2.244
Improvement — an existing feature extended, adjusted or polished2.244.1#1381769
Removed, retired or restricted going forwardBreaking change2.244.1#1247497
Breaking change
New feature — a capability that did not exist before2.244.1#1101749
Improvement — an existing feature extended, adjusted or polishedSecurity2.244.1#1077471
Security
New feature — a capability that did not exist before2.244.1#1006253
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#424050
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where the item bundle field may not load when adding a bundle to a quote
2.244.12.236.67#1387718
Improvement — an existing feature extended, adjusted or polished
Improve device query performance
Performance
2.244.22.236.69#1416626
Bug fix — something was broken and now works
Fixed a language pack issue
2.244.1#1402397
Bug fix — something was broken and now works
Fixed a display issue with some Custom Fields used on Widgets
2.244.12.236.81#1391471
Bug fix — something was broken and now works
Fixed an issue where Milestones wouldn't apply on templates for non-admins
2.244.12.236.81#1391272
Bug fix — something was broken and now works
Fixed an issue with saving ServiceNow Ticket Type mappings against a Supplier
2.244.12.236.81#1391225
Bug fix — something was broken and now works
Fixed an issue with the tile view for asset lists when using the default column profile
2.244.1#1391184
Bug fix — something was broken and now works
Fixed the New button showing for Notification Templates
2.244.1#1391132
Bug fix — something was broken and now works
Fixed an issue with column filters on Sales Orders
2.244.1#1391058
Bug fix — something was broken and now works
Fixed an issue with deleting message groups and report groups
2.244.1#1390294
Improvement — an existing feature extended, adjusted or polished
Language pack improvements
2.244.1#1389954
Bug fix — something was broken and now works
Fixed an issue with testing the connection for Zendesk migrations
2.244.1#1389785
Bug fix — something was broken and now works
Fixed an issue where ticket time metrics would not display total hours
2.244.1#1389476
Bug fix — something was broken and now works
Fixed an issue updating multiselect asset field values via the API when only posting the display label
2.244.12.236.81#1389172
Bug fix — something was broken and now works
Fixed issues when searching and loading services
2.244.1#1389026
Bug fix — something was broken and now works
Fixed an issue where updating table values on Quotations, Sales Orders, and Purchase Orders would error
2.244.1#1388975
Improvement — an existing feature extended, adjusted or polished
Indexing changes to improve load speed for Recurring Invoices, Invoices and Credits
Performance
2.244.1#1388964
Bug fix — something was broken and now works
Fixed a minor display issue with the navigation buttons when clicked
2.244.1#1388961
Bug fix — something was broken and now works
Fixed a UI issue with the Snow details configuration page
2.244.1#1388932
Improvement — an existing feature extended, adjusted or polished
Enum reference models have been added to the UI and API for the Lookup table
2.244.1#1388850
Bug fix — something was broken and now works
Fixed an issue with switching Halo tabs when on the new ticket screen
2.244.1#1388841
Bug fix — something was broken and now works
Fixed a minor display issue with bar chart data labels
2.244.12.236.81#1388683
Bug fix — something was broken and now works
Resolved an issue with using the "Update table values" button on Quotes showing an error when clicked
2.244.1#1388174
Improvement — an existing feature extended, adjusted or polished
CSP Invoices for consumption and reserved instance billing will only be used when they are from the last 6 months and have charges associated
2.244.1#1388056
Improvement — an existing feature extended, adjusted or polished
When testing Sales Mailbox access the errors, if any, will be show after the test is completed for all mailboxes
2.244.1#1387962
Bug fix — something was broken and now works
Fixed a permission issue when using the Create Service API Action
2.244.12.236.81#1387881
Bug fix — something was broken and now works
Fixed an issue with attachments when merging and unmerging
2.244.1#1387850
Improvement — an existing feature extended, adjusted or polished
A reference model has been added for the values of Actoutcomenum (System use) for Actions
