2.242
Improvement — an existing feature extended, adjusted or polished
UI performance enhancements
Performance
2.242.1#1378543
Bug fix — something was broken and now works
Fixed a minor issue in the 2.236 upgrade process
2.242.52.236.62#1383183
Bug fix — something was broken and now works
Fixed an issue with runbook steps using the 'edit asset' Halo API action
2.242.62.236.63#1382312
Bug fix — something was broken and now works
Fixed an issue with the not equal to visibility condition
2.242.62.236.63#1382290
Bug fix — something was broken and now works
Fixed an issue which could affect the loading speed on the Self Service Portal under specific conditions
Performance
2.242.72.236.64#1385358
Bug fix — something was broken and now works
Fixed an issue with loading workflow steps
2.242.132.236.68#1388741
Bug fix — something was broken and now works
Fixed an issue with invoice due dates
2.242.152.236.74#1417012
Bug fix — something was broken and now works
Fixed an issue with importing from Distribution integrations
2.242.12.236.71#1378005
Improvement — an existing feature extended, adjusted or polished
When users are bulk-deactivated by the DB Integrator, it will now show the name of the integration in the change history
2.242.1#1377945
Improvement — an existing feature extended, adjusted or polished
Language pack improvements for the Coralogix integration
2.242.12.236.71#1377915
Bug fix — something was broken and now works
Fixed an issue with importing certain fields from Meraki
2.242.12.236.71#1377849
Bug fix — something was broken and now works
Fixed an issue with using teams as CAB members
2.242.12.236.71#1377641
Bug fix — something was broken and now works
Fixed an issue where actions with the "Issue item" use could sometimes fail
2.242.12.236.71#1377355
Bug fix — something was broken and now works
Fixed an issue where fixed contracts wouldn't display periodic history
2.242.1#1377187
Improvement — an existing feature extended, adjusted or polished
Minor improvement to lookup functionality from new Actions on the End-User Portal
2.242.12.236.71#1377109
Bug fix — something was broken and now works
Fixed an issue with cloning assets linked to services
2.242.1#1377098
Improvement — an existing feature extended, adjusted or polished
Hidden filter icon from child sub-table on the End-User Portal
2.242.12.236.71#1376738
Bug fix — something was broken and now works
Fixed an issue with cloning assets linked to services
2.242.12.236.71#1376623
Bug fix — something was broken and now works
Resolved an eror using notifications for Agents on shift when shifts is not an enabled module
2.242.12.236.71#1376355
Improvement — an existing feature extended, adjusted or polished
When changing the Ticket Type of a Ticket the Custom Field defaults will now be applied
2.242.1#1376312
Improvement — an existing feature extended, adjusted or polished
Improved performance when filtering assets by Created Date / Last Updated
Performance
2.242.1#1376205
New feature — a capability that did not exist before
Added support for Checkbox CFs that trigger lookups to be able to map the lookup success or failure outcome
2.242.12.236.71#1376182
Bug fix — something was broken and now works
Fixed an issue with adding client restrictions to Change Freeze periods
2.242.12.236.71#1376105
Bug fix — something was broken and now works
Fixed minor language issues within the SentinelOne Integration
2.242.12.236.71#1375573
Bug fix — something was broken and now works
Fixed an issue with processing automations in UAT instances
2.242.12.236.71#1375444
Bug fix — something was broken and now works
Fixed an issue where ticket rule load balancing did not take the rule's assigned team into account
2.242.12.236.71#1375442
Bug fix — something was broken and now works
Fixed dynamic field value visibility where conditions are based on multi-select fields
2.242.12.236.61#1375417
Bug fix — something was broken and now works
Fixed an issue that could occur when using custom field URI parameters on the new ticket screen
2.242.12.236.71#1375295
The ##jsonstringify## option can now be used when calculating variables as part of a Custom Integration/Runbook
2.242.1#1375290
Improvement — an existing feature extended, adjusted or polished
The subscriptions tab has been added to Top Level and will show next to the Licences tab
2.242.1#1375267
Bug fix — something was broken and now works
Fixed an issue with Ticket Rule CF outcomes applying in some scenarios
2.242.12.236.71#1375252
Bug fix — something was broken and now works
Appointments will no longer be created automatically for Tickets using the relevant Ticket Type setting when the Ticket is closed or pending closure.
