Version 2.250 — Halo Release Notes

Improvement — an existing feature extended, adjusted or polished
2.250.1#1415359

New feature — a capability that did not exist before
Needs configuration
2.250.1#1362042

New feature — a capability that did not exist before
Needs configuration
2.250.1#980071

New feature — a capability that did not exist before
2.250.1#316979

Reverted a fix for retrieving action outcomes that inadvertently blocked access to outcomes in some scenarios

2.250.32.236.103#1444465

Improved performance when retrieving Customer restricted KB Articles

Performance

2.251.12.250.212.236.112#1449442

Failing to retrieve a user's groups during an Entra sync will now terminate the attempt to process the agent

2.251.12.250.222.236.113#1474584

Failing to retrieve a user's groups during an Entra sync will now terminate the attempt to process the user

2.251.12.250.212.236.113#1451780

Improved the loading time of the reporting suite for administrators on instances with large amounts of configuration data

Performance

2.251.12.250.222.236.115#1463122

Fixed an issue calling the task scheduler from the DB integrator for hosted customers

2.252.12.250.322.236.122#1479490

Fixed a rare issue with custom integrations using the DBLookupService

2.252.32.250.412.236.123#1481904

Fixed an issue with invoice Sales Order currency conversion rate inheritance

2.254.12.250.612.236.132#1479721

Minor visual change to the login screen

2.250.1#1440427

Compatability for version 34 of Sage (2026) has been added

2.250.1#1439604

Fixed the opening action of a ticket being included in the $-EMAILHISTORY{x} variable despite "hide from end-user" being enabled

2.250.1#1439577

Fixed an issue with custom error messages not applying for date Custom Fields

2.250.12.236.111#1439482

Fixed an issue with using the agent and customer signature $ variables in some actions

2.250.1#1439455

Fixed an issue with grouping the Role column within a User list

2.250.12.236.111#1439382

Fixed an issue with including custom fields in column profiles

2.250.1#1439367

Fixed an issue when cloning tickets that have attachment custom fields

2.250.1#1439360

Fixed an issue where users were not updated when added to a role

2.250.1#1438255

Fixed an issue with a duplicate setting field showing.

2.250.1#1438225

Fixed AI Abilities and Process Agents returning an error in runbooks

2.250.1#1438176

Minor UI change to the Runbook error modal screen on Assets

2.250.12.236.111#1438125

Allowed the default Column Profile (ID:1) to be used on the End-User Portal

2.250.1#1438073

Fixed an issue with DFV that was based on a Money field

2.250.12.236.111#1438059

Fixed a display issue with grouped approvals in ticket approval history

2.250.12.236.111#1438035

Fixed an issue removing the custom table lines when a linked entity is deleted

2.250.1#1438022

Added an audit record for sending of emails

2.250.1#1437945

Fixed an issue with using Export To CSV when the report applies filters from URL parameters

2.250.12.236.111#1437531

Fixed an issue with the invoices date picker shifting back one day

2.250.1#1437490

Fixed an issue where Tickets with only Agreements/Pre-Pay labour wouldn't display in Ready for Invoicing with "Show labour for Agreements/Pre-Pay in Ready For Invoicing" enabled

2.250.1#1437481

Fixed action emails failing to send when Organisation ticket type restrictions are in use

2.250.12.236.111#1437464

Added an Operations Agents button to the chat settings page

2.250.1#1437461

Fixed an issue creating the Manifest for the Microsoft Teams

2.250.1#1437443

Customer Types can now be used in Ticket Filters/Lists

2.250.1#1437342

Minor improvement when handling cache rebuild failures

2.250.1#1437337

Fixed an issue with clearing field values when they are hidden on the new ticket screen

2.250.12.236.111#1437319

Fixed an issue where Recurring Invoices wouldn't set Xero status on generated Invoices

2.250.1#1437289

Fixed an issue with the integration batch size setting.

2.250.1#1437249

Bug fix — something was broken and now works
2.250.12.236.111#1437181

Fixed a minor issue with dynamic list asset fields that used $-SEARCHSQL

2.250.12.236.111#1437130

Fixed an issue with importing from N-Able N-Central via the integrator using the REST API

2.250.1#1436805

Resolved an error with the Next Activity Date showing incorrectly when using the option on appointments to create using a schedulers account

2.250.12.236.111#1436781

Resolved an issue with Recurring Invoices failing to create if they are not created in a short period between the intended start time and midnight UTC

2.250.12.236.111#1436763

Fixed an issue with being able to edit the related CIs tab when permissions should prevent it

Security

2.250.12.236.111#1436680

Fixed an issue with inline images in the ServiceNow migration

2.250.1#1436648

Fixed an issue with creating canned text groups

2.250.12.236.111#1436611

Fixed an issue where adding Ingram Micro products could error

2.250.12.236.111#1436313

Added account and prospect ticket list filters

2.250.1#1435859

Fixed an issue with populating $-variables for Anonymous users

2.250.1#1435829

Fixed a rare issue where incoming emails could fail to process

2.250.12.236.111#1435751

Fixed an issue where the Entra last error would not clear correctly.

2.250.12.236.111#1435677

Resolved an issue with Site Address updates failing to be saved to the Change History correctly

2.250.1#1435602

Fixed an issue with adding Approval Users from a Client on the Agent app

2.250.1#1435526

Resolved an issue with Holiday times showing in configuration as UTC instead of local timezone

2.250.1#1435495

Fixed an issue with defaulting the timezone on the start and end date fields

2.250.12.236.111#1435435

Fixed an issue with Okta filters not applying correctly

2.250.12.236.111#1434868

Fixed an issue with Entra ID team mappings when the team name is updated

2.250.12.236.111#1434745

Added autocomplete html properties to the authorisation server forms.

2.250.12.236.111#1434712

Removed functionality that populated the AI Suggested Resolution field with the closure note of the closest matching ticket

Breaking change

2.250.1#1434683

Fixed an issue with attachment access when deleting attachments from cloned tickets

Security

2.250.1#1434679

Fixed an issue with the Jira Service Management integration returning the incorrect response code

2.250.1#1434649

Fixed a minor language pack issue

2.250.1#1434584

Fixed an issue with search when using certain common words

2.250.1#1434531

Fixed an issue where the name of the source instance would not show

2.250.1#1434416

Fixed an issue with workflow rules not importing correctly via config tracking

2.250.1#1433847

Fixed an issue with creating SCOM email rules

2.250.12.236.111#1433277

Fixed a rare issue with re-assigning tickets to teams in other time zones

2.250.12.236.111#1433251

Fixed an issue with clearing the "Asset custom field filter" field on Asset Types

2.250.12.236.111#1432775

Fixed a display issue with attachment custom fields

2.250.12.236.111#1432706

Fixed issue with dynamic SQL fields on Ticket list criteria, so they now query live values from the database instead of relying on the lookup cache

2.250.12.236.111#1432660

Fixed an issue with the authentication window not closing when logging in via the Teams portal app.

2.250.12.236.111#1432606

Fixed a minor display issue with runbook variables

2.250.12.236.111#1432414

Fixed an issue with matching rules based on the status after an end-user updated

2.250.1#1432395

Fixed a rare issue where scheduled automations could be run twice

2.250.1#1432057

Fixed an issue where the side menu wouldn't display when opening a Ticket from the "To" / "From" link

2.250.1#1431987

Updated the guide link for the Agent details page

2.250.12.236.111#1431868

Fixed an issue where the email list for new Tickets wouldn't populate with the End-User's email address

2.250.1#1431842

Removed an unsupported option from the the Runbook trigger list

2.250.1#1431810

Allowed more export options on reports that were clicked through from a dashboard

2.250.12.236.111#1431711

Updated Halo Email Guide link

2.250.1#1431474

Fixed an issue with setting the CC field on scheduled tickets and templates

2.250.1#1431457

Fixed an issue with making user addresses inactive

2.250.12.236.111#1431456

Fixed a UI issue when searching Services

2.250.12.236.111#1431325

Fixed an issue with retrieving KB articles in certain configuration areas

2.250.12.236.111#1431041

Fixed an issue with using the supplier field in dynamic field value visibility

2.250.12.236.111#1430876

Fixed an issue with the custom help menu visibility

2.250.1#1430633

Fixed an issue where empty fields were being excluded from the "does not include" filter on Ticket Lists

2.250.12.236.111#1430482

New feature — a capability that did not exist before
2.250.1#1430230

Fixed a time zone issue with the scheduler

2.250.1#1430135

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.12.236.111#1429907

Fixed an issue where not all rich text toolbar options were available when editing KB article translations

2.250.1#1429870

Improvement — an existing feature extended, adjusted or polished
2.250.1#1429829

Fixed an issue with filtering by project on the ready for invoicing screen

2.250.1#1428773

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1428427

Fixed an issue with Google reCAPTCHA on embedded forms

2.250.1#1427727

Fixed an issue with the column profile used for tickets within a top level

2.250.12.236.111#1425864

Minor UI improvement to the Article Preview screen when combined entity searching is enabled

2.250.12.236.111#1423959

New feature — a capability that did not exist before
Needs configuration
2.250.1#1423697

New feature — a capability that did not exist before
Needs configuration
2.250.1#1422239

Fixed an issue with role ticket type permissions duplicating when syncing between instances

2.250.12.236.111#1420231

New feature — a capability that did not exist before
2.250.1#1419727

New feature — a capability that did not exist before
2.250.1#1418717

New feature — a capability that did not exist before
2.250.1#1418699

Improvement — an existing feature extended, adjusted or polished
2.250.1#1418426

Resolved an issue with being unable to invoice sales orders that have downpayments when the configuration is enabled to only invoice consigned quantites on sales orders

2.250.12.236.111#1418024

The Snow Atlas Integration now supports custom field mappings and site rules

2.250.1#1415446

Increased the timeout limit for AI Abilities from 1 minute to 2.5 minutes when triggered from runbooks

Performance

2.250.12.236.111#1414322

Improvement — an existing feature extended, adjusted or polished
Performance
2.250.1#1403065

New feature — a capability that did not exist before
2.250.1#1390326

New feature — a capability that did not exist before
Needs configuration
2.250.1#1388838

Fixed a minor UX issue with configuring custom top 5 articles

2.250.1#1386929

New feature — a capability that did not exist before
Needs configuration
2.250.1#1386763

New feature — a capability that did not exist before
2.250.1#1385178

$-LINKTOUSERACTION{X} can now be used by the Agent and Chatbot to generate action links inside chat interactions

2.250.1#1382897

Added the ability to reassign CAB memberships when deleting an Agent

2.250.1#1378351

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1369877

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1369235

Improvement — an existing feature extended, adjusted or polished
2.250.1#1356802

Improvement — an existing feature extended, adjusted or polished
2.250.1#1355229

Improvement — an existing feature extended, adjusted or polished
2.250.12.236.111#1336824

Resolved an issue with continous meters showing the last period final reading after invoicing when there is only one reading

2.250.12.236.111#1335263

Fixed issue where tree view ticket lists would unexpectedly change when a ticket subview is updated