2.244.12.236.81#1387844
Bug fix — something was broken and now works
Fixed issues with using the includes criteria for some fields
2.244.12.236.81#1387827
Bug fix — something was broken and now works
Fixed an issue with approval process outcomes not following the correct workflow path in certain scenarios
2.244.1#1387802
Bug fix — something was broken and now works
Fixed an issue with config tracking changes to asset fields
2.244.12.236.81#1387756
Bug fix — something was broken and now works
Fixed a timezone issue that could occur when setting the elapsed time on OLAs
2.244.1#1387610
Bug fix — something was broken and now works
Fixed the LINKTOUSERACTION variable not working when used as a URL in the rich text editor
2.244.12.236.81#1387441
Bug fix — something was broken and now works
Resolved an issue with the getSLATimeLeft function failing to return data when the associated workday is not using the "The working hours are the same every day" option
2.244.1#1387329
Bug fix — something was broken and now works
Fixed an issue with retrieving assets from Snow
2.244.12.236.81#1387325
Bug fix — something was broken and now works
Fixed an issue where some dollar variables would not populate in the AI system prompt
2.244.1#1387183
Improvement — an existing feature extended, adjusted or polished
The default maximum depth for creation of child tickets using ticket templates has been increased to 5
2.244.1#1387157
Bug fix — something was broken and now works
Fixed an issue with cloning assets containing read only date fields
2.244.12.236.81#1387136
Bug fix — something was broken and now works
Fixed an issue with the Pax8 URL being incorrectly set for clients
2.244.12.236.81#1387059
Improvement — an existing feature extended, adjusted or polished
It is now possible to set a mailbox credential override for display name for the Google Mailbox integration
Needs configuration
2.244.1#1387025
Bug fix — something was broken and now works
Fixed an issue with exporting to XLS inferring types incorrectly
2.244.12.236.81#1386963
Improvement — an existing feature extended, adjusted or polished
Language pack improvements for the Xensam integration
2.244.12.236.81#1386839
Bug fix — something was broken and now works
Fixed issue with Ticket first response date not being set in the database
2.244.12.236.81#1386713
Bug fix — something was broken and now works
Fixed an issue with Intacct period calculations
2.244.12.236.81#1386308
Bug fix — something was broken and now works
Fixed a rare issue where a field could inadvertently be read only on the portal
2.244.12.236.81#1386288
Bug fix — something was broken and now works
Fixed an issue where $-IMPACTDESCRIPTION would not populate correctly
2.244.1#1386266
Bug fix — something was broken and now works
Fixed an issue with validating dynamic SQL fields that contain an order by
2.244.1#1386253
Improvement — an existing feature extended, adjusted or polished
When configuring the Microsoft CSP integration it is now possible to map the same property twice for Group to User property mappings
Needs configuration
2.244.1#1386248
Bug fix — something was broken and now works
Resolved an issue with being unable to choose licences assigned to a user that do not exist at the client that the recurring invoice belongs to
2.244.1#1386047
Bug fix — something was broken and now works
Fixed an issue where 'Automatically create a primary instance' would not display when set
2.244.1#1385967
Bug fix — something was broken and now works
Fixed an issue with the new invoices page not loading
2.244.1#1385945
Bug fix — something was broken and now works
Fixed an issue with syncing changes between instances when a source instance is set
2.244.12.236.81#1385935
Bug fix — something was broken and now works
Fixed a display issue with viewing saved forecasts
2.244.12.236.81#1385921
Bug fix — something was broken and now works
Fixed the summary not showing when searching Services
2.244.12.236.81#1385910
Bug fix — something was broken and now works
Fixed an issue with Salesforce imports causing Site names to change
2.244.12.236.81#1385894
Bug fix — something was broken and now works
Resolved an issue with downpayments rounding to the nearest whole number when calculating the quantity remaining to be recognized
2.244.1#1385872
Bug fix — something was broken and now works
Fixed an issue where some icons on buttons could duplicate when clicking
2.244.1#1385834