2.242.12.236.71#1375225
Bug fix — something was broken and now works
Fixed an issue with retrieving values for Suppliers
2.242.12.236.71#1375080
Improvement — an existing feature extended, adjusted or polished
Admin agents can now edit the Active/Inactive state of software licences and subscriptions linked to 3rd party integrations
2.242.1#1374985
Improvement — an existing feature extended, adjusted or polished
Status ordering in Ticket Lists will now follow the Sequence configured per Status instead of alphabetical
2.242.1#1374983
Bug fix — something was broken and now works
Fixed a rare issue with asset events showing in ticket event logs
2.242.12.236.71#1374585
Bug fix — something was broken and now works
Fixed an issue with cloning Knowledge Base articles
2.242.12.236.71#1374491
Bug fix — something was broken and now works
Resolved an issue with stock/purchase order details failing to be copied when merging Assets/Devices
2.242.12.236.71#1374153
Bug fix — something was broken and now works
Fixed a minor display issue when using AI search for services on the portal
2.242.12.236.71#1374150
Improvement — an existing feature extended, adjusted or polished
Assets/Devices will be allowed duplicate Asset Number/Tag if the existing Assets/Devices are inactive
2.242.12.236.71#1374131
Improvement — an existing feature extended, adjusted or polished
Adjusted how the default for Observed Percent Complete is calculated for Intacct Project Syncing
2.242.12.236.71#1373616
Bug fix — something was broken and now works
Fixed an issue with quotes
2.242.12.236.71#1373531
Bug fix — something was broken and now works
Fixed an issue where the WhatsApp Content Template field wouldn't load for agents
2.242.12.236.71#1373169
Bug fix — something was broken and now works
Fixed an issue where Sales Orders sometimes wouldn't display in Ready for Invoicing when partially invoiced
2.242.1#1373132
Bug fix — something was broken and now works
Fixed an issue where milestones wouldn't display on Tickets
2.242.12.236.71#1373105
Bug fix — something was broken and now works
Fixed a minor issue with the 'complete' button on appointments
2.242.12.236.71#1372995
Bug fix — something was broken and now works
Fixed an issue with using a custom integration method on a dynamic custom field
2.242.1#1372743
Improvement — an existing feature extended, adjusted or polished
Quote and Sales Order gross total will now show on the totals section below the line items
2.242.1#1372603
Bug fix — something was broken and now works
Fixed an issue where appointments could be erroneously deleted
2.242.12.236.71#1372407
Bug fix — something was broken and now works
Fixed an issue where hiding user info on a ticket could also hide the assets field
2.242.12.236.71#1372405
Improvement — an existing feature extended, adjusted or polished
Updated Xero language pack
2.242.12.236.71#1372352
Bug fix — something was broken and now works
Fixed an issue with starting an approval process from a workflow automation
2.242.12.236.71#1372314
Bug fix — something was broken and now works
Fixed a minor issue with viewing the logs on runbook steps
2.242.12.236.71#1372246
Bug fix — something was broken and now works
Fixed an error with receiving webhooks from Confluence
2.242.12.236.71#1372152
Bug fix — something was broken and now works
Resolved an error thrown when loading Kanban data if there are Custom Fields with type Attachment
2.242.12.236.71#1372119
Bug fix — something was broken and now works
Resolved an issue with the Date/Time input fields moving dates inconsistently in Holiday configuration
2.242.1#1372092
Bug fix — something was broken and now works
Fixed an issue where the infinite loop threshold configured against a runbook would sometimes not apply
2.242.1#1372085
Bug fix — something was broken and now works
Resolved an issue with Tickets failing to be released from SLA Hold for appointments added with a start date in the past or upcoming very shortly
2.242.12.236.71#1371928
Bug fix — something was broken and now works
Fixed an issue with sorting items by cost
2.242.1#1371899
Bug fix — something was broken and now works
Resolved an issue with Dynamic Field Visiblity for Ticket Type fields failing to use User/Site/Customer custom fields on the self service portal
2.242.1#1371359
Bug fix — something was broken and now works
Resolved an issue with Recurring Invoice pro rated lines with a discount failing to sync to Xero on first attempt
2.242.12.236.71#1371224
Bug fix — something was broken and now works
Resolved an error thrown when a webhook is recieved for a Xero invoice with no Invoice Date
2.242.12.236.71#1371085
Improvement — an existing feature extended, adjusted or polished
Minor UI improvement
2.242.12.236.71#1371002
Improvement — an existing feature extended, adjusted or polished