2.250.12.236.111#1286157

Fixed an issue with reverting back to default quote markup after a markup change

2.250.1#1265620

Improvement — an existing feature extended, adjusted or polished
2.250.1#1251904

Improvement — an existing feature extended, adjusted or polished
2.250.1#1251629

Added a new setting to allow the manual setting of Purchase Order Number in Business Central

Needs configuration

2.250.1#1239799

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1239656

Improvement — an existing feature extended, adjusted or polished
2.250.1#1223801

New feature — a capability that did not exist before
2.250.1#1210921

New feature — a capability that did not exist before
2.250.1#1210432

Added a Users general setting to enable email domain matching to sites for manually created users

Needs configuration

2.250.1#1197956

Added a setting that enables you to match tickets to users based on the email's Reply-To address instead of the From address

Needs configuration

2.250.1#1188865

Added search bar to the Assets tab on Customers

2.250.1#1186465

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1145703

Added the option to not allow AI surveys to create negative feedback tickets

Needs configuration

2.250.1#1144001

Improvement — an existing feature extended, adjusted or polished
2.250.1#1143333

Added a recurring invoice line area in invoicing where you can bulk edit recurring invoice lines

2.250.1#1109662

Added the ability to set an Email Preview override at Action level

2.250.1#1106716

When linking a call to an existing ticket, the third-party ID will be set against the ticket

2.250.1#1064667

Default 'is billable' setting per expense type

Needs configuration

2.250.1#1047748

New feature — a capability that did not exist before
2.250.1#1044947

New feature — a capability that did not exist before
2.250.1#1043200

Added the ability to restrict the KB Search chat action by FAQ Lists

Needs configuration

2.250.1#1039940

New feature — a capability that did not exist before
2.250.1#1029937

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1028743

Improvement — an existing feature extended, adjusted or polished
2.250.1#1028284

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1010512

Improvement — an existing feature extended, adjusted or polished
2.250.1#1009701

Fixed client level invoice class not being used in some cases

2.250.12.236.111#954422

Resolved an issue with being unable to choose Users from different Clients on the Ticket Details pane when the current Site is the default/fallback Site

2.250.1#793274

Added a new Follower notification type, along with Follower Added and Follower Removed events

2.250.1#752092

New feature — a capability that did not exist before
2.250.1#549739

New feature — a capability that did not exist before
2.250.1#519405

Fixed an error which could be thrown when fetching quotations

2.250.2#1443155

Fixed minor visual issue with to-do lists on the portal

2.250.2#1442596

Fixed a minor UI issue with asset lookups

2.250.2#1442541

Fixed an issue with comanaged checks rarely causing errors when updating agent permissions

2.250.2#1442422

Fixed an issue where Distributor Invoice imports would display an error regardless of importing correctly

2.250.2#1441795

Fixed an issue with the new logo on the new tab screen

2.250.2#1441596

Fixed an issue with workflows and runbook actions not saving

2.250.2#1441489

Fixed a minor issue when loading prospect details

2.250.2#1441453

Minor visual improvement to the loading screen after logging in

2.250.2#1440542

Fixed an issue with resizing and moving events on the sidemenu timesheet favouring scroll up in some cases

2.250.2#1427430

Fixed an issue with recalculating Actions

2.250.3#1446361

Resolved an issue with continous meters showing the last period final reading after invoicing when there is only one reading

2.250.32.236.111#1446324

Resolved an issue with an error shown when adding Ticket Rule criteria that uses the Customer Type field

2.250.3#1445835

Fixed several issues with recurring invoice lines updates

2.250.3#1445520

Issues with form-data bodies in integration methods

2.250.32.236.111#1444485

Added a warning when group filters return more than the maximum number of Tickets

2.250.32.236.111#1444327

Further branding modifications

2.250.3#1443658

Fixed an issue with loading the new ticket screen

2.250.32.236.111#1443614

Update Crayon Language Pack

2.250.3#1443237

Fixed a 500 error that could occur in runbooks when using the Create User API action

2.250.32.236.111#1443209

Fixed an issue deleting chats

2.250.4#1448245

Language pack correction

2.250.4#1448209

Fixed issues with carousel and service status widgets

2.250.4#1447440

Fixed an issue with client prepay not updating in some cases alongside bulk update issues

2.250.4#1447431

Language pack fix

2.250.5#1448625

Fixed minor issues with asset workflows

2.250.5#1445430

Improved PDF generation performance when sending Quotation notification emails

Performance

2.250.52.236.111#1441575

Language pack updates

2.250.6#1449709

Fixed an issue uploading attachments via email

2.251.12.250.7#1450751

Added Product as a dynamic field visibility condition

Needs configuration

2.251.12.250.8#1451348

Fixed an issue loading tickets with Teams Chats

2.251.12.250.11#1449027

The sequence can now be overridden on Invoice/Recurring Invoice group lines

2.251.12.250.11#1448654

Fixed a rare issue where optional service icons could duplicate

2.251.12.250.11#1448530

Fixed an issue with adding global runbook variables

2.251.12.250.11#1448474

The ID of a Custom Table's linked Custom Field will now show on the configuration page if the Custom Table is not linked to an entity

2.251.12.250.11#1448433

Resolved an issue with editing the Item Account links used as part of the Quickbooks Online integration

2.251.12.250.112.236.121#1448430

Fixed a display issue with Multi-select Columns

2.251.12.250.11#1448314

Fixed an issue with using the agent and customer signature $ variables in some actions

2.251.12.250.112.236.121#1448150

Fixed a rare issue with loading Custom Fields of type Table

2.251.12.250.112.236.121#1448047

Fixed an issue with a Linked Service's Access Control

2.251.12.250.11#1447892

Fixed an issue with creating a new folder in document management

2.251.12.250.11#1447890

Fixed an issue with 'Start an approval process' automations not moving the workflow step

2.251.12.250.112.236.121#1447772

Fixed an issue with the Child Tickets column on the Query Builder

2.251.12.250.112.236.121#1447424

Fixed an issue with showing rich text fields when booking a resource

2.251.12.250.11#1447374

Resolved an issue with response SLA showing before the date/time the ticket was created when using Team level timezones and resetting response after user updates

2.251.12.250.112.236.121#1447000

Fixed an issue with using Custom Fields in a Supplier Column Profile

2.251.12.250.112.236.121#1446938

Fixed Asset dependency error when creating a new Ticket on the End-User Portal

2.251.12.250.112.236.121#1446903

Fixed an issue with asset searching via barcode scanning

2.251.12.250.11#1446821

Fixed an issue with Ticket Statuses not being excluded from Load Balance calculations when set to do so

2.251.12.250.112.236.121#1446777

Fixed the Details field not maintaining its width on a Custom Tab

2.251.12.250.112.236.121#1446542

Fixed a DNS resolution error when attempting to connect to the DBLookupService

2.251.12.250.112.236.121#1446288

Fixed a UI issue when viewing assets that have linked users

2.251.12.250.112.236.121#1446165

Fixed an issue with handling SQL errors from a Runbook SQL Action

2.251.12.250.112.236.121#1446128

When invoicing for a percentage of a sales order line, the resulting invoice line will correctly show the same percentage applied to the cost property

2.251.12.250.11#1445553

Fixed an issue with deleting Custom Fields

2.251.12.250.11#1444856

Fixed some issues with Asset Type Rule Mappings

2.251.12.250.112.236.121#1444780

Fixed an issue with changing the status of assets

2.251.12.250.112.236.122#1444718

Added the option to prevent automations from using actions on tickets which are not allowed at workflow step level

Needs configuration

2.251.12.250.11#1444621

Fixed an issue where inactive group lines would still show in the group dropdown on recurring invoices

2.251.12.250.11#1444476

Fixed an issue where non-admins were unable to create or update change windows

2.251.12.250.112.236.121#1444365

Resolved an issue with Hubspot line items from Deals failing to match to an existing Halo Item when the line item does not have a product ID property in Hubspot

2.251.12.250.112.236.121#1444358

Fixed the report query builder generating invalid syntax when using the following fields: Pay as you go Time Logged, Contract Time Logged, Pre-pay Time Logged, Billable Total, and Pre-pay Total

2.251.12.250.112.236.121#1443833

Fixed an issue where the new user phone number mandatory check would apply to existing users

2.251.12.250.112.236.121#1443777

Fixed an issue where the QBO default tax code would not apply to new customers

2.251.12.250.11#1443766

Fixed a rare issue with selecting a service on new tickets.

2.251.12.250.11#1443590

Resolved an issue with Co-managed agents incorrectly inheriting user permissions from linked users by matching on the email address

2.251.12.250.112.236.121#1443400

Contract reference has been removed from the ticket subject for automated tickets as it can be added using the variable $ CONTRACTREF

Breaking change

2.251.12.250.112.236.121#1443256

Fixed an issue where item dimension values from Dynamics Business Central would not show

2.251.12.250.11#1443229

Fixed an issue with incorrectly applying ticket templates on a child ticket created by an action

2.251.12.250.11#1443109

Fixed an issue with the Items Issued field when creating new Tickets through the End-User Portal

2.251.12.250.112.236.121#1442507

Fixed an issue with forecasting on tickets

2.251.12.250.112.236.121#1442203

Fixed FAQ list saving for article draft automations

2.251.12.250.11#1441841

Fixed a minor UI issue with the Chat Bot

2.251.12.250.112.236.121#1441533

Resolved an issue with the incorrect stock movement records being added when selecting existing Assets as part of process purchase orders that are delivered directly to the user

2.251.12.250.11#1441379

Fixed an issue with updating the Description and Resolution fields on KB Articles

2.251.12.250.112.236.121#1441378

Resolved an issue with Projects failing to show in the review lists when using the new setting that allows billing of opportunites/sales

2.251.12.250.112.236.121#1441102

Fixed an issue saving encrypted custom field values

2.251.12.250.11#1440769

Fixed an issue where 'Select everything' would only select the current page on Ready For Purchasing

2.251.12.250.11#1440746

Resolved an issue with CSS failing to be used on PDF Cover Pages when using the Screen Type option "Print"

2.251.12.250.112.236.121#1440682

The full Client/Site names will be shown in selection fields instead of cutting off when the length exceeds the size of the field

2.251.12.250.112.236.121#1440491

Updated the guide link for Intune App Protection to the new version of the guide

2.251.12.250.11#1440417

Fixed an issue with recurring pre-pay dates

2.251.12.250.11#1440347

Resolved an issue with Opportunity User changes failing to change to associated Quotations

2.251.12.250.112.236.121#1440318

Fixed an issue with loading the release notes

2.251.12.250.11#1439882

Fixed an issue where $-SUPPLIER_NAME would not populate

2.251.12.250.11#1439450

Added additional error logging for Azure Sentinel webhooks

2.251.12.250.11#1439216

Fixed an issue where workflow automation criteria were sometimes not evaluated

2.251.12.250.112.236.121#1438291

Fix pro rata duplication issue

2.251.12.250.112.236.121#1438126

Fixed an issue with sending credit notes when connected to Xero

2.251.12.250.11#1437007

Allowed the Federated Credentials authentication option for Mailboxes

Needs configuration

2.251.12.250.11#1436338

Fixed issue with Article Draft attachments being deleted from S3

2.251.12.250.112.236.121#1436334

Added auditing to chat deletion

2.251.12.250.11#1434485

Fixed an issue where Estimated Forecast could display incorrectly

2.251.12.250.11#1431539

Fixed an issue where Attachment names wouldn't automatically be added as tags for new Tickets

2.251.12.250.112.236.121#1430571

Bug fix — something was broken and now works
2.251.12.250.11#1430434

Fixed an issue where milestones would not apply on scheduled and automated tickets

2.251.12.250.11#1429517

Fixed an issue where a pre-pay contracts status would not change after the end date

2.251.12.250.11#1427744

Fixed an issue where Top Level could not be filtered by name using the column header

2.251.12.250.11#1385847

Fixed an issue where users were not added to assets when imported with Addigy

2.251.12.250.112.236.121#1382315

Updated the MCP server to support the 2026-07-28 specification

2.251.12.250.11#1381216

Text background colour is now an option on KB Article rich fields

Needs configuration

2.251.12.250.11#1376397

Fixed an issue with the order being ignored in the Gantt view

2.251.12.250.112.236.121#1360379

Fixed an issue where payments may not sync from MYOB.