Bug fix — something was broken and now works
Fixed an issue with the navigation menu in the agent application
2.244.1#1385806
Bug fix — something was broken and now works
Resolved an issue with an error during Automated Ticket creation for Licences with no Client/Site
2.244.12.236.81#1385503
Bug fix — something was broken and now works
Fixed an issue with showing milestones on the Gantt chart
2.244.12.236.81#1385436
Bug fix — something was broken and now works
Fixed an issue where resource booking would still show whilst the module is disabled
2.244.1#1385312
New feature — a capability that did not exist before2.244.1#1385155
Bug fix — something was broken and now works
Resolved an issue with downpayment invoices being deleted causing the amount left for recognition to drop below zero in calculations
2.244.12.236.81#1385132
Bug fix — something was broken and now works
Fixed an issue with "Default to first value" for CT rows
2.244.12.236.81#1385057
Bug fix — something was broken and now works
Fixed a minor UI issue with showing the Ticket Details at the top of the Ticket
2.244.1#1385020
Bug fix — something was broken and now works
Fixed an issue with OLA completion dates not showing in the correct time zone
2.244.12.236.81#1384913
Bug fix — something was broken and now works
Fixed an issue where templates were not filtered to the ticket type being configured
2.244.1#1384466
Bug fix — something was broken and now works
Resolved an issue with using a Ticket Type that assigns new Tickets to the Agents deafult team throwing an error when there is no default team set
2.244.12.236.81#1384368
Bug fix — something was broken and now works
Fixed an issue with Dynamic Field Value Visibility conditions not applying on the Self Service Portal when using Client/Site/User Custom Fields as the criteria
2.244.12.236.81#1384327
Bug fix — something was broken and now works
Fixed an issue where blank notification would send for runbook failures
2.244.1#1384119
Bug fix — something was broken and now works
Fixed a rare issue with deleting tickets
2.244.12.236.81#1383773
Bug fix — something was broken and now works
Due to Pax8 intermittent errors retrieving Product data (Item Name and SKU) the subscription import will complete without the Product data for existing Halo subscriptions
2.244.12.236.81#1383532
Improvement — an existing feature extended, adjusted or polished
Campaigns can now use custom field variables
2.244.1#1383409
Bug fix — something was broken and now works
Fixed various issues with the LogMeIn Rescue integration
2.244.12.236.81#1383346
Bug fix — something was broken and now works
Fixed an issue with ticket tabs switching when the page resizes
2.244.1#1383317
Improvement — an existing feature extended, adjusted or polished
Recurring Invoices can now be quickly marked as reviewed from the "Review Required" list
2.244.1#1383042
Bug fix — something was broken and now works
Fixed an issue where the complete button would disappear on the call screen
2.244.1#1382933
Improvement — an existing feature extended, adjusted or polished2.244.1#1382916
Improvement — an existing feature extended, adjusted or polished
Supplier Start/End date and reference have been added to the Invoice line form. Supplier Start/End date can also be used in Ticket Automation creation criteria
Needs configuration
2.244.1#1382867
Bug fix — something was broken and now works
Fixed an issue with being unable to edit custom table data
2.244.12.236.81#1382836
Bug fix — something was broken and now works
Fixed an issue where Invoice to Client at ticket level could combine invoices correctly
2.244.12.236.81#1382359
Bug fix — something was broken and now works
Fixed an issue where KB Article counts could display incorrectly
2.244.1#1382328
Bug fix — something was broken and now works
Fixed an issue with fields showing on the wrong tab on the ticket
2.244.12.236.81#1382308
Bug fix — something was broken and now works
Resolved an issue with a missing field from Sales Orders that allows the override of the default stock location for Purchase Orders created from the Sales Order lines
2.244.1#1382172
Improvement — an existing feature extended, adjusted or polished
Added a new global setting to the asset configuration: "Restrict the loading of dependency diagrams per asset". This must be enabled for the existing setting "don't load dependency diagram for this asset" to be visible.