Quote expiry scan no longer updates tickets in closed status
2.242.1#1370604
Bug fix — something was broken and now works
Fixed a minor issue with workflow style campaigns
2.242.12.236.71#1370501
Bug fix — something was broken and now works
Fixed an issue with adding service requests to new services
2.242.12.236.71#1370462
Bug fix — something was broken and now works
Fixed a minor language issue in ticket general settings
2.242.12.236.71#1370417
Bug fix — something was broken and now works
Resolved an issue with Liongard import failing to use any available metric data for matching to existing devices
2.242.12.236.71#1370389
Bug fix — something was broken and now works
Fixed an issue with deleting user security questions
2.242.12.236.71#1370230
Bug fix — something was broken and now works
Fixed an issue where a ticket status could be nulled out
2.242.12.236.71#1370168
Bug fix — something was broken and now works
Fixed an issue with large numbers causing errors on order lines in some case
2.242.12.236.71#1370146
Bug fix — something was broken and now works
Fixed an issue where quotes approved from Quoter could create blank Sales Orders when optional items were selected
2.242.1#1370144
Bug fix — something was broken and now works
Fixed an issue with bulk ticket re-assignment timing out
Performance
2.242.12.236.71#1370062
Improvement — an existing feature extended, adjusted or polished
Minor UI improvement to Rich Text Custom Fields
2.242.12.236.71#1370054
Bug fix — something was broken and now works
Fixed an issue with campaigns inheriting the sales mailbox set on a distribution list
2.242.12.236.71#1369825
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.242.12.236.71#1369703
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where some agents could not change users on tickets despite having correct permissions
2.242.12.236.71#1369168
Bug fix — something was broken and now works
Resolved an issue with Sales Orders in the system currency incorrectly showing some data for alternative currencies
2.242.12.236.71#1369122
Improvement — an existing feature extended, adjusted or polished
Additional marketplace options have been added to the CSP Pricing sheet import
2.242.12.236.71#1368718
Bug fix — something was broken and now works
Resolved an issue with pagination on the Asset/Device endpoint, which is limited to 50 records at a time, that returns the incorrect page if more than 50 records are requested
2.242.12.236.71#1368436
Bug fix — something was broken and now works
Resolved an issue with the response logged as part of an action on an unassigned ticket causing a incompatible team/agent to be assigned when the action is also reassigning the agent but not the team
2.242.12.236.71#1368346
Improvement — an existing feature extended, adjusted or polished
Improved performance when loading assets with lots of relationships
Performance
2.242.12.236.71#1368170
Bug fix — something was broken and now works
Fixed an issue with configuring default values for rich text custom fields
2.242.12.236.71#1368146
Bug fix — something was broken and now works
Resolved an issue with rounding for invoice lines automatically adjusting to the system PDF decimal display value causing loss of accuracy in some cases
2.242.12.236.71#1367954
Internal or maintenance work with no directly usable change
Removed a duplicate setting on Action configuration
2.242.12.236.71#1367917
Bug fix — something was broken and now works
Fixed issues with Child Ticket creation rules that are set directly on the Ticket Type
2.242.12.236.71#1367906
Improvement — an existing feature extended, adjusted or polished
Recurring Invoice lines that are linked to Subscriptions/Licences with price/cost updates will now use the period of the subscription/licence to calculate the correct price for the recurring invoice period
2.242.1#1367503
Bug fix — something was broken and now works
Prevented end dates from being set before start dates within Change Freeze Periods/Maintenance Windows
2.242.12.236.71#1367482
Bug fix — something was broken and now works
Resolved an issue with merging tickets incorrectly requiring categories to be set
2.242.12.236.71#1367461
Bug fix — something was broken and now works
Resolved an issue with moving to a new workflow that has a condition on the first step failing to use all properties from the existing ticket
2.242.12.236.71#1367348
Bug fix — something was broken and now works
Resolved an issue with setting the default location of an appointment by the Tickets site
2.242.12.236.71#1367241
Bug fix — something was broken and now works
Fixed an issue with HaloCRM trials
2.242.1#1367156
Bug fix — something was broken and now works
Resolved an issue with added invoice lines appearing second from the top of the table instead of the top of the table.