2.251.12.250.112.236.121#1358301

Fixed an issue with trying to set an Attachment Note when using S3 Attachments

2.251.12.250.112.236.121#1356950

Fixed an issue where Projects wouldn't display in Awaiting Review when enabling "Allow time on Sales Opportunities to be Invoiced"

2.251.12.250.11#1284550

Fixed an issue where some grouped ticket list headers were not displaying the correct ticket count

2.251.12.250.112.236.121#1241526

Resolved an issue with automatic invoice generation failing to show the correct tax total in some cases on the invoice pdf when it is sent before AST is applied

2.251.12.250.112.236.121#1223366

Removed a redundant setting in configuration

2.251.12.250.11#1113760

Moved bulk appointment completion to a background task

2.251.12.250.11#1024598

Fixed an issue where you could not unlink related tickets

2.251.12.250.11#975052

Fixed an issue where the Appointment Type field would not follow the ticket type restrictions

2.251.12.250.11#801209

Fixed an issue with long sleep/delay steps in runbooks and campaigns

2.251.12.250.12#1451391

Fixed an issue with the built-in OpenAI connection during agent-facing chats

2.251.12.250.122.236.121#1448241

Fixed an issue where the ArrowSphere Integration last sync date wouldn't display

2.251.12.250.21#1462406

Child templates can now be selected when configuring actions

2.251.12.250.21#1462292

Fixed a rare issue where service restrictions would be missing some data

2.251.12.250.21#1462266

Fixed an issue with retrieving Action configuration for non-admins

2.251.12.250.21#1462177

Added User Role and site as chat flow criteria

2.251.12.250.21#1462123

Fixed an incorrect label for payments

2.251.12.250.21#1451701

Fixed an issue enabling the editing of configuration from the banner

2.251.12.250.21#1451700

Fixed an issue where long description would show on the project setup wizard

2.251.12.250.21#1451495

Fixed an issue with leaving feedback on KB articles from the problem/resolution finder on the portal

2.251.12.250.21#1451436

Tickets created from ServiceNow can now match users on the caller_email value

2.251.12.250.21#1451334

Fixed rare issues when adding Attachments to Actions

2.251.12.250.21#1451225

Fixed an issue with the breadcrumb trail for Ingram Micro Reseller

2.251.12.250.21#1450932

Fixed an issue where Site wouldn't be set for Pro-Rata invoices

2.251.12.250.21#1450727

Fixed a minor UI issue on Ticket Types

2.251.12.250.21#1450551

Fixed some minor spelling errors

2.251.12.250.21#1450520

Fixed an issue with the Asset Group module showing incorrectly within the My Config area

2.251.12.250.21#1450352

Fixed some minor display issues with the Maintenance window display of schedules

2.251.12.250.21#1450328

Fixed an issue with permissions to access knowledge base articles

2.251.12.250.21#1449921

Fixed an issue with having multiple users linked to an agent account

2.251.12.250.21#1449919

Fixed an issue where recurring invoices could be marked as paid

2.251.12.250.21#1449753

Fixed an issue with Asset type rule matching for asset integrations

2.251.12.250.21#1449716

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.251.12.250.21#1449654

Fixed an issue where DattoRMM didn't enable the Halo Integrator correctly

2.251.12.250.21#1449588

Fixed an issue with DB lookups allowing multiple results

2.251.12.250.21#1449568

Internal or maintenance work with no directly usable change
Breaking change
2.251.12.250.21#1449567

Fixed several issues with Sage Intacct fields not always updating the first time

2.251.12.250.21#1448703

Fixed an issue where assets would not automatically relate to a contract

2.251.12.250.21#1448624

Fixed an issue with QuoteItemTemplate record insertion on revising or cloning quotes

2.251.12.250.21#1448186

Fixed a rare issue with the followers icon duplicating

2.251.12.250.21#1447561

Fixed a minor issue with SSO configuration

2.251.12.250.21#1447268

Fixed an issue with the defaulting of bundle options for invoices

2.251.12.250.21#1446850

Notification triggers with interval input now only accept a value less than or equal to 10,000

Breaking changeNeeds configuration

2.251.12.250.21#1446582

Fixed an issue where change user/site would not re-evaluate rules

2.251.12.250.21#1446509

Fixed an issue where 'Created By' would be incorrect when raising credit notes

2.251.12.250.21#1445748

Fixed an issue with Teams being shown that cannot be assigned to in some cases

2.251.12.250.21#1445478

Fixed an issue with certain criteria in filter profiles

2.251.12.250.21#1444771

Fixed a UI issue with the high importance flag on Actions

2.251.12.250.21#1444712

Fixed an issue with editing quotation lines via the API

2.251.12.250.21#1444536

Fixed the Dicker Data integrator sync not reliably retrieving data

2.251.12.250.21#1444307

Fixed an issue with revoking sessions after idle timeout

Security

2.251.12.250.21#1444186

Fixed an issue with asset type tab layouts

2.251.12.250.21#1443728

Fixed an issue with resource booking for anonymous users

2.251.12.250.21#1442934

Added "Asset Tag" as an option for "Asset Matching Field" in Lansweeper

Needs configuration

2.251.12.250.21#1442336

Fixed an issue with Dynamics Business Central where Group level Templates did not apply to Products

2.251.12.250.21#1442296

Added a distributor invoice tab against licences to see

2.251.12.250.21#1442232

Fixed an issue where search result text could appear misaligned on the first line

2.251.12.250.21#1441710

Fixed a minor issue with adding new event triggers to runbooks

2.251.12.250.21#1441482

Fixed an issue with approver emails occasionally not sending when at a CAB approval step

2.251.12.250.21#1441478

Fixed an issue with processing Addigy alerts

2.251.12.250.21#1440742

Improved the performance of the query to load a user's assets

Performance

2.251.12.250.212.236.122#1439348

Fixed an issue where using the API to send an action would not respond to the ticket

2.251.12.250.21#1436573

Service catalog entries in the self service portal now order by display name if applicable

2.251.12.250.21#1435962

Fixed an issue with listing the tickets for a service linked to an asset

2.251.12.250.21#1435767

Fixed an issue with adding rules to approval process steps

2.251.12.250.21#1435107

Added a new option to advanced ticket type access to restrict role access to only the users client

Needs configuration

2.251.12.250.21#1434247

Fixed a formatting issue when using call scripts and linking to an existing ticket

2.251.12.250.21#1432583

Fixed an issue with QuickBooks Online multi-tenanted items not acquiring the correct item codes on quotes in some cases

2.251.12.250.21#1432564

Fixed an issue with merging tickets triggering actions to sycn to 3rd parties again

2.251.12.250.21#1432562

Fixed an issue where the create child ticket sidebar rendered at a narrow width when user details were hidden on the ticket

2.251.12.250.21#1432524

Fixed an issue with batch updating dynamic multi-selects on assets

2.251.12.250.21#1431954

Fixed an issue with client name not being returned for expenses

2.251.12.250.21#1430822

Added Time Zone and Address fields for Site SFTP CSV imports

2.251.12.250.21#1429660

Fixed an issue with Sage Intacct syncing on Sales Orders causing custom fields to not save or sync in some cases

2.251.12.250.21#1424918

Fixed an issue with some invoices not showing up properly when allocating credit notes to invoices in some cases

2.251.12.250.21#1420712

Fixed an issue with clearing the reporting period field on widgets

2.251.12.250.21#1415354

Fixed agent-only fields sometimes not appearing on ticket details when inside a field group

2.251.12.250.21#1403655

Improved Alert logging for the N-able Orion Integration

2.251.12.250.21#1402419

Fixed an issue with asset creation

2.251.12.250.21#1390020

Fixed an issue with an erroneous daily task tax exception being logged for the QuickBooks Online integration

2.251.12.250.21#1386859

Fixed an issue where LogicMonitor custom fields wouldn't import via the Integrator

2.251.12.250.21#1382018

Fixed an issue with the preferential allocation of devices to sites for the Jamf device import.

2.251.12.250.212.236.121#1380965

Improved auditing for custom tables

2.251.12.250.21#1210965

Fixed fields sometimes not showing when using actions due to role restrictions being applied incorrectly

2.251.12.250.21#1122037

Fixed an issue with the upgrader in earlier builds of 2.250

2.251.12.250.22#1475957

Fixed an issue with a beta database transactions feature

2.251.12.250.22#1441524

Fixed an issue with unborn project children failing to create in rare cases

2.252.12.250.31#1478515

Fixed an issue with opening a searched article in a new tab

2.252.12.250.31#1478433

Fixed an issue with the contract reference showing on the invoice list in the Self Service Portal

2.252.12.250.31#1478277

Added additional internal tracing for Prepay recalculation

2.252.12.250.31#1478147

Fixed a typo within a language pack

2.252.12.250.31#1478089

Fixed an issue with the downstream relationship total not showing on the top asset in the diagram

2.252.12.250.31#1477658

Fixed a minor issue when cloning Asset Types

2.252.12.250.31#1477605

Fixed an issue with initially using ticket filter groups

2.252.12.250.31#1477511

Fixed an issue with replying to user actions

2.252.12.250.31#1477489

Fixed an issue with the button to edit events for forecasts

2.252.12.250.31#1477486

Fixed a rare issue with right-clicking to download attachments on a ticket

2.252.12.250.31#1477473

Various minor language pack improvements

2.252.12.250.31#1477457

Fixed an issue with filter profiles changing unexpectedly when viewing a ticket

2.252.12.250.31#1477425

Fixed an issue with importing users via Microsoft Entra ID

2.252.12.250.31#1477301

Fixed a minor UI issue with Child Ticket Creation Rules

2.252.12.250.31#1477116

Fixed an issue with Dashboard filters

2.252.12.250.31#1477087

Fixed an issue with user matching on new tickets using a phone number

2.252.12.250.31#1477054

Fixed an issue with the New Clustering Run button in the AI configuration

2.252.12.250.31#1476977

Fixed an issue with optional services failing to create when they use criteria

2.252.12.250.31#1476952

Fixed an issue with loading dashboard widgets with custom refresh rates

2.252.12.250.31#1476384

Fixed an issue with clearing cache

2.252.12.250.31#1476358

Fixed an issue retrieving Services on the Service Status page on the End-User Portal