Needs configuration
2.244.1#1381859
Bug fix — something was broken and now works
Fixed an issue with prepay expiry showing early in ready for expiry in some cases
2.244.1#1381856
Bug fix — something was broken and now works
Fixed issues with related services on assets
2.244.12.236.81#1381834
Bug fix — something was broken and now works
Fixed an issue with QuickBooks Online Multi-tenanted items not choosing the correct tenant on Sales Orders in some cases
2.244.12.236.81#1381818
Improvement — an existing feature extended, adjusted or polished
Added more step metrics to campaign flows
2.244.1#1381751
Improvement — an existing feature extended, adjusted or polished
Updated the default email content width for the HTML editor
2.244.1#1381742
Bug fix — something was broken and now works
Fixed an issue with identity verification on Call Scripts on the New Ticket screen
2.244.12.236.81#1381184
Improvement — an existing feature extended, adjusted or polished
Minor improvement to the Problem Resolution Finder on the New Call screen
2.244.12.236.81#1381174
Bug fix — something was broken and now works
Fixed an issue where date filters using relative day values were returning incorrect results
2.244.12.236.81#1380886
Bug fix — something was broken and now works
Fixed an issue with the $-variable IS_IN_MAINTENANCE_WINDOW
2.244.12.236.81#1380879
Improvement — an existing feature extended, adjusted or polished2.244.1#1380823
Bug fix — something was broken and now works
Fixed an issue with using simplified rich text fields on non-ticket entities
2.244.12.236.81#1380808
Bug fix — something was broken and now works
Resolved an issue with using ticket filter for "Suppplier Name" and type "Is not equal to" failing to include tickets without a supplier
2.244.1#1380772
Improvement — an existing feature extended, adjusted or polished
The start and end date for the period that a recurring invoice is covered will now be stored against the line on the resulting invoice so that when recurring invoices are merged on creation the period data is not lost
2.244.1#1380761
Bug fix — something was broken and now works
Fixed several minor issues causing some types of Sage Intacct fieldmappings to fail in some cases
2.244.12.236.81#1380608
Improvement — an existing feature extended, adjusted or polished
An additional permission has been added to the API Application permission list to allow the creation of Actions with the email properties "emailto", "emailcc", "emaildirection", "emailsubjectnew"
Needs configuration
2.244.1#1380295
Bug fix — something was broken and now works
Fixed an issue with using modal action when showing a tab for each communication channel on tickets
2.244.1#1380015
Bug fix — something was broken and now works
Fixed an issue with deleting asset types when maintenance windows are enabled
2.244.12.236.81#1379892
Bug fix — something was broken and now works
Fixed an issue with adding dynamic field value visibility on approval processes
2.244.12.236.81#1379890
Bug fix — something was broken and now works
Fixed an issue with populating the Related Services field on Ticket Templates
2.244.12.236.81#1379392
Bug fix — something was broken and now works
Fixed a UI issue with API agents using a concurrent license
2.244.12.236.81#1379361
Improvement — an existing feature extended, adjusted or polished
Increased the allowed length of SDItemCode to 250 characters
2.244.1#1379261
Bug fix — something was broken and now works
Resolved an issue with Bill and Purchase Orders failing to sync to Quickbooks Online due to missing a TxnDate
2.244.12.236.81#1378623
Bug fix — something was broken and now works
Fixed an issue with using the tags field in the self-service portal.
2.244.12.236.81#1378406
Bug fix — something was broken and now works
Resolved an issue with PDF generation creating extra pages that contain no content relating to using Report Charts in the PDF html/content
2.244.12.236.81#1378259
Bug fix — something was broken and now works
Fixed an issue with using incident details configuration on services
2.244.1#1378055
Bug fix — something was broken and now works
Fixed an issue with selecting a user's previously selected assets
2.244.12.236.81#1378043
Improvement — an existing feature extended, adjusted or polished
Minor UI improvement to the Tags field
2.244.12.236.81#1377957
Improvement — an existing feature extended, adjusted or polished
When configuring an Action to create a Child Ticket, the User of the new Ticket can be chosen to be Main Contact at the Ticket's Site
2.244.1#1377901
Bug fix — something was broken and now works
Fixed an issue where Projects with milestones would error when cloned
2.244.12.236.81#1377867
Bug fix — something was broken and now works
Fixed an issue where Sales Order columns were misaligned
2.244.12.236.81#1377819
Bug fix — something was broken and now works
Fixed minor UI issue within the Wordpress.com integration
2.244.1#1377523
Improvement — an existing feature extended, adjusted or polished
Improved Dynamics Business Central logging
2.244.12.236.81#1377511
Bug fix — something was broken and now works
Fixed an issue with 2FA codes not sending when the background services are paused
2.244.12.236.81#1377434
Improvement — an existing feature extended, adjusted or polished
Tickets that are related when using the "many to many" option will now have the relationship changes audited
2.244.12.236.81#1377430
Improvement — an existing feature extended, adjusted or polished
Ticket search query improvement
2.244.12.236.81#1376573
Improvement — an existing feature extended, adjusted or polished
When using The Google Workspace integration, Users will still be included for calculated quantities when they are suspended but not archived.
