment is updated with the exchange ID
2.254.12.253.12.250.41#1367019
Improvement — an existing feature extended, adjusted or polished
The user selection for software subscriptions will now limit to users at the subscriptions client in the same way that software licences function
2.254.12.253.12.250.412.236.131#1359746
Bug fix — something was broken and now works
Fixed an issue where service edit runbook api actions could remove service requests from the target service.
2.254.12.253.12.250.412.236.131#1322705
Bug fix — something was broken and now works
Fixed an issue with syncing blank group description invoice lines to Xero
2.254.12.253.12.250.412.236.131#1263873
Bug fix — something was broken and now works
Fixed an issue with show ticket areas as tabs on top level details
2.254.12.253.12.250.41#1207862
Bug fix — something was broken and now works
Fixed issues with forwarding actions and with using the same attachment on multiple actions
2.254.12.253.12.250.41#1065422
Internal or maintenance work with no directly usable change
Reverted change affecting reply to addresses on mail campaigns
2.254.12.253.12.250.42#1493287
Bug fix — something was broken and now works
Fixed a bug when creating a credit note from a customer
2.254.12.253.12.250.42#1488701
Bug fix — something was broken and now works
Fixed an issue with starting an invoice approval process
2.254.12.253.1#1489897
Bug fix — something was broken and now works
Fixed an issue with multi-select SQL custom fields not clearing when the selected value is no longer returned
2.254.12.253.1#1488828
Bug fix — something was broken and now works
Fixed an issue with configuration change tracking roles
2.254.12.253.12.250.61#1488148
Bug fix — something was broken and now works
The report list on the self service portal now responds to the column filters
2.254.12.253.12.250.61#1487819
Improvement — an existing feature extended, adjusted or polished
It is now possible to edit the Date that an Item/Product was added to a Ticket
2.254.12.253.1#1486350
Bug fix — something was broken and now works
Fixed a small issue where $-variables included in 'Email list for payments added ot Invoices' were populating with outdated data
2.254.12.253.12.250.61#1486323
Bug fix — something was broken and now works
The Quote total variables will now work as expected in the body/subject of Quote emails
2.254.12.253.1#1484620
Bug fix — something was broken and now works
Fixed an occasional issue when opening a new Halo tab
2.254.12.253.1#1484325
Improvement — an existing feature extended, adjusted or polished
It is now possible to choose a favicon per organisation to be used on the self service portal and the loading wheel will now match the portal colour chosen
2.254.12.253.1#1483601
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.254.12.253.1#1482544
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Improvements to the dynamic custom field SQL script test function
2.254.12.253.1#1481912
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Sales Order configuration so that percentage invoiced is calculated from total value of order and not percentage of each line
Needs configuration
2.254.12.253.1#1481411
Improvement — an existing feature extended, adjusted or polished
The API will no longer ask for confirmation to update recurring invoice lines when updating Item prices and will instead not update the recurring invoice lines
Breaking change
2.254.12.253.1#1480940
New feature — a capability that did not exist before
Added the ability to specify how long to retain notification logs
Needs configuration
2.254.12.253.1#1479590
Bug fix — something was broken and now works
Resolved an issue with Group lines created during Sales Order to Recurring Invoice processing appearing with pro-rata lines
2.254.12.253.1#1478981
New feature — a capability that did not exist before
Added DeviceApplications Index
2.254.12.253.1#1478440
Improvement — an existing feature extended, adjusted or polished
Added an additional option to the reporting function so that the date/time fields used as part of filters for the report can be adjusted be either the browser timezone or the global system timezone
2.254.12.253.1#1478239
Bug fix — something was broken and now works
Resolved an issue with adding items to quotes/invoices failing to automatically add to the group line that was just created
2.254.12.253.1#1478238
Improvement — an existing feature extended, adjusted or polished
Removing a role from an agent (or an agent from a role) now warns you when the change results in any agent's complete loss of assignable access to a team; their tickets in that team are handled the same way as when a team is removed directly
Breaking change
2.254.12.253.12.250.61#1474777
Improvement — an existing feature extended, adjusted or polished
Minor UI improvement to viewing the configuration of fields in a Custom Table
2.254.12.253.1#1463407
Improvement — an existing feature extended, adjusted or polished
Added a new general Ticket setting to disable colour formatting on block quotes
Needs configuration