2.252.12.250.31#1476301

Fixed an issue with edit permissions not applying correctly to the related assets tab on tickets

2.252.12.250.312.236.131#1476248

Fixed an issue where the asset warranty fields would not show

2.252.12.250.31#1476190

Fixed an issue updating the default Service Statuses

2.252.12.250.31#1476041

Fixed an issue with article suggestions not updating when changing field values or using custom fields

2.252.12.250.31#1476026

SQL import OpenEdge ODBC driver support

2.252.12.250.31#1475963

Fixed an issue with notification conditions

2.252.12.250.31#1475806

Fixed an issue with inaccessible tickets showing to agents in AI matched tickets

Security

2.252.12.250.31#1475770

Fixed a language issue within the Change Management settings page

2.252.12.250.31#1474699

Fixed an issue where User Department filters could error when retrieving Tickets

2.252.12.250.312.236.131#1474658

Fixed a rare issue when saving an Asset

2.252.12.250.31#1474642

Fixed a minor UI issue with the Team field on Ticket Rule configuration

2.252.12.250.31#1474641

Resolved an issue with Twilio SMS updates failing to trigger "Ticket updated by user" events

2.252.12.250.31#1474490

Resolved an issue with the incorrect stock movement records being added when selecting existing Assets as part of process purchase orders that are delivered directly to the user

2.252.12.250.31#1474456

Fixed an issue with validating mandatory owning service fields on assets

2.252.12.250.312.236.131#1474428

Fixed a minor UI issue with the Assets table on KB articles

2.252.12.250.31#1474381

Improved logging for the Tanium integration

2.252.12.250.31#1474130

Fixed an issue where inactive agents could be included in an approval when the approval board takes its members from a linked team

2.252.12.250.31#1464072

Fixed an issue where ticket type permissions could fail to save on an agent role

2.252.12.250.312.236.131#1464023

Fixed an issue with using dynamic multi-select custom fields for field value visibility conditions

2.252.12.250.31#1463991

Fixed a minor UI issue with the Target Uptime Service field

2.252.12.250.31#1463979

Fixed an issue with translations on the Gantt chart

2.252.12.250.31#1463972

Fixed an issue loading tickets from a ticket area that is using 'My Lists'

2.252.12.250.31#1463644

Fixed an issue with the portal taking a while to load when embedded

Performance

2.252.12.250.31#1463572

Fixed an issue with Attachment Custom Field labels not rendering as bold

2.252.12.250.31#1463315

Fixed an issue with filtering invoices by site name

2.252.12.250.31#1463183

Fixed an issue where Quote Countersignatures wouldn't populated when storing attachments via Amazon S3

2.252.12.250.31#1462777

Fixed an issue with the Supplier password field

2.252.12.250.31#1462657

Fixed an issue where choosing 'No' on the do not track stock confirmation would not update the field

2.252.12.250.31#1462625

Fixed an issue with emails from a sales mailbox not updating projects

2.252.12.250.31#1462231

Fixed a typo in the API

2.252.12.250.31#1462095

Fixed a rare issue with retrieving KB Articles

2.252.12.250.31#1462058

Fixed an issue with SFTP import validation

2.252.12.250.31#1462044

Fixed an issue with loading SFTP imports

2.252.12.250.31#1462037

Fixed the positioning of search results in the self-service portal

2.252.12.250.31#1451674

Fixed the AI User Satisfaction Survey setting not appearing when the default Halo AI connection is in use

2.252.12.250.31#1451617

Fixed a rare issue where PO Updated events would not trigger as expected

2.252.12.250.31#1451431

Fixed an issue where certain types of products wouldn't appear in the Ingram Micro Reseller catalog

2.252.12.250.31#1451252

Fixed an issue where ticket types could appear more than once in an agent role's ticket type restrictions

2.252.12.250.31#1451187

Fixed a UI issue with Asset Column Profiles

2.252.12.250.31#1449780

Hid the deprecated "Assistants API" option on Virtual Agents and Operations Agents

Breaking change

2.252.12.250.31#1448373

Fixed an issue where single select fields would not follow their default sort

2.252.12.250.31#1448269

Fixed an issue with deleting Pax8 customer mappings

2.252.12.250.31#1447632

Fixed an issue where the USEROTHER variables may not populate in some cases

2.252.12.250.312.236.131#1447500

Fixed a "cannot read properties of undefined" error that could occur when the UI refreshes notifications

2.252.12.250.31#1446791

Custom fields now default to being agent-only and warn if content may be available anonymously.

SecurityNeeds configuration

2.252.12.250.312.236.131#1446291

Fixed issue with formatting on the User date of birth field

2.252.12.250.31#1442638

Fixed an issue where updating user roles could invalidate agent tokens.

2.252.12.250.312.236.131#1440504

Added a new setting to address an issue with Pro-Rata not being added with expiry or deleted licences

Needs configuration

2.252.12.250.31#1439716

Improved Microsoft CSP logging

2.252.12.250.31#1436256

Fixed issue with chatmessage property missing from a chat webhook payloads

2.252.12.250.31#1433425

Fixed an issue with allowed decimal places when receiving stock on Purchase Orders

2.252.12.250.31#1429619

Fixed an error when processing emails containing reference attachments

2.252.12.250.312.236.131#1425114

Improved performance of cloning tickets

Performance

2.252.12.250.31#1401950

Improved SentinelOne integration performance by fetching alerts and threats from the past 30 days instead of the past year.

Performance

2.252.12.250.31#1382947

Fixed an issue with dynamic field visibility for user custom fields

2.252.12.250.31#1374421

Fixed an issue where trying to submit multiple feedbacks when only one feedback is allowed would not show the error correctly.

2.252.12.250.31#1373421

Fixed a rare issue with using timezone input for date fields

2.252.12.250.31#1352129

Fixed issue with chat typing indicator not always showing

2.252.12.250.31#1322496

Fixed an issue where the related services field may not get set when using linked asset-services

2.252.12.250.31#1322398

Bug fix — something was broken and now works
2.252.12.250.31#1172951

Fixed an issue where live chat tickets could be created against the agent's user account instead of the actual chat end user

2.252.12.250.31#1117249

Fixed an issue with a kb drafts field failing to load in some cases

2.252.22.250.32#1479601

Fixed an issue where date validation was being applied to hidden fields

2.252.22.250.32#1417080

Fixed an issue with searching tickets for IP addresses

2.254.12.253.12.250.33#1477510

Fixed an error occuring on forecasting when entering too many characters

2.254.12.253.12.250.41#1489269

Fixed an issue with the details screen display mode not applying to assets

2.254.12.253.12.250.41#1489265

Fixed an issue with invoices not showing on the 'My approvals' area

2.254.12.253.12.250.41#1489170

Fixed an issue with the chatbot on the portal

2.252.182.250.41#1488724

Fixed an issue with searching terms that contain apostrophes

2.254.12.253.12.250.41#1488201

Fixed an issue with deleting asset and site fields

2.254.12.253.12.250.41#1487612

Fixed an issue with updating schedules in the schedule service

2.254.12.253.12.250.41#1487342

Resolved an issue caused by Appointments for an Agent failing to be deleted when deleting the Agent

2.254.12.253.12.250.412.236.131#1487223

A small fix was added so that you can now Ctrl+Select multiple Forecasts and delete them

2.254.12.253.12.250.41#1487210

Fixed an issue where Xero Webhooks could update Invoice Date incorrectly

2.254.12.253.12.250.41#1486210

Fixed an issue with assets not mapping to the correct customer when importing from N-Central

2.254.12.253.12.250.41#1485912

Fixed an issue with configuration change tracking

2.254.12.253.12.250.41#1485688

Fixed a minor UI issue with the Override Mailbox field on Ticket Types

2.254.12.253.12.250.41#1485658

Fixed an issue with Warn if Empty functionality for Attachment Custom Fields

2.254.12.253.12.250.41#1485575

Fixed an issue with filtering invoice date when using a custom column profile

2.254.12.253.12.250.41#1485374

Resolved an issue with CSP Consumption data failing to reimport if deleted from the Microsoft CSP integration configuration

2.254.12.253.12.250.412.236.131#1485262

Improvements to bulk re-assigning tickets

2.254.12.253.12.250.412.236.131#1485235

Fixed an issue with using Asset Fields in the conditions of the Query Builder

2.254.12.253.12.250.41#1484367

Fixed a rare issue when deleting a Column Profile

2.254.12.253.12.250.41#1484348

Fixed an issue with workflow history not being delete when permenantly deleting ticket records

2.254.12.253.12.250.41#1484322

Fixed an issue with changing the type of an asset

2.254.12.253.12.250.41#1483986

Fixed an issue with editing visibility conditions on optional services

2.254.12.253.12.250.41#1483572

Resolved an issue with the end date on a recurring invoice line failing to function as expected when the date is the same as the start of the invoice period

2.254.12.253.12.250.412.236.131#1483440

Fixed a typo on the error 404 screen

2.254.12.253.12.250.41#1483409

Fixed an issue where managing licences in Halo may not get pushed to Azure.

2.254.12.253.12.250.41#1483315

Alerts sent to Halo from Tanium no longer fail when the alert carries no additional attributes

2.254.12.253.12.250.41#1482925

Fixed an issue with setting the 'Reply to Address' on a Mail Campaign as different from the From Address

2.254.12.253.12.250.41#1482613

Resolved an issue opening Tickets/Sites for any Site that is not linked to Business Central when there are multiple Business Central integration records with no connected company

2.254.12.253.12.250.412.236.131#1482360

Fixed an issue surrounding groups on lines causing entities to fail to sync to Intacct after initial sync in some cases

2.254.12.253.12.250.41#1482038

Improved how ticket type restrictions are stored when saving an agent or agent role

2.254.12.253.12.250.41#1482032

Dialogs on configuration screens now close when you navigate away from the page that opened them

2.254.12.253.12.250.41#1481833

Fixed an issue with configuring access control on service categories

2.254.12.253.12.250.41#1481777

Fixed an error that would occur after a user resets their password via a secondary portal URL

2.254.12.253.12.250.41#1481653

The Splunk On Call fields on a Ticket Type now only offer the configuration options that apply to them

2.254.12.253.12.250.41#1481624

Fixed an issue with updating client/organisation restrictions on agent roles.