2.244.1#1376526
Improvement — an existing feature extended, adjusted or polished
Improved error handling for new site saves
2.244.12.236.81#1376408
Bug fix — something was broken and now works
Fixed a minor issue with cloning asset types
2.244.12.236.81#1376215
Bug fix — something was broken and now works
Fix an issue with article publishing that could cause the latest draft changes not to be published.
2.244.12.236.81#1376176
Improvement — an existing feature extended, adjusted or polished
Improved the performance of the updatelines endpoint
Performance
2.244.12.236.81#1376112
Improvement — an existing feature extended, adjusted or polished2.244.1#1376082
Improvement — an existing feature extended, adjusted or polished
Added a backend switch for ServiceNow priority/severity sync for ServiceNow incidents.
2.244.12.236.81#1375581
Bug fix — something was broken and now works
Fixed an issue with Pax8 subscriptions failing to be added to invoices in some cases
2.244.12.236.81#1375302
Improvement — an existing feature extended, adjusted or polished
Emails sent from Halo will now automatically be formatted with <body> and <head> tags
2.244.1#1375189
Bug fix — something was broken and now works
Resolved an issue with non-hosted Halo instances Custom Integrations that use local network IP addresses failing to complete requests
2.244.12.236.81#1374275
Bug fix — something was broken and now works
Fixed an issue with paginated new ticket forms on the portal
2.244.1#1374100
Improvement — an existing feature extended, adjusted or polished
Improved speed of ticket list loading in the self service portal
Performance
2.244.1#1372528
Improvement — an existing feature extended, adjusted or polished
An option has been added to Template configuration so that the Start and Target date calculations will be made using workdays only
Needs configuration
2.244.1#1372135
Improvement — an existing feature extended, adjusted or polished
Added a confirmation to the Approve/Reject all buttons for Approvals
2.244.1#1371526
Bug fix — something was broken and now works
Fixed an issue with changing an asset to a type that's linked to a service
2.244.12.236.81#1371368
Bug fix — something was broken and now works
Fixed an issue where 'Save as Email Template' always saved the first email in a Mail Campaign instead of the selected one
2.244.12.236.81#1369812
Bug fix — something was broken and now works
Resolved an issue with emails from the Apple iPhone mail client appearing blank in the action preview
2.244.12.236.81#1369622
Improvement — an existing feature extended, adjusted or polished
Added an Audit record when the primary Asset on a Ticket changes
2.244.1#1368221
Improvement — an existing feature extended, adjusted or polished
Added $ default_currency_symbol to Kanban view
2.244.1#1367535
Bug fix — something was broken and now works
Fixed an issue where CF dollar variables would not populate when using dynamic SQL
2.244.1#1367266
Bug fix — something was broken and now works
Fixed an issue where team leaders could not see all agents in the ticket area tree
2.244.1#1367178
Improvement — an existing feature extended, adjusted or polished2.244.1#1366920
Improvement — an existing feature extended, adjusted or polished
Added an "IDENTITY" check to Huntress emails to match users email addresses as part of the Huntress Email Rule
2.244.12.236.81#1365187
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1365156
Needs configuration
Bug fix — something was broken and now works
Resolved an issue with validation for Scheduled Tickets using SQL requiring an Asset to be manually selected
2.244.12.236.81#1365152
Bug fix — something was broken and now works
Fixed an issue with minimum invoice net amount not considering outstanding costs on invoice creation
2.244.1#1362572
Improvement — an existing feature extended, adjusted or polished
A setting has been added to ensure that emails processed into existing Tickets that are not a reply to an action taken/added to the Ticket are not included in email threading
Needs configuration
2.244.1#1359787
Bug fix — something was broken and now works
Fix for potential chat ringing issues
2.244.12.236.81#1357888
Bug fix — something was broken and now works
Resolved an issue with formatting issues when emails sent using SMTP are viewed in email clients such as Google Mail
2.244.1#1357614
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1357342
Needs configuration
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1356740
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with search results not automatically loading when clicking 'see more results' on the search screen
2.244.1#1355686
Improvement — an existing feature extended, adjusted or polished
Added a setting to determine whether a quote status is included in the quote expiry scan
Needs configuration
2.244.1#1354269
Improvement — an existing feature extended, adjusted or polished
Added Pipeline Stage to new opportunity and action field lists
2.244.1#1353739
Bug fix — something was broken and now works
Fixed an issue with downloading signature attachments
2.244.12.236.81#1352528
Bug fix — something was broken and now works
Fixed an issue where the delivery address would not copy from a PO to a Bill
2.244.1#1352425
Bug fix — something was broken and now works
Fixed an issue with surveys being sent without considering survery related configuration
2.244.1#1350377
Improvement — an existing feature extended, adjusted or polished
Added customer type and customer custom fields to distribution list filters
2.244.1#1338056
Bug fix — something was broken and now works
Fixed an issue with inconsistent pro-rata calculations in different time zones.