2.242.12.236.71#1366924
Bug fix — something was broken and now works
Resolved an issue with the settings "Status of Tickets before they are able to be invoiced" and "Status of Tickets before the travel/mileage is able to be invoiced" failing to save correctly
2.242.1#1366578
Bug fix — something was broken and now works
Resolved an issue with a missing ticket variable $ TICKETISBILLABLE
2.242.12.236.71#1366531
Bug fix — something was broken and now works
Resolved an issue with duplicate pro-rata lines added to recurring invoice lines when the line is linked to users with specific licences
2.242.12.236.71#1366455
Improvement — an existing feature extended, adjusted or polished
A warning has been added that will show in Automation/Custom Integration logs when execution time is longer than 15 minutes
2.242.12.236.71#1366329
Bug fix — something was broken and now works
Fixed an issue where updates to Dynamic SQL custom fields on Clients and Sites were not recording correctly in the audit log
2.242.12.236.71#1366307
Bug fix — something was broken and now works
Fixed audit logging and trigger logic for PII detection
Security
2.242.1#1366188
Bug fix — something was broken and now works
Resolved an issue with Authentication failing for Google Business Review/Question integration
2.242.12.236.71#1365499
Bug fix — something was broken and now works
Fixed issue where the selected Custom Table navigation menu item was not highlighted
2.242.12.236.71#1365394
Improvement — an existing feature extended, adjusted or polished
When using Ticket calendar views, the agenda view is now clickable
2.242.12.236.71#1365357
Bug fix — something was broken and now works
Fixed an issue with the split Knowledge Base view count not displaying on search screens
2.242.12.236.71#1365341
Bug fix — something was broken and now works
Fixed an issue where "Update Invoice unit price when linked subscription changes" option for subscription quantities wouldn't default correctly
2.242.12.236.71#1364897
Bug fix — something was broken and now works
Fixed an issue where pinned ticket details could not be scrolled when expanded
2.242.1#1364199
Bug fix — something was broken and now works
Resolved an issue with non-deliverable microsoft emails causing an issue with outbound emails from the same ticket when using email threading
2.242.12.236.71#1363908
Bug fix — something was broken and now works
Fixed an error with the Clustering automation when processing a large number of tickets
2.242.12.236.71#1363853
Bug fix — something was broken and now works
Resolved an issue with Time type custom fields adding 25 minutes when submitted by a user with a browser timezone set to Dublin
2.242.1#1363094
Improvement — an existing feature extended, adjusted or polished
Indexes have been added to speed up load times for Audit/Change History tabs
Performance
2.242.1#1362902
Improvement — an existing feature extended, adjusted or polished
A setting to control how Intune devices are moved to a site has been exposed for the Microsoft CSP integration
Needs configuration
2.242.12.236.71#1362898
Bug fix — something was broken and now works
Fixed issue with ticket sorting and filtering on the "Third Party ID (String)" column
2.242.12.236.71#1362158
Bug fix — something was broken and now works
Fixed issue with Client/Site/User only pop-up notes showing on tickets
2.242.1#1361864
Bug fix — something was broken and now works
Fixed an issue where income account codes set on Invoice lines wouldn't sync to SnelStart
2.242.12.236.71#1361337
Improvement — an existing feature extended, adjusted or polished
Allowed the total value to populate within the Items Issued field on the New Ticket screen (Agent App)
2.242.12.236.71#1361182
Bug fix — something was broken and now works
Fixed the "use specific action" function failing when using a Virtual Agent whilst logged in as an agent
2.242.1#1361124
Bug fix — something was broken and now works
Fixed an issue with portal ticket type access for clients without linked organisation when using criteria-based ticket type-client restrictions
2.242.12.236.71#1360375
Bug fix — something was broken and now works
Resolved an issue with the timer displaying the incorrect time left when using a priority that start the SLA timer from the next day logged or response required after a specified time
2.242.12.236.71#1359512