2.254.12.253.12.250.412.236.131#1481582

Fixed an issue with $-ACTIONRATE

2.254.12.253.12.250.41#1481461

Fixed an issue where Ingram Micro Reseller webhooks wouldn't update Purchase Order statuses correctly

2.254.12.253.12.250.41#1481041

Fixes issue with invalid Token being sent when the variable $-UNSUBSCRIBELINK is used directly from a Distribution List/Segment

2.254.12.253.12.250.41#1480976

Fixed an issue with using ticket workflow step in the query builder

2.254.12.253.12.250.41#1480955

Fix added such that Charge Type Restrictions against ticket types correctly apply when setting Default Charge Type on tickets

2.254.12.253.12.250.41#1480901

Fixed an HTML issue in chatbot

2.254.12.253.12.250.41#1480473

Fixed a rare issue with mailbox overrides not applying to actions

2.254.12.253.12.250.41#1480088

A condition has been added to prevent the ticket types 'Default SLA' from being applied when changing a ticket to this ticket type, and 'Apply defaults when Tickets are changed to this Ticket Type' is disabled

2.254.12.253.12.250.41#1479720

Resolved an issue with Invoice lines syncing to Avalara even when "Do not sync" is selected on the Invoice for the Avalara tenant

2.254.12.253.12.250.41#1479710

Fixed an issue with access control not inheriting from groups to canned text

2.254.12.253.12.250.41#1479628

Fixed an issue with requesting approval from the approver's line manager if they launched the approval process

2.254.12.253.12.250.41#1479531

Minor setting label improvement

2.254.12.253.12.250.41#1479478

Fixed an issue with using access control to grant access to knowledge base articles

2.254.12.253.12.250.41#1479472

Fixed issues with using attachment type custom fields

2.254.12.253.12.250.41#1479444

Fixed an issue with sending subscriber emails from assets linked to services

2.254.12.253.12.250.41#1479393

Milestones can now be reported on individually in the report query builder, with a row per milestone rather than a single value per ticket

2.254.12.253.12.250.41#1479232

Bulk selection of assets can now be used when adding assets to contracts

2.254.12.253.12.250.412.236.131#1479118

Fixed language issue on the customer details page

2.254.12.253.12.250.41#1478963

New feature — a capability that did not exist before
2.254.12.253.12.250.41#1478916

Fixed an issue with the character limit type field showing the wrong options for the select field type when creating a custom field

2.254.12.253.12.250.41#1478521

Fixed an issue with asset lookups on new assets

2.254.12.253.12.250.41#1478182

Language pack improvements

2.254.12.253.12.250.41#1478135

Fixed a UI issue with the ServiceNow Integration configuration page for customers and suppliers

2.254.12.253.12.250.41#1478103

Fixed column header overrides not being applied when exporting to CSV

2.254.12.253.12.250.41#1477700

Fixed an issue where custom fields stored in FieldData couldn't be used in Ticket List date filters

2.254.12.253.12.250.41#1477487

Improved performance when processing notifications

Performance

2.254.12.253.12.250.41#1477454

Added hint to "Allow Users to start live chat from a Ticket" Ticket Type checkbox

2.254.12.253.12.250.41#1477320

Fixed an issue with authorising the Splashtop Integration

2.254.12.253.12.250.41#1476967

Fixed an issue with using the contributors field on an action

2.254.12.253.12.250.41#1476948

Fixed an issue with service status updates via API

2.254.12.253.12.250.412.236.131#1476850

Fixed an issue deleting todo list groups on tickets

2.254.12.253.12.250.41#1476476

Made a small fix to the Sage Intacct integration, so that when creating a new supplier, it goes into the default Entity under the Suppliers tab

2.254.12.253.12.250.41#1476456

New feature — a capability that did not exist before
2.254.12.253.12.250.41#1476218

Fixed an issue with Minimum Stock Quantity input validation

2.254.12.253.12.250.41#1476163

Clearer wording on the agent permission covering canned text

2.254.12.253.12.250.41#1476037

Fixed an issue with price increase of recurring invoices after first generated invoice is deleted

2.254.12.253.12.250.41#1474655

Fixed an issue with images rendering on PDF templates

2.254.12.253.12.250.41#1474325

Fixed an issue with project cost calculations when using agent cost history tracking.

2.254.12.253.12.250.412.236.131#1463291

Fixed the AI Suggestions table displaying Date Applied in UTC instead of local time

2.254.12.253.12.250.41#1462997

Fixed a rare issue with CABs linked to teams

2.254.12.253.12.250.41#1462787

Roles tab has been removed from the New Licence/Subscription screen, now only be set on a Licence once it has been created, and not on a Subscription at any point

Breaking change

2.254.12.253.12.250.41#1462314

Fixed a display issue with ticket source runbook criteria

2.254.12.253.12.250.41#1462002

Fixed an issue with the side menu loading when using Halo Tabs

2.254.12.253.12.250.41#1451673

Improved performance when searching agents

Performance

2.254.12.253.12.250.41#1451642

Fixed a minor grammar issue with "Down payment" translations

2.254.12.253.12.250.41#1451301

Fixed a display issue with conditions on asset workflow automations

2.254.12.253.12.250.41#1450595

Fixed an issue with the Category field on a Call

2.254.12.253.12.250.41#1449505

Fixed an error when searching for sites on the new ticket screen

2.254.12.253.12.250.41#1449382

Fixed an issue when the organisation name contains special characters

2.254.12.253.12.250.412.236.132#1445990

Fixed an issue with YourOrderNumber when sending invoices to Fortnox

2.254.12.253.12.250.41#1444831

Fixed an issue regarding product line totals on tickets

2.254.12.253.12.250.41#1444135

Fixed an issue with syncing EntraID users with 1000+ EntraID group memberships

2.254.12.253.12.250.41#1443776

Fixed a display issue with searching for articles when an FAQ list filter is applied

2.254.12.253.12.250.41#1442896

Fixed an issue with using grouped approval steps

2.254.12.253.12.250.41#1441523

A date field with a default value no longer replaces the value already set on a ticket when the same field appears on an action

2.254.12.253.12.250.41#1436723

Appointments created via quick action will now receive the ticket user as a default attendee

2.254.12.253.12.250.41#1436621

Added lastApplianceCheckinTime as an importable field from N-Central

2.254.12.253.12.250.41#1436520

Fixed an issue regarding downpayment invoices from sales orders

2.254.12.253.12.250.41#1435202

Improved performance of 'Requires Ordering' Sales Order list

Performance

2.254.12.253.12.250.41#1432510

Fixed an issue where an error could be thrown when creating a ticket which has had a multiselect field set by a rule in the UI

2.254.12.253.12.250.41#1429683

Fixed an issue with syncing bills when using the custom cost endpoint with Dynamics Business Central

2.254.12.253.12.250.41#1428649

Fixed a rare issue with ticket rule email matching

2.254.12.253.12.250.41#1416852

Fixed an issue with the event trigger "service status changed"

2.254.12.253.12.250.41#1416589

Fixed an issue with load balance and round robin accuracy

2.254.12.253.12.250.41#1403516

Fixed an issue with token URLs in the Workspace ONE integration

2.254.12.253.12.250.41#1403478

Fixed a UI issue with the Snow integration

2.254.12.253.12.250.41#1388934

Fixed an issue where email actions could send to customer connected APIs without being set to do so.

Security

2.254.12.253.12.250.412.236.131#1375515

Resolved an issue with duplicate appointments being created in Halo after a new appointment is pushed to exchange and the resulting webhooks being processed before the appointment is updated with the exchange ID

2.254.12.253.12.250.41#1367019

The user selection for software subscriptions will now limit to users at the subscriptions client in the same way that software licences function

2.254.12.253.12.250.412.236.131#1359746

Fixed an issue where service edit runbook api actions could remove service requests from the target service.

2.254.12.253.12.250.412.236.131#1322705

Fixed an issue with syncing blank group description invoice lines to Xero

2.254.12.253.12.250.412.236.131#1263873

Fixed an issue with show ticket areas as tabs on top level details

2.254.12.253.12.250.41#1207862

Fixed issues with forwarding actions and with using the same attachment on multiple actions

2.254.12.253.12.250.41#1065422

Reverted change affecting reply to addresses on mail campaigns

2.254.12.253.12.250.42#1493287

Fixed a bug when creating a credit note from a customer

2.254.12.253.12.250.42#1488701

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.256.12.254.22.250.43#1493712

Fixed an issue with asset type permissions not allowing assets to be edited

2.256.32.250.45#1504734

Fixed an issue opening Chats on a Ticket

2.256.32.250.45#1503726

Improved performance during agent syncs

Performance

2.256.32.250.46#1504600

Resolved an issue with PriceAdjustmentDescription change to JSON response causing an error during CSP Invoice import

2.256.32.250.47#1506240

Improved performance when loading contracts with a long billing history

Performance

2.256.32.250.47#1502661

Fix performance issues loading tickets in the portal

Performance

2.256.32.250.47#1496822

Fixed an error when searching for customers

2.256.42.250.48#1509609

Fixed an issue where lookups would not trigger correctly

2.256.52.250.49#1504771

Resolved an issue with being unable to edit customer/organisation custom tables

2.256.52.250.49#1489264

Fixed an issue with viewing list of Microsoft Teams chats on a ticket

2.256.52.250.50#1507018

Fixed an issue with using actions not on workflows

2.256.62.250.51#1522339

Resolved an issue with deleting of invoices with a creation date on the day of a daylight saving change causing the next invoice date to incorrectly reset

2.256.52.250.51#1522311

Fixed an issue with mapping devices from N-Central when using the SOAP method

2.256.62.250.51#1521704

Fixed an issue with time zone offset on the timesheet

2.256.62.250.51#1519753

Resolved an issue with being unable to edit/save Quickbooks Online item links when using the multi-tenanted functionality

2.258.12.250.52#1522815

Resolved an issue with the period start and period end dates showing incorrectly on lines that have a next creation date of a daylight savings day

2.258.12.250.52#1522497

Fixed a performance issue when loading projects

Performance

2.258.12.250.53#1523015

Fixed an issue that could prevent config changes from syncing between instances when config sprints are enabled

2.258.12.250.61#1520329

Fixed an issue with the primary service not always being set correctly

2.258.22.250.62#1542268

Fixed an issue with sending knowledge base articles with next action

2.258.22.250.62#1541749

Fixed an issue where the token endpoint could return invalid_scope

2.258.22.250.62#1540446

Fixed canned text loading on rich text ticket fields

2.258.22.250.62#1538248

Fixed an issue with webhook request headers showing the incorrect signing algorithm when using 'Sign request body with secret key'

2.258.22.250.62#1536407

A setting has been added to control whether to use the Halo System ID or the Generated Type ID when pushing invoice Document Number to Quickbooks Online

2.258.22.250.63#1542896

Resolved an issue with being unable to open the year part of a date/time picker when showing seconds on the time taken field in a new action

2.258.22.250.64#1543910

Fixed an issue when creating a new site

2.258.22.250.71#1544199

Improved the performance of prepay periodic history and balance calculations

2.258.22.250.71#1541136

Fixed an issue where, after a period of inactivity, selecting a list or agent in the ticket tree would revert to the previously selected list

2.258.22.250.71#1536562

Resolved an issue with custom fields showing no select options when used in anonymous portal actions

2.258.22.250.71#1534608

Fixed a minor UI issue with Site Contacts

2.258.12.250.71#1522851

2.258.22.250.71#1522724

Fixed a rare issue when editing ticket types

2.258.12.250.71#1522398

Fixed a UI issue with the problem matching box

2.258.12.250.71#1522245

Fixed issue with API cache not refreshing when Powershell module was enabled/disabled

2.258.12.250.71#1520864

Fixed an issue with translations of Knowledge base articles on the portal

2.258.12.250.71#1520360

Fixed a null reference error on incoming Datto webhooks

2.258.12.250.71#1519978

Fixed a slowness issue when posting an action

2.258.22.250.71#1519913

The Followers field on portal actions now shows the same user details as on new tickets