2.254.12.253.1#1462003
Improvement — an existing feature extended, adjusted or polished
The google calendar integration will now follow the configuration per agent to decide if the appointments will be imported for that agent to keep this in line with other calendar integrations and also allow calendars to be imported when explicit access is not given
2.254.12.253.1#1449474
Improvement — an existing feature extended, adjusted or polished2.254.12.253.1#1448608
Bug fix — something was broken and now works
Fixed an issue where automatic appointment would create an appointment unrelated to the ticket
2.254.12.253.12.250.61#1447585
Bug fix — something was broken and now works
Fixed an issue with recurring invoice (RI) automatic price increases not applying when set at the root RI level
2.254.12.253.12.250.61#1440877
Improvement — an existing feature extended, adjusted or polished2.254.12.253.1#1437290
Improvement — an existing feature extended, adjusted or polished
Added an asset account code field for item groups when using the MYOB integration
2.254.12.253.1#1436959
New feature — a capability that did not exist before2.254.12.253.1#1431470
Improvement — an existing feature extended, adjusted or polished
Added device criticality to query builder
2.254.12.253.1#1431448
Improvement — an existing feature extended, adjusted or polished
Minor accessibility improvements on the End-User Portal
2.254.12.253.1#1430927
Improvement — an existing feature extended, adjusted or polished
Added a Ticket Type default option for the Impact and Urgency fields
Needs configuration
2.254.12.253.1#1428783
Bug fix — something was broken and now works
Resolved an issue with duplicate pop-up (toast) messages showing
2.254.12.253.1#1421812
Bug fix — something was broken and now works
Resolved an issue with the detail from the "Add Action to New Ticket" failing to be copied across
2.254.12.253.1#1421790
Bug fix — something was broken and now works
Resolved an issue with expanding actions on a ticket requiring 3 clicks to expand instead of 1
2.254.12.253.1#1418425
Bug fix — something was broken and now works
Fixed an issue with saving changes when clicking between rich text field editors.
2.254.12.253.1#1415796
New feature — a capability that did not exist before2.254.12.253.1#1385260
Improvement — an existing feature extended, adjusted or polished
When configuring "Publish" actions for Knowledge Base draft tickets, you can now set which agent the publish should be attributed to
2.254.12.253.1#1383013
Bug fix — something was broken and now works
Fixed an issue where EntraID site mappings could process out of sequence if there are database availability issues during the sync.
2.254.12.253.1#1380152
New feature — a capability that did not exist before
You can now add Translations to article drafts
2.254.12.253.1#1373414
Bug fix — something was broken and now works
Fixed an issue with adding an attachment to tickets via the print key shortcut
2.254.12.253.1#1371824
Improvement — an existing feature extended, adjusted or polished
Various improvements to the Language functionality on the End-User Portal
2.254.12.253.1#1367244
Improvement — an existing feature extended, adjusted or polished2.254.12.253.1#1365335
New feature — a capability that did not exist before2.254.12.253.1#1364348
Improvement — an existing feature extended, adjusted or polished2.254.12.253.1#1352090
Improvement — an existing feature extended, adjusted or polished
Expanded the range of User and Ticket $ variables available for use in Chat
2.254.12.253.1#1325426
Improvement — an existing feature extended, adjusted or polished2.254.12.253.1#1286050
Bug fix — something was broken and now works
Fixed an issue with setting the service level agreement on tickets created via the LogicMonitor integration
2.254.12.253.1#1270128
New feature — a capability that did not exist before2.254.12.253.1#1251116
Improvement — an existing feature extended, adjusted or polished
You can now make Report Guides visible on the End-User portal
Needs configuration
2.254.12.253.1#1188376
Improvement — an existing feature extended, adjusted or polished
Added extra information for incoming webhooks
2.254.12.253.1#1143932
Improvement — an existing feature extended, adjusted or polished
Accessibility improvements on the self service portal
2.254.12.253.12.250.61#1125115
New feature — a capability that did not exist before
Added criteria Groups for runbook condition steps
2.254.12.253.1#983628
Improvement — an existing feature extended, adjusted or polished
You can now set a name and icon image that override the chat's defaults when it connects to a live chat agent.
2.254.12.253.1#982144
Bug fix — something was broken and now works
Resolved an issue with the import holidays function failing to work correctly for some timezones
2.254.12.253.1#721271
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.254.12.253.1#513833
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added drag and drop support for email fields in the Address Book and the Action forms when intellisense is enabled
2.254.12.253.1#296762