Bug fix — something was broken and now works
Fixed an issue where text could be cut-off when using Azure Translator for translating a language pack
2.242.1#1358815
Bug fix — something was broken and now works
Fixed an issue with filtering asset lists on field has/does not have value
2.242.12.236.71#1355566
Bug fix — something was broken and now works
Fixed an issue with trying to create DFV off of a Checkbox field
2.242.12.236.71#1339247
Bug fix — something was broken and now works
Fixed an issue with applying a weekend multiplier when rounding charge hours to increment/minimum minutes then applying multipliers
2.242.12.236.71#1338741
Bug fix — something was broken and now works
Fixed an error when attempting to AI index a ticket with blank details whilst using the Halo Vector Store option
2.242.12.236.71#1337183
Improvement — an existing feature extended, adjusted or polished
Improved security surrounding PO approvals
Security
2.242.12.236.71#1335884
New feature — a capability that did not exist before
You can now use Custom Tables on Embedded Ticket Forms
2.242.1#1333795
New feature — a capability that did not exist before
Added a new integration SSO security check
Security
2.242.1#1331651
Bug fix — something was broken and now works
Fixed an issue where reserved assets would not pre-populate on Sales Order consignment
2.242.1#1330413
Bug fix — something was broken and now works
Resolved an issue with Sales Orders showing in the Invoice list when they contain no invoiceable lines but do contain groups
2.242.12.236.71#1323901
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.242.1#1284943
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Virtual Agents and Operations Agents using the Responses API will now store function call results in the chat history, allowing the AI to refer back to previous tool calls
2.242.1#1272242
Bug fix — something was broken and now works
Fixed an issue where tickets were incorrectly hidden from the "My Tickets" area on the portal
2.242.12.236.71#1267244
New feature — a capability that did not exist before2.242.1#1266073
Bug fix — something was broken and now works
Resolved an issue with the variable $-CHARGEHOURS showing the incorrect time when the email sent is delayed or sent using a notification
2.242.12.236.71#1263786
Bug fix — something was broken and now works
Resolved an issue with the incorrect tax showing for invoices after currency conversion settings have been disabled
2.242.12.236.71#1250746
Bug fix — something was broken and now works
Fixed an issue with creating assets from receiving stock on purchase orders
2.242.12.236.71#1241314
Improvement — an existing feature extended, adjusted or polished
Added additional security to prevent errors in contract approval on the portal
Security
2.242.12.236.71#1240579
Bug fix — something was broken and now works
Resolved an issue with the survey dollar variables failing to correctly populate when sent using methods that do not directly relate to a specific action on a Ticket
2.242.12.236.71#1207855
Bug fix — something was broken and now works
Fixed issue with article PDFs not correctly generating when using the KB key URL
2.242.12.236.71#1206921
Improvement — an existing feature extended, adjusted or polished2.242.1#1184422
Improvement — an existing feature extended, adjusted or polished
Added More Timezones
2.242.1#1184194
Improvement — an existing feature extended, adjusted or polished
Added the ability to configure the Self Service Portal logo alt text
Needs configuration
2.242.1#1169707
New feature — a capability that did not exist before2.242.1#1145363
Bug fix — something was broken and now works
Fixed issues with KB article navigation and button visibility when static FAQ list navigation is enabled
2.242.12.236.71#1145190
Bug fix — something was broken and now works
Fixed an issue where subscriptions imported from Distribution integrations wouldn't display the linked third party client name
2.242.1#1139951
New feature — a capability that did not exist before2.242.12.236.71#1118644
Internal or maintenance work with no directly usable change
Automatically migrated Virtual Agents and Operations Agents to use the Responses API in preparation for the deprecation of the Assistants API
2.242.1#1106102
Bug fix — something was broken and now works