2.244.12.236.81#1333520
Improvement — an existing feature extended, adjusted or polished
Added Title and Login as available user mapping fields for Sailpoint
2.244.1#1332523
Improvement — an existing feature extended, adjusted or polished2.244.1#1331127
Improvement — an existing feature extended, adjusted or polished
Minor improvements to $-beacon and click tracking in Mail Campaigns
2.244.1#1328723
Bug fix — something was broken and now works
Fixed a permission issue preventing the download of site documents on the End User Portal for users with client-level document access
2.244.12.236.81#1325895
Improvement — an existing feature extended, adjusted or polished
Changes to support API-side currency conversion.
2.244.1#1323845
Bug fix — something was broken and now works
Prevented errors with last action variables population from breaking approval process progression
2.244.12.236.81#1323648
Bug fix — something was broken and now works
Fixed rounding issue with properties in teh Halo Asset Discovery Integration
2.244.12.236.81#1310425
Bug fix — something was broken and now works
Fixed an issue with Avalara where the wrong address mapping was used
2.244.1#1283944
New feature — a capability that did not exist before2.244.12.236.81#1271598
Improvement — an existing feature extended, adjusted or polished2.244.1#1264055
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1244522
Needs configuration
New feature — a capability that did not exist before
It is now possible to create Asset fields that use regex validation when the field data is submitted and this can be overridden per Asset type and field mapping
2.244.1#1240313
New feature — a capability that did not exist before
Added an option to confirm mail campaign clicks via a JavaScript browser check.
Needs configuration
2.244.1#1239097
Bug fix — something was broken and now works
Fixed an issue with sorting services by sequence
2.244.12.236.81#1237254
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1197476
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where the details field would not clear when changing the ticket type on the new ticket screen
2.244.1#1195773
New feature — a capability that did not exist beforeNeeds configuration2.244.1#1191767
Needs configuration
New feature — a capability that did not exist beforeNeeds configuration2.244.1#1189719
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with translations when cloning a ticket type or action outcome
2.244.12.236.81#1186581
Improvement — an existing feature extended, adjusted or polished
Tweaked when the Create a new List button will show under specific circumstances
2.244.1#1157179
New feature — a capability that did not exist before2.244.1#1141200
Improvement — an existing feature extended, adjusted or polished
Login query performance improvement
Performance
2.244.12.236.81#1121885
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1120038
Needs configuration
New feature — a capability that did not exist before2.244.1#1119984
Improvement — an existing feature extended, adjusted or polished2.244.1#1114823
New feature — a capability that did not exist before2.244.1#1114678
Improvement — an existing feature extended, adjusted or polished2.244.1#1111458
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#1110812
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added the option to do user email matching for Intune asset imports when a user cannot be found by ID
Needs configuration
2.244.1#1095244
New feature — a capability that did not exist before2.244.1#1091239
Improvement — an existing feature extended, adjusted or polished
Added a Product filter for use when linking a Ticket to a Jira Software Issue
2.244.1#1078040
New feature — a capability that did not exist before2.244.1#1077898
Improvement — an existing feature extended, adjusted or polished
Stock bin display changed for specific customer
2.244.12.236.81#1067361
New feature — a capability that did not exist before2.244.1#1043607
Improvement — an existing feature extended, adjusted or polished2.244.1#1041387
Improvement — an existing feature extended, adjusted or polished
User selection now opens automatically on the call screen when caller ID is blank