2.258.12.250.71#1519901

Fixed an issue with canned text not showing when changing ticket type

2.258.12.250.71#1519811

Fixed an issue with multiple sets of tabs sometimes showing after searching

2.258.12.250.71#1519728

Fixed an issue related to posting an empty string on a ticket

2.258.12.250.71#1509562

Fixed an issue related to automations

2.258.12.250.71#1509449

Fixed a rare issue where all Agent Administrator accounts could be made inactive

Security

2.258.12.250.71#1509220

Fixed a UI issue when searching Assets

2.258.12.250.71#1508972

Fixed a minor issue when cloning Services

2.258.12.250.71#1508743

Fixed an issue where you couldn't generate composite reports if changes made to config tracked entities is disabled

2.258.12.250.71#1508711

Fixed an issue where creating Users from Unknown emails could error

2.258.12.250.71#1508690

Fixed an issue viewing the Audit tab on Tickets

2.258.12.250.71#1508600

Fixed an issue with adding site contacts

2.258.12.250.71#1508554

Fixed an issue when favouriting a Canned Text

2.258.12.250.71#1508497

Resolved an issue with the creation of invoices stopping after around 50% have been created due to an issue with the background task tracking

2.258.12.250.71#1508159

Fixed an issue with sorting ticket lists by status

2.258.22.250.71#1508137

Fixed a display issue with service catalogue items in the portal

2.258.12.250.71#1507557

Resolved an issue with Quotes failing to open after creation from an Opportunity

2.258.12.250.71#1507517

Resolved an issue with a primary key error thrown when creating Clients with Billing Templates defined

2.258.12.250.71#1507516

Fixed an issue with AI not returning enough tickets when searching

2.258.12.250.71#1506873

Fixed an issue with setting an Asset to inactive on creation

2.258.12.250.71#1506649

Fixed an issue where an error is shown while editing ticket type settings

2.258.12.250.71#1506358

Resolved an issue with multiple missing columns from column profiles with regards to Sales Orders/Invoices/Customers

2.258.12.250.71#1506284

Fixed modal actions such as Create Child Ticket, sometimes staying open after submitting

2.258.12.250.71#1506173

Fixed issues with template creation from the new ticket screen

2.258.12.250.71#1506069

Fixed an issue with the initial load of All Services on the End-User Portal

2.258.12.250.71#1505973

Fixed an occasional issue when opening a new Halo tab

2.258.12.250.71#1505942

Fixed an issue with some fields not showing on user actions.

2.258.12.250.71#1505905

Fixed an issue with the new ticket form details not expanding by default

2.258.12.250.71#1505883

Fixed a lookup-related issue

2.258.12.250.71#1505787

Fixed an issue where the back button was hidden on reports opened from a dashboard

2.258.12.250.71#1505730

Fixed services in the portal showing an empty form when a button's Ticket Type was set to 'Default'

2.258.12.250.71#1505563

The date a ticket had it's resolution date manually adjusted will now be audited

2.258.12.250.71#1505376

Fixed an issue with fields not grouping correctly in ticket details

2.258.12.250.71#1505185

Fixed an issue with creating new rules when configuring a lookup

2.258.12.250.71#1505000

Fixed an issue where agents with permission to create or edit Qualifications, but without admin access, couldn't add criteria to a Qualification

2.258.12.250.71#1504917

Fixed an issue where new opportunities didn't take the Pipeline Stage from their workflow's start step

2.258.12.250.71#1504746

Fixed a UI issue with a Site's Main Contact's Web Access Levels

2.258.12.250.71#1504741

Fixed an issue with the approval threshold visibility on tickets

2.258.12.250.71#1504650

Fixed an issue with viewing Tickets on a Ticket Calendar on a Dashboard on the Portal

2.258.12.250.71#1504582

Fix notes not saving on 'Other Relationships' on assets

2.258.12.250.71#1504343

Fixed an issue with the distribution list members screen

2.258.12.250.71#1504014

Adjusted the $-ALLFIELDSCARD variable to better handle Tables within Rich Custom Fields

2.258.12.250.71#1503935

Fixed a UI issue when installing Halo as a PWA

2.258.12.250.71#1503876

Fixed an issue with using ticket type group filters on ticket areas

2.258.12.250.71#1503859

Resolved an issue with the fields from a deleted database lookup showing on a newly created database lookup when the most recently created has been deleted

2.258.12.250.71#1503791

Fixed an issue with testing the Armis Integration

2.258.12.250.71#1503738

Fixed an issue with field groups in custom tabs displaying the name instead of the header

2.258.12.250.71#1503720

Resolved an issue stopping meter readings from being added to Assets

2.258.12.250.71#1503553

Minor improvement to searching on an opening action

2.258.12.250.71#1503375

Fixed an issue with configuration change tracking for creating CABs from teams

2.258.12.250.71#1503366

Fixed an issue with SSO not redirecting correctly to the portal home page

2.258.12.250.71#1503107

Fixed a UI issue with System Fields on Articles

2.258.12.250.71#1503055

Fixed a UI issue when setting a recurring schedule

2.258.12.250.71#1502993

Fixed an issue where inactive runbook and webhook logs would show in the notification log

2.258.12.250.71#1502982

Making an agent inactive while removing their teams or roles now saves once both prompts are answered

2.258.12.250.71#1502961

Fixed a bug related to adding a new user to a ticket

2.258.12.250.71#1502799

Fixed an issue with Composite Tax not rounding correctly in some cases

2.258.12.250.71#1502784

Additional error handling has been implemented for the background/integrator task for importing devices from Domotz

2.258.12.250.71#1502642

Resolved an issue with using the "Create as a new user" option on the Ticket details pane throwing an error

2.258.12.250.71#1502553

Added transactions to clear database function

2.258.12.250.71#1502472

Fixed an issue where the "Microsoft last sign-in date" was not imported for users brought in through an Entra ID site mapping that uses an Azure Group

2.258.12.250.71#1502192

Resolved an issue with updating Users via the API that can cause a Site to lose its main contact value

2.258.12.250.71#1502185

Fixed an issue with nested column aggregations

2.258.12.250.71#1502132

Fixed a UI issue when viewing knowledge base articles on the self-service portal

2.258.12.250.71#1500902

Fixed a small issue where the Roles field was still available when adding users to a Subscription

2.258.12.250.71#1500817

Updated an issue with the SLA Breach Code functionality

2.258.12.250.71#1500740

Prevent payment processing fee invoice payments from syncing to accounts integrations (temporary)

Breaking change

2.258.12.250.71#1500689

Fixed an issue where event management ticket updates would unassign tickets

2.258.12.250.71#1500667

The "Import Assets" button is now hidden if no organisation mapping exists

Needs configuration

2.258.12.250.71#1500661

Fixed an issue with checking the impacted assets when creating a new ticket

2.258.12.250.71#1500457

Fixed an issue related to access control on AI Abilities

2.258.12.250.71#1499273

Fixed an issue where extremely old webhooks could be processed when bulk updated in some integrations

2.258.12.250.71#1498528

Fixed chained lookups on read-only field updates

2.258.12.250.71#1498007

Bug fix — something was broken and now works
2.258.12.250.71#1497844

Added a hint to an email setting

2.258.12.250.71#1497711

Fixed an issue with action notes stored in S3 sometimes losing their styling

2.258.12.250.71#1497398

Fixed an issue with visibility conditions based on checkboxes

2.258.12.250.71#1497194

Resolved an issue with quote signature length enforcement clearing small parts of signatures

2.258.12.250.71#1497133

Fixed several fields from Intacct failing to save in some cases

2.258.12.250.71#1496631

Added a delay before search fires when typing into the user selection lookup on the new ticket screen.

Performance

2.258.12.250.71#1495502

Fixed AI Ability / Process Agent input variables not appearing on runbook steps

2.258.12.250.71#1495466

Fixed an issue with Attachment Counts on Child Tickets

2.258.12.250.71#1493552

Fixed an issue with the 'Inherit from parent template' agent default on template child tickets.

2.258.12.250.71#1493041

Fix double status change actions on approval

2.258.12.250.71#1492818

Fixed an issue with Signature $-variable images expiring

2.258.12.250.71#1491983

Fixed a rare DST issue with recurring invoice period calculation

2.258.12.250.71#1490514

DB Integrator performance improvements

Performance

2.258.12.250.71#1490414

Fixed an issue with quote variables

2.258.12.250.71#1490287

Fixed a small issue regarding the calculation of target hours for timesheet modal windows in different time zones

2.258.12.250.71#1489476

New feature — a capability that did not exist before
2.258.12.250.71#1487497

Fixed an issue with the "must consign to invoice" setting not applying totals on issued items as intended

2.258.12.250.71#1484684

Fixed an issue with syncing config change to workdays with holidays between instances

2.258.12.250.71#1479238

The global notification pop-up will now show in the global system colour or dark version of the system colour

2.258.12.250.71#1477047

Fixed an issue where devices were missing from the N-Central import

2.258.12.250.71#1476469

Fixed issue with anonymous attachments not uploading on attachment custom fields

2.258.12.250.71#1462459

Fixed an issue where 'Never send emails to this user' may not be observed

2.258.12.250.71#1441526

Added extra logging to automation collisions

2.258.12.250.71#1432037

Fix an issue with rounding adjustments on tickets sometimes not saving correctly when emailing out on the latest action

2.258.12.250.71#1431461

Fixed an issue with validating asset field visibility conditions when saving

2.258.12.250.71#1431411

Fixed an issue with default exact online company not showing

2.258.12.250.71#1429749

Improved the "Add an Ad hoc Approver" button visibility in dark mode

2.258.12.250.71#1390938

Fixed an issue with values not copying to child tickets when creating them in the self-service portal

2.258.12.250.71#1389165

Fixed an issue with dynamic field visibility and tree-type dynamic lookup fields

2.258.12.250.71#1324740

Fixed an issue with KB document processing

2.258.12.250.71#1273264

Fixed an issue that could cause lookups to run in a loop, preventing tickets from loading.