Fixed an issue with validation errors showing on tickets for fields unrelated to the ticket type
2.242.1#1085889
Improvement — an existing feature extended, adjusted or polished
Adds a setting to hide the article search filter on the End-User Portal
Needs configuration
2.242.1#1083024
Bug fix — something was broken and now works
Resolved an issue with dashboard filters with values containing the comma character formatting incorrectly
2.242.12.236.71#1081884
New feature — a capability that did not exist before
Add automation, webhook, and notification triggers for ticket attachment edited and ticket attachment deleted
2.242.1#1069777
Improvement — an existing feature extended, adjusted or polished
Email "To" addresses can now be used as a workflow automation criteria
Performance
2.242.1#1068675
New feature — a capability that did not exist before
Added the ability to set Purchase Currency on Bundles
2.242.1#1047745
Bug fix — something was broken and now works
Fixed an issue which could prevent deletion for certain entities
2.242.1#1042291
Improvement — an existing feature extended, adjusted or polished2.242.1#1031991
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.242.1#985457
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with syncing Invoices associated with projects to QuickBooks Online
2.242.1#972223
Improvement — an existing feature extended, adjusted or polished
Added Bulk Sales Order ticket creation to the background thread
2.242.1#923525
New feature — a capability that did not exist before
Added the ability to prevent tickets from being unassigned when removing teams from Agents
2.242.1#832838
New feature — a capability that did not exist before
Added a new Ticket Rule option to clear the Ticket list colour
2.242.1#566190
Improvement — an existing feature extended, adjusted or polished
Live Custom field values now pass their id through to custom fields that use Runbook Methods
2.242.2#921270
Bug fix — something was broken and now works
Fixed an issue saving role permissions
2.242.3#1379490
Bug fix — something was broken and now works
Fixed an issue with viewing incoming emails
2.242.3#1379318
Bug fix — something was broken and now works
Fixed an issue with viewing templates
2.242.3#1379222
Bug fix — something was broken and now works
Resolved an issue with loading the Quote/Order screen when using multiple currencies and the Quote/Order has a non-system default currency
2.242.3#1379212
Bug fix — something was broken and now works
Fixed being unable to add lines to Quotes, Purchase Orders and Sales Orders
2.242.4#1382015
Bug fix — something was broken and now works
Fixed a minor issue with the menu options on list views
2.242.4#1381943
Bug fix — something was broken and now works
Fixed an issue when loading Screen Layout Profiles
2.242.4#1381105
Bug fix — something was broken and now works
Fixed some minor visiblity issues regarding Sage Intacct
2.242.4#1380759
Bug fix — something was broken and now works
Fixed issues with child tickets and kanban views
2.242.4#1380645
Bug fix — something was broken and now works
Fixed an issue with the "Select Everything" button on Ready for Invoicing and Ready for Purchasing screen
2.242.4#1380226
Bug fix — something was broken and now works
Fixed an issue with dashboards flickering
2.242.4#1380194
Bug fix — something was broken and now works
Fixed an issue with adding new asset relationships
2.242.4#1380157
Improvement — an existing feature extended, adjusted or polished
It is now possible to manually unlink a Sales Order line from a Project by editing the line and removing the Project ID
2.242.4#1379256
Improvement — an existing feature extended, adjusted or polished
Minor improvement to role validation
2.242.42.236.71#1378049
Bug fix — something was broken and now works
Fixed an issue where creating new Customers could error
2.242.5#1382876
Bug fix — something was broken and now works
Fixed an error when making changes to attachments
2.242.5#1382823
Bug fix — something was broken and now works
Fixed an issue with the Approval Process preview within Ticket Types
2.242.5#1382781
Bug fix — something was broken and now works
Fixed being unable to add attachments to actions in the portal when client-side uploads are enabled
2.242.5#1382433
Bug fix — something was broken and now works
Fixed various issues when viewing emails on the My Inbox list for sales mailboxes