2.244.1#1014645
New feature — a capability that did not exist before2.244.1#999543
Improvement — an existing feature extended, adjusted or polished
You can now enable a ticket count on the 'Other Open Tickets' tab via global Ticket Settings
Needs configuration
2.244.1#995493
Improvement — an existing feature extended, adjusted or polished2.244.1#984174
Improvement — an existing feature extended, adjusted or polished2.244.1#976359
Bug fix — something was broken and now works
Fixed an issue with child ticket dropdown on opportunity list views
2.244.1#960042
Improvement — an existing feature extended, adjusted or polished
Added permissions to allow Suppliers, Clients, Sites, and Users to be made inactive
2.244.1#881071
Bug fix — something was broken and now works
Purchase Orders created from Sales Orders with an overridden purchase currency and rate will now use that associated rate
2.244.12.236.81#840553
New feature — a capability that did not exist before2.244.1#824173
Bug fix — something was broken and now works
Fixed an issue where bulk changing category would not follow category restrictions
2.244.1#822742
Improvement — an existing feature extended, adjusted or polished
You can now add the Ticket Status field to the Agent New Ticket screen
2.244.1#736818
New feature — a capability that did not exist before
Added $-APPROVEDNOTES
2.244.1#675045
Improvement — an existing feature extended, adjusted or polished
You can now filter the scheduling assistant by agent
2.244.1#627138
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.244.1#602303
Needs configuration
New feature — a capability that did not exist before
Added Contract Expiry and Near Expiry event triggers for Notification/Webhooks
2.244.1#531822
New feature — a capability that did not exist before2.244.1#530898
Improvement — an existing feature extended, adjusted or polished2.244.1#416210
Bug fix — something was broken and now works
Fixed issues with portal chat page
2.244.2#1417466
Bug fix — something was broken and now works
Fixed an issue with asset field reconciliation
2.244.2#1416906
Bug fix — something was broken and now works
Fixed an issue with lookups not triggering until changing the trigger field a second time
2.244.2#1416629
Bug fix — something was broken and now works
Fixed an issue where an error could be thrown when editing an orders line directly
2.244.2#1416618
Bug fix — something was broken and now works
Resolved an issue with reports generating around 600 pages when they do not contain a Style HTML tag and they also contain chart/report data
2.244.22.236.81#1415399
Bug fix — something was broken and now works
Fixed an issue with adding Asset Type rules within the Cisco Meraki integration
2.244.22.236.81#1402133
Bug fix — something was broken and now works
Fix custom field visibility saving issue
2.244.22.236.81#1383414
Bug fix — something was broken and now works
Resolved an error thrown when using variables to populate Purchase Order and Quotation Long Description but no variables have been set up
2.244.3#1418058
Bug fix — something was broken and now works
Fixed issues with the chat page when not logged in
2.244.3#1418032
Bug fix — something was broken and now works
Fixed a minor issue with detecting certain column usage in reports
2.244.3#1416540
Bug fix — something was broken and now works
Fixed an issue with retrieving sales orders linked to tickets
2.244.4#1419720
Bug fix — something was broken and now works
Fixed issue with reconciliation for asset fields
2.244.4#1419718
Bug fix — something was broken and now works
Fixed an issue when using AI Matching groups with the Halo V1 Vector database
2.244.4#1418620
Bug fix — something was broken and now works
Resolved an issue with Prepay calculating available balance incorrectly when allocating time entries
2.244.4#1418151
Bug fix — something was broken and now works
Fixed issues with sending a ticket survey and setting the fsurveysent value
2.244.4#1417345
Internal or maintenance work with no directly usable change
Customer specific debug logging
2.244.42.236.81#1016821
Bug fix — something was broken and now works
Fixed an issue logging tickets
2.244.5#1421083