Performance

2.258.12.250.71#1272909

Fixed an issue where attachments on digitally signed emails received via Microsoft 365 mailboxes could be saved corrupted

2.258.12.250.71#1199285

Updating agents no longer propagates blank phone numbers to linked users when using auto linked user management

2.258.12.250.71#1060836

Fixed an issue with field mapping in integrations

2.258.12.250.71#1027015

Fixed a discrepancy with the 'User' column on assets

2.258.12.250.71#954411

Improved performance when retrieving agents

Performance

2.252.32.250.412.236.131#1480920

Fixed an issue with date custom field ticket filters

2.252.32.250.41#1478418

Fixed an issue with email attachments not always being uploaded to S3

2.252.72.250.41#1483149

Fixed an issue with retrieving agent roles

2.252.82.250.41#1483540

Fixed issue with saving email attachments to S3

2.252.132.250.41#1487453

Moved the "only show for Agents" setting on custom fields nearer the top of the page

2.252.142.250.412.236.131#1487663

Fixed an issue where Approval Notification messages wouldn't display

2.252.162.250.41#1487505

Improve criteria check performance

Performance

2.252.252.250.61#1489277

Fixed an issue with configuration change tracking roles

2.254.12.253.12.250.61#1488148

The report list on the self service portal now responds to the column filters

2.254.12.253.12.250.61#1487819

Fixed a small issue where $-variables included in 'Email list for payments added ot Invoices' were populating with outdated data

2.254.12.253.12.250.61#1486323

Removing a role from an agent (or an agent from a role) now warns you when the change results in any agent's complete loss of assignable access to a team; their tickets in that team are handled the same way as when a team is removed directly

Breaking change

2.254.12.253.12.250.61#1474777

Fixed an issue where automatic appointment would create an appointment unrelated to the ticket

2.254.12.253.12.250.61#1447585

Fixed an issue with recurring invoice (RI) automatic price increases not applying when set at the root RI level

2.254.12.253.12.250.61#1440877

Accessibility improvements on the self service portal

2.254.12.253.12.250.61#1125115

Fixed an issue with applying & clearing ticket templates on the self-service portal

2.256.12.250.61#1500533

Fixed an issue with actions not displaying content when expanded

2.256.12.250.61#1500530

Fixed an issue accessing tickets from the change calendar

2.256.12.250.61#1499322

Fixed an issue where searching for invoice numbers in the column profile would not return the expected results

2.256.12.250.61#1499244

Fixed an issue with dollar variables when previewing an email template

2.256.12.250.61#1498654

Resolved an issue with the 3 dots (overflow menu) showing on the ticket screen when no other buttons are showing

2.256.12.250.61#1498506

Resolved an issue with deferred revenue failing to match to the correct contract when recognising prepay revenue

2.256.12.250.61#1498500

Fixed an issue with importing the blueprint name field from Virima

2.256.12.250.61#1498144

Fixed an issue with reclaculating prepay and billing on clients and contracts failing silently in rare cases

2.256.12.250.61#1498061

Fixed an issue with the setting to hide Service Request Details from the self-service portal

2.256.12.250.61#1497714

Fixed an issue with actions and the workflow sometimes not loading when initially opening a ticket

2.256.12.250.61#1497510

Fixed an issue with suppliers order email address

2.256.12.250.61#1497342

Purchase Order Due Date can now be used in email templates with the variable $_PODUEDATE

2.256.12.250.61#1497302

Resolved an issue with being unable to remove Custom Fields from the quote approval form fields

2.256.12.250.61#1497144

Fixed issues with asset relationships updating incorrectly

2.256.12.250.61#1496552

Fixed an issue where Ninja custom field mappings could not be used to determine an assets type

2.256.12.250.61#1496542

Fixed an issue with setting dynamic field value visibility against categories

2.256.12.250.61#1496156

Fixed an issue with PO number defaulting to 0 on revised quotes

2.256.12.250.61#1495928

Fixed an issue where canned text could not be inserted in rich custom fields

2.256.12.250.61#1495901

Fixed an issue with filtering a Kanban view by Ticket Type on the End-User Portal

2.256.12.250.61#1495659

Fixed an issue where Items wouldn't use the correct default Dynamics Business Central company

2.256.12.250.61#1495353

Resolved an issue with the Date input showing with a scroll bar when used on small input forms

2.256.12.250.61#1495184

Bug fix — something was broken and now works
2.256.12.250.61#1494940

Fixed an issue processing scripts in the PowerShell integration

2.256.12.250.61#1494930

Fixed an issue with related services not displaying correctly on the asset diagram

2.256.12.250.61#1494621

Fixed an issue where N-Central sites could not be mapped with the REST API method

2.256.12.250.61#1494576

Fixed an issue with subscriptions not importing from Google Workspace

2.256.12.250.61#1494516

Fixed an issue with the User field on Asset Actions

2.256.12.250.61#1494079

Fixed an issue where removing Departments from Agents could error

2.256.12.250.61#1494010

Fixed an action visibility issue on the Supplier Portal

2.256.12.250.61#1493995

Fixed an issue when the Organisation name contains quotes

2.256.12.250.61#1493981

Improvement — an existing feature extended, adjusted or polished
2.256.12.250.61#1493846

Improved load times for invoices that use CSP Consumption data for cost/price

Performance

2.256.12.250.61#1493330

Fixed an issue with colour palettes on charts

2.256.12.250.61#1493153

Fixed an issue with deleting Departments from an Agent

2.256.12.250.61#1493121

Fixed a small UI bug where 'Show Details at the top of the Ticket' would display Opportunity details even when the ticket type 'Use' was set to projects

2.256.12.250.61#1492968

Fixed an issue where Tickets could incorrectly display on the Self-Service Portal when using "Allow access based on Users assigned Roles" Ticket Type level option

2.256.12.250.61#1492874

Fixed an issue where moving Customer A's main site to Customer B replaced Customer B's existing main site; it is now added as a standard site

Breaking change

2.256.12.250.61#1492851

When sending emails using the Graph API, the request-id will now be logged for easier diagnoses of email/routing issues

2.256.12.250.61#1492590

Fixed an issue with using an attachment custom field when not logged in

2.256.12.250.61#1492476

Fixed a rare issue when creating an Asset

2.256.12.250.61#1492316

Fixed an issue authenticating the Google Business integration

2.256.12.250.61#1492308

Fixed an issue with using Contract time from future periods

2.256.12.250.61#1492303

Fixed an issue with Halo tabs disappearing

2.256.12.250.61#1492205

Fixed an issue with emails containing white spaces

2.256.12.250.61#1492139

Language pack improvements

2.256.12.250.61#1491607

Fixed an issue with scheduled reports

2.256.12.250.61#1491298

Fixed an issue with the Additional Agents field not updating when the team was changed

2.256.12.250.61#1491275

Fixed an issue where importing a runbook removed the schedule from the original runbook

2.256.12.250.61#1491142

Fixed a minor issue with $-SERVICE_NAME

2.256.12.250.61#1491141

Fixed an issue where an agent's details could not be opened, reporting that the agent was not found, when more than one login record existed for that agent

2.256.12.250.61#1490975

Added a small fix to allow for restrictions to be added to the final step of the workflow

Needs configuration

2.256.12.250.61#1490967

HTMLTABLE has been added to the variable list for report variables

2.256.12.250.61#1490959

Added further logging when processing KBs via the Integrator

2.256.12.250.61#1490570

Fixed an issue where fields added to more than one field group printed multiple times in the All Fields variables

2.256.12.250.61#1490362

Fixed an issue with the end user out of office banner

2.256.12.250.61#1490295

Fixed a UI issue regarding periodic history

2.256.12.250.61#1490294

Custom fields set to default to the first value now populate on tickets created by a schedule, including when the lookup uses variables such as $userid

2.256.12.250.61#1490160

Resolved an issue with XML Template generation removing part of the XML tag when the content contains an ampersand character

2.256.12.250.61#1490055

Fixed an issue with $-TAXDESCRIPTION not displaying a value

2.256.12.250.61#1489940

Fixed a small issue with the global default 'Travel Time Charge Type (Default)' not applying as expected

2.256.12.250.61#1489889

Fixed an issue with status when creating a new appointment

2.256.12.250.61#1489457

The property for "Show to end user" is now audited for Tickets

2.256.12.250.61#1488335

Fixed an issue with the portal redirection link when signing into the agent app as a user

2.256.12.250.61#1487780

Further optimised the performance of periodic history loading

Performance

2.256.12.250.61#1487685

Fixed issue with custom table data not getting transfered when merging Clients and Users

2.256.12.250.61#1487594

Access control set on a canned text group now applies to every canned text in that group

2.256.12.250.61#1486628

Fixed an issue with asset matching during asset imports

2.256.12.250.61#1482919

Fix an issue where viewing logs could time out

Performance

2.256.12.250.61#1482086

Fixed an issue where ticket workflow progress would sometimes not load correctly on tickets.

2.256.12.250.61#1481899

Fixed an issue with ticket calendar dashboard widgets

2.256.12.250.61#1481169

CSP markup behaviour change

Breaking changeSecurity

2.256.12.250.61#1480927

Improved logging for Datto RMM token request failures.

2.256.12.250.61#1479529

Resolved an issue with Halo instances installed on premise with specific locale showing invoice percentages incorrectly as 100%

2.256.12.250.61#1475260

Deleting consignments now returns item stock to it's original stock bin.

2.256.12.254.22.250.61#1462706

Issue with linking/unlinking related tickets and related ticket list/counts

2.256.12.250.61#1450762

Performance improvements for searching KB articles

Performance

2.256.12.250.61#1449315

Fixed a minor issue with updating user/site/client custom fields on actions

2.256.12.250.61#1446721

Fixed an issue with mapping the warranty expiry date for devices in N-Central

2.256.12.250.61#1443504

Added a small fix so that Subscriptions imported with currency CAD have their price brought in correctly

2.256.12.250.61#1440846

Fixed an issue with criteria checks on workflow automations

2.256.12.250.61#1439836

Fix delete button showing on sales mailbox emails when not an admin.

2.256.12.250.61#1435461

Fixed an issue where billing pro rata may not increase invoice line quantity

2.256.12.250.61#1430882

Fixed an issue where Travel Charge rate overrides wouldn't apply

2.256.12.250.61#1429470

Fixed an issue where the portal contact footer details could be hidden

2.256.12.250.61#1428669

Fixed an issue where ticket rules with Site and Client custom field criteria were checked against the user's default Site and Client instead of the Site and Client selected on the ticket

2.256.12.250.61#1383035

Fixed an issue where text typed into an action note could be cleared moments after opening the action, on ticket types with user mentions enabled

2.256.12.250.61#1371791

Fixed an issue where you couldn't set a budget on a scheduled ticket

2.256.12.250.61#704087

Fixed an issue with adding asset relationships for multiple assets of the same type

2.256.32.250.61#1503813

The "Recalculate Billing" button is now hidden on Customer profiles when billing is disabled

2.256.32.250.61#1493418

Fixed an issue with being unable to hide related services on the asset dependency diagram

2.256.42.250.61#1509237

Fixed an issue with setting Reply to Address on Mail Campaigns to not be From Address

2.256.52.250.61#1520746

Resolved an issue with recalculating time on a ticket or changing the client on a ticket causing billable amount/value to be incorrectly calculated when there are no customer level charge rates

2.256.52.250.61#1519831

Fixed an issue where the AI chatbot would fail to return some articles

2.256.52.250.61#1505772

2.250

Improvement — an existing feature extended, adjusted or polishedUpdated the application to the new Halo brandingUser interface2.250.1#1415359

New feature — a capability that did not exist beforeAdded a new AI vector database option: Built-in OpenSearchAI featuresNeeds configuration2.250.1#1362042

New feature — a capability that did not exist beforeAdded the option to enable enhanced to-do lists on ticketsTicketsNeeds configuration2.250.1#980071

New feature — a capability that did not exist beforeAdded Crayon IntegrationIntegrations & sync·Crayon2.250.1#316979

Bug fix — something was broken and now worksPrevented the "Setup Scheduled Emails" button from showing on reports in a specific scenarioNotifications·Dashboards & reporting2.250.12.236.111#1437181