2.242.5#1382002
Bug fix — something was broken and now works
Fixed issues with adding time to timesheets
2.242.5#1381974
Bug fix — something was broken and now works
Fixed minor UI issue with Action Groups
2.242.5#1381951
Bug fix — something was broken and now works
Fixed minor display issues with appointments
2.242.5#1381931
Improvement — an existing feature extended, adjusted or polished
Minor UI improvement to the Ticket Details screen on the End-User portal
2.242.5#1381920
Bug fix — something was broken and now works
Fixed an issue where Subscriptions wouldn't display in tabs
2.242.5#1381156
Bug fix — something was broken and now works
Fixed UI issue with the Online Repository icon
2.242.5#1381041
Bug fix — something was broken and now works
Fixed an issue with the context menu
2.242.5#1380181
Bug fix — something was broken and now works
Fixed an issue where Invoice main list wouldn't load
2.242.5#1380176
Bug fix — something was broken and now works
Fixed an issue where Ready for Invoicing lists wouldn't load
2.242.5#1380169
Bug fix — something was broken and now works
Fixed an error uploading attachments on the self-service portal when client side uploads are enabled
2.242.6#1386280
Bug fix — something was broken and now works
Fixed issue with calculating SLa breach dates
2.242.6#1385812
Bug fix — something was broken and now works
Fixed an issue where Weekend rate multipliers could apply incorrectly
2.242.62.236.71#1385334
Bug fix — something was broken and now works
Resolved an issue with editing time fields when using a timezone that has previously (in previous years) had a different adjustment
2.242.6#1385095
Bug fix — something was broken and now works
Fixed an issues with tables not updating after closing a modal and an error adding template creation rules in earlier builds of v2.242
2.242.6#1384929
Bug fix — something was broken and now works
Fixed an issue with authorising integrations from the Agent details page
2.242.6#1384175
Bug fix — something was broken and now works
Fixed an issue where Stripe Default Processing Fee Type could default incorrectly
2.242.62.236.71#1383651
Bug fix — something was broken and now works
Fixed the reply button on CRM notes
2.242.6#1381965
Bug fix — something was broken and now works
Resolved an issue opening the new invoice or recurring invoice form
2.242.7#1380993
Bug fix — something was broken and now works
Fixed an issue with cloning agent roles
2.242.82.236.71#1389036
Bug fix — something was broken and now works
Fixed an issue with the SQL editor not showing in colour
2.242.8#1387187
Bug fix — something was broken and now works
Fixed an error loading assets when the priority field is set to read-only
2.242.82.236.71#1386303
Bug fix — something was broken and now works
Fixed a rare issue with adding an Attachment to a Ticket
2.242.82.236.71#1385955
Bug fix — something was broken and now works
Fixed an issue with the overflow nav menu getting cut off
2.242.8#1385868
Bug fix — something was broken and now works
Fixed an issue with visibility on a prepay setting that would always be on in this specific combination
2.242.8#1385858
Bug fix — something was broken and now works
Fixed a multitude of User Interface issues to improve visuals
2.242.8#1384251
Bug fix — something was broken and now works
Fixed issues with creating new sites on the new ticket screen
2.242.9#1390223
Bug fix — something was broken and now works
Fixed an error when switching between the Shifts screen and the Calendar screen
2.242.9#1390218
Bug fix — something was broken and now works
Fixed issues with importing language packs
2.242.9#1390201
Bug fix — something was broken and now works
Fixed an issue with the Restart Chat button
2.242.9#1389979
Bug fix — something was broken and now works
Fixed an issue with adding rules to OLAs
2.242.9#1389919
Bug fix — something was broken and now works
Fixed a visual issue when Recalculating actions
2.242.9#1385463
Bug fix — something was broken and now works
Resolved an issue with setting the Appointment location to a the non-default Ticket Site showing the default Site instead
2.242.92.236.71#1385049
Bug fix — something was broken and now works
Fixed an issue where an exception could be thrown when cloning a Purchase Order
2.242.9#1384363
Bug fix — something was broken and now works
Fixed a build issue with halo-forms embedded Ticket
2.242.9#1382174
Bug fix — something was broken and now works
Fixed a UI with Users on assets
2.242.92.236.71#1380096
Bug fix — something was broken and now works
Fixed an issue with the primary related service field causing errors in rare cases
2.242.10#1391580
Bug fix — something was broken and now works
Fixed a selection of issues with invoices related to React updates
2.242.10#1391504
Bug fix — something was broken and now works
Resolved an issue with syncing pro rata lines from a recurring invoice to Xero when the associated line has a discount
2.242.10#1390209
Bug fix — something was broken and now works
Fixed an issue with the font on Input Screens
2.242.10#1379457
Bug fix — something was broken and now works
Fixed an issue with the SFTP imports configuration page
2.242.11#1402378
Bug fix — something was broken and now works
Fixed an issue saving a new connection in the Ingram Micro integration
2.242.11#1402367
Bug fix — something was broken and now works
Fixed an issue with deleting Tanium accounts
2.242.11#1402263
Bug fix — something was broken and now works
Fixed an issue with saving new dashboards for custom tabs
2.242.11#1402166
Bug fix — something was broken and now works
Fixed an issue with sidebar filters not displaying on the timeline
2.242.11#1391035
Bug fix — something was broken and now works
Fixed an issue with an error when loading invoices on tickets
2.242.12#1403385
Bug fix — something was broken and now works
Fixed an issue where the right click menu for Approval Processes would display incorrectly
2.242.12#1403371
Bug fix — something was broken and now works
Fixed an issue where Ticket Area permission table modals would display incorrectly
2.242.122.236.81#1403350
Bug fix — something was broken and now works
Fixed an issue with action icons not updating when the available actions change
2.242.12#1403313
Bug fix — something was broken and now works
Fixed an issue with canned texts and the font editor not working on rich text fields
2.242.12#1403089
Bug fix — something was broken and now works
Fixed an issue with dates and times displaying too much information
2.242.12#1403083
Bug fix — something was broken and now works
Fixed some loading issues surrounding clients, users and supplier contacts
2.242.12#1402141
Bug fix — something was broken and now works
Fixed an error on the list screen for CSV / XLS Import Profiles
2.242.12#1386043
Bug fix — something was broken and now works
Fixed issues with the right click on the navigation menu buttons
2.242.12#1385884
Bug fix — something was broken and now works
Fixed issue with redact and ignore actions not working in PII detection
2.242.12#1385273
Bug fix — something was broken and now works
Fixed an issue with quote and invoice bundles
2.242.12#1384332
Bug fix — something was broken and now works
Fixed an issue with back/forward browser navigation on list screens
2.242.12#1382349
Bug fix — something was broken and now works
Fixed a visual issue where approval dropdowns would display incorrectly
2.242.13#1414562
Bug fix — something was broken and now works
Fixed an issue where a blank action screen would appear after sending an email
2.242.13#1414495
Bug fix — something was broken and now works
Fixed an issue where bundles wouldn't group their added items in some cases on invoices
2.242.13#1414415
Bug fix — something was broken and now works
Fixed various minor issues with Embedded Forms Custom table field type
2.242.13#1403592
Bug fix — something was broken and now works
Fixed an issue with action history not auto updating when viewing tickets
2.242.13#1403382
Bug fix — something was broken and now works
Fixed display issue when viewing some config screens in modal windows
2.242.13#1380237
Bug fix — something was broken and now works
Fixed an issue loading the self service portal
2.242.14#1415705
Bug fix — something was broken and now works
Resolved an issue with Invoices and Recurring Invoices failing to load when linked to Credit Notes
2.242.15#1417069
Bug fix — something was broken and now works
Fixed an issue with using the tags field in the self-service portal
2.242.15#1416842
Bug fix — something was broken and now works
Fixed an issue with adding new Intune records
2.242.15#1416770
Bug fix — something was broken and now works
Fixed an issue with mailbox credential configuration
2.242.15#1416489