New feature — a capability that did not exist beforeAdded the ability to automatically add a Ticket's related Services and Business Applications to the Parent Ticket when linkingTickets·Assets & CMDB2.250.1#1430230

Improvement — an existing feature extended, adjusted or polishedAdded the option to apply a delimiter to the ID property of a Dashboard filterDashboards & reportingNeeds configuration2.250.12.236.111#1429907

Improvement — an existing feature extended, adjusted or polishedVarious minor improvements to embedded chat widgetChat2.250.1#1429829

Improvement — an existing feature extended, adjusted or polishedA configuration option has been added to Billing to allow Ticket invoices to be created grouped by Site of the TicketBilling & invoicingNeeds configuration2.250.1#1428427

New feature — a capability that did not exist beforeAdded a chat profile setting to automatically delete chats and their messages after a configurable number of days of inactivity.ChatNeeds configuration2.250.1#1423697

New feature — a capability that did not exist beforeAdded the option to specify global runbook variable values per instanceWorkflows & automation·Configuration managementNeeds configuration2.250.1#1422239

New feature — a capability that did not exist beforeAdded workflow capabilities to assetsAssets & CMDB·Workflows & automation2.250.1#1419727

New feature — a capability that did not exist beforeYou can now choose aggregate types to show on grouped by rows in list views Dashboards & reporting·User interface2.250.1#1418717

New feature — a capability that did not exist beforeYou can now edit ticket field values in ticket lists and edit user/site/client custom fields on ticket details screenTickets·Custom fields2.250.1#1418699

Improvement — an existing feature extended, adjusted or polishedThe Get One Ticket function on AI Agents and the MCP server can now include custom fields in the responseAI features2.250.1#1418426

Improvement — an existing feature extended, adjusted or polishedAdded the ability to upload Attachments in parallelTickets·Email processingPerformance2.250.1#1403065

New feature — a capability that did not exist beforeAdded a carousel widget typeDashboards & reporting2.250.1#1390326

New feature — a capability that did not exist beforeYou can now create custom PII DetectorsAI featuresNeeds configuration2.250.1#1388838

New feature — a capability that did not exist beforeAdded Role/Agent permissions for restricting access to Top LevelsPermissions & accessNeeds configuration2.250.1#1386763

New feature — a capability that did not exist beforeYou can now trigger external login redirects for SSO integrationsAuthentication & SSO2.250.1#1385178

Improvement — an existing feature extended, adjusted or polishedAdded the option to show FAQ lists available anonymously when accessing a knowledge base via a permalinkKnowledge baseNeeds configuration2.250.1#1369877

Improvement — an existing feature extended, adjusted or polishedAllowed an option to override the next link URL when using on-premise SnowIntegrations & sync·Snow SoftwareNeeds configuration2.250.1#1369235

Improvement — an existing feature extended, adjusted or polishedImprovements to Campaign condition and action stepsNotifications2.250.1#1356802

Improvement — an existing feature extended, adjusted or polishedImprovements to AI Agents and AbilitiesAI features2.250.1#1355229

Improvement — an existing feature extended, adjusted or polishedAdded field length validation for Multi-Select Custom Fields for TicketsCustom fields·Tickets2.250.12.236.111#1336824

Improvement — an existing feature extended, adjusted or polishedVarious improvements to event managementWorkflows & automation2.250.1#1251904

Improvement — an existing feature extended, adjusted or polishedAzure DevOps integration now supports OAuth 2.0 via Microsoft Entra IDIntegrations & sync·Authentication & SSO·Azure DevOps·Microsoft Entra2.250.1#1251629

Improvement — an existing feature extended, adjusted or polishedAdded a setting to control if a Draft Article's Owners is updated to include the publisher or not when publishedKnowledge baseNeeds configuration2.250.1#1239656

Improvement — an existing feature extended, adjusted or polishedAdded expiry date and document type as fields for documentsCustom fields2.250.1#1223801

New feature — a capability that did not exist beforeAdded the ability to display an "In Customer stock" column when adding Items to Tickets and Sales OrdersStock & inventory2.250.1#1210921

New feature — a capability that did not exist beforeYou can now map Account fields to Site Custom Fields with the Dynamics 365 CRM Integration importIntegrations & sync·Users & customers·Dynamics Business Central2.250.1#1210432

Improvement — an existing feature extended, adjusted or polishedAdded a setting to return all Related Assets from a Template regardless of permissionsAssets & CMDB·Permissions & accessNeeds configuration2.250.1#1145703

Improvement — an existing feature extended, adjusted or polishedAI Configuration RestructureAI features2.250.1#1143333

New feature — a capability that did not exist beforeYou can now import invoice lines from Pax8 and use these lines as a quantity, price and cost calculation type against recurring invoice linesBilling & invoicing·Integrations & sync·Pax82.250.1#1044947

New feature — a capability that did not exist beforeAsset lookups have been addedAssets & CMDB2.250.1#1043200

New feature — a capability that did not exist beforeAdded service statuses as a widget type Dashboards & reporting2.250.1#1029937

Improvement — an existing feature extended, adjusted or polishedAdded a permission that makes Sales Order lines read-only in the Halo UISales & purchasing·Permissions & accessNeeds configuration2.250.1#1028743

Improvement — an existing feature extended, adjusted or polishedAdded three new columns to the budget table; Non-billable time, Invoiced time and Scheduled Appointment time. Dashboards & reporting·Timesheets & shifts2.250.1#1028284

Improvement — an existing feature extended, adjusted or polishedAdded several settings to improve usage for co-managed AgentsAgents & teamsNeeds configuration2.250.1#1010512

Improvement — an existing feature extended, adjusted or polished"User Reply Count" has been added as a Ticket List filterTickets·Search2.250.1#1009701

New feature — a capability that did not exist beforeAdded the ability for users to remove payment methods in the self service portalBilling & invoicing·Users & customers2.250.1#549739

New feature — a capability that did not exist beforeAdded the option to book multiple assets at once Assets & CMDB·Calendars & scheduling2.250.1#519405

Bug fix — something was broken and now worksFixed a selection of issues with Prepay v2Billing & invoicing2.251.12.250.11#1430434

Improvement — an existing feature extended, adjusted or polishedAdded the ability to change the left and right padding of Composite Report chartsDashboards & reportingNeeds configuration2.251.12.250.21#1449654

Internal or maintenance work with no directly usable changeReverted a change to embedded chat events APIChatBreaking change2.251.12.250.21#1449567

Bug fix — something was broken and now worksFixed an issue where agent-linked users would be automatically deactivated when they exist at a client that isn't linked to an organisationAgents & teams·Users & customers2.252.12.250.31#1172951

New feature — a capability that did not exist beforeAdded a new parameter to return the admanager field in GET /usersUsers & customers2.254.12.253.12.250.41#1478916

New feature — a capability that did not exist beforeAdded the ability to select Licences associated with the Client's User as calculated quantities on Recurring Invoice linesBilling & invoicing·Contracts·Users & customers2.254.12.253.12.250.41#1476218

Improvement — an existing feature extended, adjusted or polishedAdded a setting to improve searching for IP addresses in ticketsTickets·SearchNeeds configuration2.256.12.254.22.250.43#1493712

Added the option to disable access control inheritance for canned text and their groups2.258.22.250.71#1522724

Bug fix — something was broken and now worksFixed an issue related to adding assets with the "addtheseassets" propertyAssets & CMDB2.258.12.250.71#1497844

New feature — a capability that did not exist beforeAdded a new #NULL# variable to be used in Runbook VariablesWorkflows & automation2.258.12.250.71#1487497

Bug fix — something was broken and now worksFixed some minor issues with Sage IntacctIntegrations & sync·Sage Intacct2.256.12.250.61#1494940

Improvement — an existing feature extended, adjusted or polishedMinor improvement to the Service/Incident Catalogue on the Agent New Ticket screenUsers & customers·Sales & purchasing2.256.12.250.61#1493846

Improvement — an existing feature extended, adjusted or polished
2.250.1#1415359

New feature — a capability that did not exist before
Needs configuration
2.250.1#1362042

New feature — a capability that did not exist before
Needs configuration
2.250.1#980071

New feature — a capability that did not exist before
2.250.1#316979

Bug fix — something was broken and now works
2.250.12.236.111#1437181

New feature — a capability that did not exist before
2.250.1#1430230

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.12.236.111#1429907

Improvement — an existing feature extended, adjusted or polished
2.250.1#1429829

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1428427

New feature — a capability that did not exist before
Needs configuration
2.250.1#1423697

New feature — a capability that did not exist before
Needs configuration
2.250.1#1422239

New feature — a capability that did not exist before
2.250.1#1419727

New feature — a capability that did not exist before
2.250.1#1418717

New feature — a capability that did not exist before
2.250.1#1418699

Improvement — an existing feature extended, adjusted or polished
2.250.1#1418426

Improvement — an existing feature extended, adjusted or polished
Performance
2.250.1#1403065

New feature — a capability that did not exist before
2.250.1#1390326

New feature — a capability that did not exist before
Needs configuration
2.250.1#1388838

New feature — a capability that did not exist before
Needs configuration
2.250.1#1386763

New feature — a capability that did not exist before
2.250.1#1385178

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1369877

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1369235

Improvement — an existing feature extended, adjusted or polished
2.250.1#1356802

Improvement — an existing feature extended, adjusted or polished
2.250.1#1355229

Improvement — an existing feature extended, adjusted or polished
2.250.12.236.111#1336824

Improvement — an existing feature extended, adjusted or polished
2.250.1#1251904

Improvement — an existing feature extended, adjusted or polished
2.250.1#1251629

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1239656

Improvement — an existing feature extended, adjusted or polished
2.250.1#1223801

New feature — a capability that did not exist before
2.250.1#1210921

New feature — a capability that did not exist before
2.250.1#1210432

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1145703

Improvement — an existing feature extended, adjusted or polished
2.250.1#1143333

New feature — a capability that did not exist before
2.250.1#1044947

New feature — a capability that did not exist before
2.250.1#1043200

New feature — a capability that did not exist before
2.250.1#1029937

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1028743

Improvement — an existing feature extended, adjusted or polished
2.250.1#1028284

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.1#1010512

Improvement — an existing feature extended, adjusted or polished
2.250.1#1009701

New feature — a capability that did not exist before
2.250.1#549739

New feature — a capability that did not exist before
2.250.1#519405

Bug fix — something was broken and now works
2.251.12.250.11#1430434

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.251.12.250.21#1449654

Internal or maintenance work with no directly usable change
Breaking change
2.251.12.250.21#1449567

Bug fix — something was broken and now works
2.252.12.250.31#1172951

New feature — a capability that did not exist before
2.254.12.253.12.250.41#1478916

New feature — a capability that did not exist before
2.254.12.253.12.250.41#1476218

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.256.12.254.22.250.43#1493712

2.258.22.250.71#1522724

Bug fix — something was broken and now works
2.258.12.250.71#1497844

New feature — a capability that did not exist before
2.258.12.250.71#1487497

Bug fix — something was broken and now works
2.256.12.250.61#1494940

Improvement — an existing feature extended, adjusted or polished
2.256.12.250.61#1493846